This is IQPC\'s 6th Annual HR Shared Services & Outsourcing Summit, being held in Chicago May 18th-20th

1. SAVE UP TO $800
WHEN YOU REGISTER BY 02/27/09
PRESENTS
HRCI CREDITS AVAILABLE
6th Annual
HR Shared Services
& Outsourcing Summit
TM
MAY 18 – 20, 2009
Transforming HR into a Partner of the Business:
CHICAGO, ILLINOIS
Adding Value & Driving Efficiency through Shared Services, Outsourcing & Workforce Analysis
GAIN TRANSFORMATIVE HR INSIGHTS AND LEARN HOW YOU CAN: NEW FOR 2009
➔ Outstanding speaker
Enhance the productivity of your HR shared services center
•
faculty, featuring 25+ HR
Streamline costs and improve efficiency without losing key functionality
•
thought leaders
Transform HR into an enabler of business strategy through effective
•
➔ Latest strategic content on
talent management, succession planning, and workforce analysis tools HR Outsourcing & HR
Optimize your approach to HR outsourcing to achieve significant cost savings
• Transformation
and service enhancements ➔ Interactive roundtable
discussions: Hear how
Capture and analyze key HR metrics to drive continuous organizational
•
your peers are tackling the
improvement
same challenges as you
Coordinate shared service centers on a global basis for maximum
•
➔ VP Think Tank, enabling
productivity
exclusive networking with
Bring your mature shared service center to the next level
•
senior HR leaders
➔ 80% of speakers new to
the agenda for 2009
LEVERAGE THE WISDOM OF 25+ SENIOR THOUGHT LEADERS, INCLUDING:
Sreekanth K Claire St Louis
VP, Global HR Operations VP, Talent and Career Development
NEW speaker
CA United Water
companies for 2009:
Microsoft
•
Leanne Andersen David Ibarra
CA
•
Senior Director, HR Director, HR Metrics
United Water
Operations Wellpoint •
Best Buy Best Buy
•
Astrazeneca
•
“The event was extremely helpful – an outstanding cross-section of WW Grainger
•
attending companies, a great mix of topics, and plenty of detail in the case Medco
•
studies. I’d make a big effort to attend again.” - HR Director, Ascension Health International Paper
•
Wellpoint
•
National
Member Discount: Save an extra 10%! See page 7 for details. •
Reconnaissance Office
Media Partners Department Of State
•
To Register call Daniel Toth @ (416) 597-4727 or email daniel.toth@iqpc.com

2. LEARN FROM TODAY’S LEADING
TRANSFORMATIONAL HR LEADERS:
6th Annual
Sreekanth K
HR Share d Servic es VP, Global HR Operations
CA
& Outsourcing Summit Leslie Waltke
VP, HR Shared Services
SAP
Claire St Louis
Dear Colleague,
VP, Talent and Career Development
United Water
Given historic economic condition Mike Asbery
s, it’s more important than ever that
HR leaders leverage the Senior Manager
dramatic economies of scale that
are available to them through share Compensation & Benefits, Microsoft
d service structures and
outsourcing arrangements. And for
more mature companies – those that Dan Wild
have already made the
transition to an HR shared service CFO & SVP
model – there is an urgent need to JT3
re-align the kinds of services
they offer with increasingly tough
business challenges. Leanne Anderson
Director of HR Operations
Best Buy
Talent – how to find, acquire, and
develop it within your organization
– is rapidly becoming the most
important differentiator in a globalize Cindi Basenspiler
d economy, creating exciting oppo VP, HR Shared Services
rtunities for “transformed” HR
functions to play a truly strategic Acuity Brands
role in the business. As transactio
nal services become increasingly
automated, HR can become a partn Mike West
er to the business in new ways and
enhance core processes like HR Metrics Partner
sales, marketing, engineering and
product design. Playing a role in the Astrazeneca
top-line of the business is the
essence of HR transformation, and
will become increasingly critical as David Ibarra
the global economy falters.
Director, HR Metrics
Wellpoint
The event brings together senior HR
leaders in an exciting interactive forum
, delivering best practice Scott Lacy
case studies aimed at optimizing every
stage within the HR transformation Director, HR Operations
process. From “101” style
topic introductions for those new International Paper
to shared services and outsourcing,
to detailed case studies on truly
transformational programs, it’s the Ilene Colina
only event that guarantees a retur
n on your time out of the office: VP, Human Resources
whatever the maturity level of your
HR service offerings. QinetiQ North America
Richard Bye
The 2009 program features a num Director, Global HR Service Centers
ber of exciting innovations designed
to maximize the value of your Dell
participation. If you’re a VP, for exam
ple, you’ll have the opportunity to
exchange best practices with Ellen Hirsch
your peers at our exclusive VP Thin
k Tank session (see page 4-5), takin Director, Human Resources
g place at 1.30pm on May
19th. And for non-VP attendees, WW Grainger
you’ll have a selection of interactiv
e roundtables to choose from,
enabling you to brainstorm solutions John Blowers
to your toughest challenges. The
speaker faculty has been given Director of Global HR Services and Solutions
a dramatic make-over, with 78%
of our speakers new for 2009 and AMD Global Foundry, & Best-Selling
almost half at VP level or
above. We’re delighted to announce Author, Tilt
exciting case studies from some of
the most innovative
organizations in the world, including Sreeni Kutam
Microsoft, SAP, the National Reco
nnaissance Office, Dell, Senior Director, HR Operations
AstraZeneca, Medco, United Wat
er, and WW Grainger, to name Medco
just a few.
Nikki Champagnie
Please take a few minutes to read Director, HR Shared Services
through this agenda and visit our
website at State of Georgia
www.iqpc.com/us/hrsharedservice
s for updates on creating a business
case for attending. Peggy Philbin
Executive Director, Shared Services
I look forward to meeting you in Chic Department of State
ago for this exciting event!
Sharon Smith
Director, HR Shared Services
Kind regards, IKON Office Solutions
your learning
Debbie Ridley
P . Maximize
Program Director, Leadership Development
.S
attending our
& Succession Management
experience by
National Reconnaissance Office
rkshops! Se e Mary K Byers
interactive wo
Toby Donovan Director, HR
gister today! National Reconnaissance Office
page 3 and re
Director, HR Division
Dana Taylor
Shared Services & Outsourcing
Network HR Director
Ciena
Christopher Bohme
Former Director of Human Resources
Citigroup
HRCI Credits Available! Angela Keister
Director, Organization Development
Advocate Healthcare
This program has been approved for up to 24 recertification credit hours through the
Human Resource Certification Institute (HRCI). For more information about certification Adam Feirstein
Former VP, Global HR Operations
or recertification, please visit the HRCI homepage at www.hrci.org.
Hertz
To Register call Daniel Toth @ (416) 597-4727 or email daniel.toth@iqpc.com
2

3. Pre-Conference Workshops Monday, May 18, 2009
8:00 – 11:00 7:30 Registration for Workshop A
Achieving Best Practice In Human Resource Outsourcing:
Determining The Most Suitable HRO Model For The Long-Term Requirements Of Your Business
What you will learn: HRO agreement, enabling flexibility around future requirements and
• Auditing your internal capabilities, to determine what to outsource technological developments
and what to keep in-house
How you will benefit:
• Optimizing the relationship structure with your HRO partners: single-
Avoid the pitfalls associated with hastily constructed outsourcing
•
source vs. multi-source
arrangements
• Creating clear, transparent SLAs to drive the performance levels of
• Create a flexible HRO model allowing for fluctuations in future
your HRO partner
demand
• The softer aspects of relationship management: Creating a true
• Get the best possible value from your outsourcing partner: What to
partnership beyond contractual obligations
insist on in an outsourcing arrangement, and what to avoid
• What to do when things go wrong: How to negotiate an exit from
an HRO agreement or re-negotiate a new deal Scott Lacy, Director, HR Operations, International Paper
• HRO for the long-term: Understanding how to future-proof your
11:15 – 2:15 11:00 Registration for Workshop B Lunch will be served
Leveraging Technology To Unleash The True Potential Of Your HR Organization
What you will learn: Negotiating effectively with technology vendors to secure favorable
•
Determining the most effective model for your technology strategy: pricing and flexible terms
•
• Rationalization vs. best-of-breed
How you will benefit:
• Build vs. buy
Benchmark with your peers regarding the most effective HR
•
• Identifying economical technology solutions for a difficult economy
technology solutions on the market today
• Calculating ROI on technology investments
• Save time and money by quickly identifying the most economical
• Optimizing the relationship between HR & IT departments -
systems
traversing differences in: • Drive automation further up the value chain, enabling your HR
• Language
organization to focus on increasingly strategic activities
• Personality types
• Agendas
2:30 – 5:30 2:15 Registration for Workshop C
HR Shared Services 101:
The Fundamentals of Designing, Building, Launching and Operating Shared Services for Human Resources
What you will learn: Managing the impact of your shared service center on organizational
•
• Determining the right operating model for your shared service center culture and morale
• Creating an effective business case for an HR shared services center:
How will you benefit:
Achieving clarity on the information you need to deliver for executive
Exposure to the lessons learned from hundreds of HRSS
•
buy-in
implementations
• Understanding how to build an effective project team
• Create a shared services strategy that’s truly cost-effective, delivering
• Solving the staffing puzzle: Tips for identifying and sourcing top
clear return on investment
talent into your shared service center • Brand your shared services center effectively to
Back by
• Redesigning processes to maximize buy-in from your internal
maximize uptake
customers popular
• Selecting the right technology platform for your shared service center
Scott Manning, Partner, demand!
ScottMadden Inc
5:45 – 8:45 5:30 Registration for Workshop D Dinner will be served
Growing an HR Shared Services Operation...Without the Growing Pains
You’ve set up your shared service center, and now you’re faced with How you will benefit:
the task of expanding it. In this extended workshop session, hear how • Learn how to deliver value to the organization on day one
John Blowers and Geoff Dubiski expanded the scope of an HR shared • Discover how pricing plans can drive growth and expand service
service center more than 30-fold, from a center set up to service 3,000 offerings
employees, to one that serviced the entire workforce of 110,000! • Determine appropriate growth strategy for your shared services
operation
What you will learn:
• Leveraging ideal beta partners to determine scalability of model John Blowers, Director of Global HR Services and
• Deciding between insourcing v. outsourcing Solutions, AMD Global Foundry, & Best-Selling Author,
• Understanding the nuances of shared services vendor selection and Tilt
management
Geoff Dubiski, Managing Director & Chief Talent Scout,
• Expanding a shared services operation
Sumner Grace
• Developing and evolving meaningful, customer-centric metrics
• Undergoing a commercialization exercise to truly understand the
value proposition
Media Partners 3

4. Main Conference Day One Tuesday, May 19, 2009
Registration & Coffee Looking into the future of HR technology: Examining the
•
7:30
impact of increasing technological sophistication and
Chairperson’s Welcome and Opening Remarks computing power on workforce analysis techniques and
8:00
human capital intelligence
Opening Keynote: Choosing The Right Operating HR 2020: What is the future of the HR function in the
•
8:10
Model For Your HR Transformation Program: medium term? How will HR support the businesses of
Striking The Correct Balance Between Shared tomorrow?
Services & Human Resource Outsourcing Sreekanth K
Defining HR Transformation: Playing a more strategic role in
•
VP, Global HR Operations
the top-line of your business CA Inc
Leveraging HR to support revenue-critical processes related to
•
Ilene Colina
sales, marketing, engineering and product design
VP, Human Resources
Linking the strategic orientation of your HR organization to
•
QinetiQ North America
the needs of your future business through workforce analysis
and succession management tools
Leslie Waltke
Designing an effective operating model for your
•
VP, HR Shared Services
“transformed” HR organization, optimizing the balance
SAP
between outsourcing and shared service structures
Enhancing the communications between your outsourcing
•
Morning Networking Break
10:25
partners and internally managed shared service centers, to
maximize efficiency and reduce the possibility of duplicated
Optimizing Your Global Shared Services Model:
11:00
activity
Getting The Delivery Right For Maximum
Creating an operating model capable of continuous
•
Productivity
improvement, and designing metrics to measure the
Choosing the right model: Determining whether your
•
effectiveness of that model going forward
business would be better served by national, regional, or
global shared service centers
Sreekanth K
Balancing the advantages of local area and cultural
VP, Global HR Operations •
knowledge with the economies of scale to be achieved by
CA Inc
global centers
Joint Case Study: HR As An Enabler Of Business Designing and implementing a global shared services
8:55 •
Transformation: Creating A Holistic Talent & governance model, to enhance the consistency of your global
Development Strategy To Enhance Succession HR service delivery
Management
Richard Bye
Optimizing the interview process to identify leadership ability
•
Director, Global HR Service Centers
and collaborative expertise
Dell
Creating transparency across the intelligence agencies about
•
senior roles becoming available, and the kinds of skills and
JT3 Case Study: Unleashing The Full Potential Of
11:45
qualities required for them
Comprehensive Outsourcing To Drive Cost
Combining succession planning with learning and
•
Savings Throughout Your HR Operations
development: Designing development plans for suitable
Understanding the market pressures that favor the uptake of
•
internal candidates before the role becomes available,
comprehensive outsourcing models:
enabling on-the-job training to upskill in time
- Cost pressures
Shifting the organizational culture across the intelligence
•
- The need for consistent service quality
agencies by more effectively motivating collaborative activity
- Organizational focus
rather than individual performance alone
Optimizing the structure of your comprehensive outsourcing
•
arrangement to enhance cost efficiency and flexibility
Debbie Ridley
Driving performance through optimally designed service level
Program Director, Leadership Development & Succession •
agreements and incentive structures
Management
Enhancing the softer aspects of your outsourcing relationship
National Reconnaissance Office •
Dan Wild
Panel Discussion: HR 2020: Looking Into The
9:40
CFO & Senior Vice President
Future Of The HR Function
JT3
Forecasting the continuing impact of the global economic
•
crisis on the strategic priorities of corporate HR organizations
Networking Lunch
12:30
Analyzing the relationship between global economic pressures
•
and the emergence of alternative HR operating models
“The HR Shared Services Summit was a unique opportunity for HR shared service
professionals to benchmark, exchange best practices, and get up to speed with
the latest transformational models. An unmissable meeting!”
- Secret Holland, HR Director, Southern Company
Case Study Interactive Session Networking
Opportunity
To Register call Daniel Toth @ (416) 597-4727 or email daniel.toth@iqpc.com
4

5. NEW INTERACTIVE FORMATS FOR 2009!
Interactive Roundtable Discussions VP Think Tank: Identifying Opportunities in a
1:30
Down Economy
After an insightful morning of case studies, panels, and presentations,
this is your opportunity to debate your most critical issues in intimate The VP Think Tank is an hour long discussion mini-track limited to
groups of your peers. Brainstorm solutions, make important new 12 VP+ level participants to discuss executive- level strategies
contacts and ask the questions you really need answers to. But hurry! relating to HR transformation, shared services, and outsourcing
Places are strictly limited to 12 delegates on each table, so make sure models. There are two levels of participation: You can be among a
you register well in advance to be sure of your first choice. select group of leaders that will bring to the forefront one topic of
Roundtables will take place on the following key topics: interest or challenge you are facing right now. Or you can be an
HRSS & Stakeholder Management in the Public Sector attendee and take advantage of a networking opportunity that is
•
• Branding Your HR Shared Services Initiative To Gain focused on your specific needs, at your level of seniority. Already
Maximum Internal Buy-In confirmed participants include:
• Change Management For HR Shared Services
Sreekanth K, VP, Global HR Operations, CA Inc
• Developing HR Personnel for Business Transformation
Leslie Waltke, VP, HR Shared Services, SAP
Claire St Louis, VP, Talent and Career Development, United
Water
Dan Wild, CFO & SV, JT3
Cindi Basenspiler, VP, HR Shared Services, Acuity Brands
Ilene Colina, VP, Human Resources, QinetiQ North America
Want to submit your VP for the Think Tank?
Discuss your most pressing issues within intimate
E-mail your nomination to toby.donovan@iqpc.com
groups of your peers!
HR Shared Services In A Difficult Economy: Creating A Shared Service Center Within A
2:30 4:30
Cutting Costs While Remaining Efficient Mature Organization: How Microsoft Created A
Centralized Function For Systems Implementation
Performing a cost-benefit analysis of your existing shared
•
In The Compensation & Benefits Department
service operations
Performing an internal audit to identify the most suitable Identifying a value proposition for the shared services organization
• •
areas for cost-savings and efficiencies Defining the service offerings to provide
•
Using automation technology to reduce the cost-base of your Balancing the drive towards a long term vision with hitting
• •
shared service center: How long before you see a return on short term milestones
investment? Building and transitioning a new team to meet the evolving
•
Managing the cost-effectiveness of your vendor relationships needs of the business
•
Engraining process thinking and measurement into the
•
Cindi Basenspiler function
VP, HR Shared Services
Acuity Brands Mike Asbery
Senior Manager, Readiness & Operations for
From Transactional Agents To Strategic Business
3:15 Compensation & Benefits
Partners: Rethinking The Role Of The HR Microsoft
Professional Within IKON Office Solutions
Panel Discussion – Striking The Right Balance
Identifying & automating transactional HR services 5:15
•
Between People & Technology: Optimizing The
Redesigning the HR business role:
•
Automation Model To Ramp Up The Productivity
- Responsibilities
Of Your HR Services While Retaining The Human
- Skills
Touch
- Aptitudes & Capabilities
Mapping out the higher-level, strategic services that fall Achieving visibility over the full range of technologies
• •
within the remit of the new position: available to enhance the productivity of the HR shared
- Succession planning services center:
- Workforce analysis - Skill-based call routing
- Leadership development - Interactive voice response systems (IVRs)
Maximizing the value to the business by enhancing awareness - Dashboarding technology
•
of higher-level HR capabilities Determining the most effective strategies for helping your
•
employees get the full benefit from your IT systems:
Sharon Smith - Usability testing
Director, HR Shared Services - Training & development plans
IKON Office Solutions What is the proper extent of automation? Identifying the
•
non-negotiable points of human contact within the shared
Afternoon Networking Break
4:00 service structure
Peggy Philbin
Executive Director, Shared Services
Department of State
Ilene Colina
VP, Human Resources
QinetiQ North America
Christopher Bohme
Former Director of Human Resources
Citigroup
Close of Conference Day One
6:00
Case Study Interactive Session Networking
Gain access to the latest transformational HR case studies
Opportunity
Media Partners 5

6. Main Conference Day Two Wednesday, May 20, 2009
Registration & Coffee The New Look of HRO Service Management
7:30 11:35
HRO buyers are seeing an evolution in the management of service
Chairperson’s Recap of Main Conference Day One
8:00 delivery. Many HR processes are complex and involve multiple
providers committed to delivering a satisfying end-to-end
Keynote: Adding Value Beyond The Transactional:
8:10 employee experience. This shift is leading to fundamental changes
Incorporating Recruitment, And Reporting Into in how service delivery is architected, how success is measured,
Your HR Shared Services Model and how deals are structured. Additionally, buyers are recasting
HR Service Delivery: a new way of looking at shared services their own teams to include an ensemble committed to strategic
•
- Service Delivery - the basic concepts sourcing, operational excellence and relationship management. In
- Shared Services value versus expectations this highly awaited session, Leanne Anderson, Senior Director of
- Service Delivery tiered model HR Operations at Best Buy and chairman of the Buyer’s Group, will
- Leadership Characteristics provide exclusive insights into the following key areas:
Recruiting as part of Shared Services • Examining the challenges of simultaneously managing
•
Compensation and Benefits as part of Shared Services multiple HRO providers
•
Reporting as part of Shared Services • A closer look at the new models of HRO management,
•
including concierge HRO and HRO network management
Leslie Waltke • Understanding the technological implications of emerging
VP, HR Shared Services HRO service management strategies
SAP • Driving partner performance within new HRO models through
smart SLAs and incentive mechanisms
Leveraging Technology To Gain Top-Level
8:55
Visibility For Your Succession Planning Pipeline Leanne Andersen
The “perfect storm”: Examining the ways in which the labor Senior Director, HR Operations
•
shortage, skills deficit, and knowledge drain are converging Best Buy
Sharing accountability for navigating the storm between HR
•
Networking Lunch
and the business 12:20
Building awareness of the succession planning challenge
•
Panel Discussion – Achieving Transformational
throughout the business 1:20
HRO: Determining The Best Model For Truly
Understanding how technology has enabled the creation of
•
Effective Human Resource Outsourcing
“living” succession plans, automatically updated by changes
in circumstances and skill sets Identifying the hallmarks of truly successful HRO deals around
•
Charting the evolution of HR’s role within United Water’s the world
•
succession management strategy: From coordinator of paperwork Making the choice between competing HRO partners:
•
facilitator of process strategic partner of the business, evaluating - Creating a tender process that identifies the most effective HRO
organizational talent needs and analyzing skills organization for the specific requirements of your business
- Proprietary technology platform vs. traditional ERP?
Claire St Louis Understanding which technology model is the better choice
VP, Talent & Career Development for your organization
United Water Achieving visibility over your organization’s strategic expertise in
•
order to determine the precise mix of services to be outsourced
Creating A Scalable RPO Model To Support
9:40 Operational considerations: determining whether your HRO
•
Shifting Talent Requirements In A Challenging partner should inherit your HR staff following the execution
Economic Environment of the deal
Examining the talent acquisition challenge, now and in the future
•
Determining how the economic downturn will impact on the Sreeni Kutam
•
global recruitment landscape Senior Director, HR Operations
Identifying tools and strategies to measure the quality of your hires Medco
•
Assessing the pros and cons of moving to an RPO model, and
•
Ellen Hirsch
the impact of RPO on process efficiency within your business
Director, Human Resources & Global Staffing
Understanding how to increase the scalability of your RPO model,
•
WW Grainger
to enable rapid alignment with your staffing requirements
Leanne Anderson
Ellen Hirsch
Director of HR Operations
Director, Human Resources & Global Staffing
Best Buy
WW Grainger
Towards a Science of HR Decision-Making:
2:05
Morning Networking Break
10:20
Effectively Using HR Data to Support Benefits
Optimization & Attrition Reduction
Achieving Best Practice In HRO: Managing The
10:50
Understanding the central tenets of good HR data practice
•
Performance Of Your Outsourcing Partner
- Why data without a goal is like carrying an umbrella when
Beyond Contractual SLAs
there is no chance of rain
Identifying solutions to deal with some common challenges
•
- Why data without a reference point should get lost
associated with HRO arrangements:
- Why a picture is worth a thousand spreadsheets
- Sub-optimal expertise in industry and/or specific company
Examining case studies on how the principles have been
•
- Lack of direct liaison between the client and the outsourcing
applied at some of the world’s leading HR organizations
partner
Towards the development of a data-oriented logic for HR:
•
- Cultural difficulties associated with offshore models
Making informed decisions and allocating time and resources
Creating a dedicated partnership liaison officer to ensure
•
to support the attainment of organizational goals
constant contact between the client and the HRO organization
Developing a tracking mechanism to distinguish between
•
Mike West
human failure and process failure, and using this both to HR Analytics Partner
enhance vendor performance and improve business processes AstraZeneca
Sreeni Kutam
Case Study Interactive Session Networking
Senior Director, HR Operations
Opportunity
Medco
To Register call Daniel Toth @ (416) 597-4727 or email daniel.toth@iqpc.com
6

7. Afternoon Networking Break panelists will have to go very quickly to work their way through
2:50
the most important lessons of this value-packed conference.
Driving the Business Forward: WellPoint’s
3:20 David Ibarra
Journey in First Year Turnover Reduction Director, HR Metrics
Making metrics meaningful: Segmenting HR data effectively
•
Wellpoint
to gain a true picture of turnover levels throughout your
Leslie Waltke
business
VP, HR Shared Services
Monetizing turnover: How much does it actually cost?
•
SAP
Understanding why turnover happens: Leveraging HR metrics
•
to gain visibility into the reasons for employee disengagement
Richard Bye
and organizational ‘churn’
Director, Global HR Service Centers
Communicating your findings to the business: Present
•
Dell
quantitative insights in an accessible way to gain executive
buy-in for recommendations Claire St Louis
VP, Talent & Career Development
David Ibarra
United Water
Director, HR Metrics
Wellpoint
Chairperson’s Closing Remarks and Close of
4:50
Conference
Quickfire Panel Session – 30 Ideas, 40 Minutes
4:05
Event Wrap-Up & Final Take-Aways
Case Study Interactive Session Networking
This explosive final session brings together four of our most
Opportunity
inspiring speakers to deliver 30 key take-aways in 40 minutes.
Better brush up on your short-hand note-taking, as our
Registration Information
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Media Partners
7

8. International Quality & Productivity Center
535 5th Avenue, 8th Floor
PRESENTS New York, NY 10017
6th Annual
HR Shared Services
& Outsourcing Summit
❑ Conference Only ❑ Conference +Workshop(s) ❑ Workshop(s) Only
❑A ❑B ❑C ❑D
Please Choose Your Workshops:
Your customer registration code is:
When registering, please provide the code above.
Name__________________________________ Job Title ________________________
Organization____________________________________________________________
Approving Manager______________________________________________________
Address_______________________________________________________________
City__________________________________State______________Zip___________
Phone________________________________Fax_______________________________
2 Easy ways to Register:
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❑ Please keep me informed via email about this and other related events.
❑ Check enclosed for $_________ (Payable to IQPC) Phone: (416) 597-4727
❑ Charge my __Amex __Visa __Mastercard __Diners Club
Email: daniel.toth@iqpc.com
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Details for making payment via EFT or wire transfer can be found on
preceding page.
❑ I cannot attend, but please keep me informed of all future events. 10734.006/KV
SAVE UP TO $800
WHEN YOU REGISTER BY 02/27/09
PRESENTS
HRCI CREDITS AVAILABLE
6th Annual
HR Shared Services NEW FOR 2009
➔ Outstanding speaker
& Outsourcing Summit faculty, featuring 25+ HR
TM
thought leaders
➔ Latest strategic content on
HR Outsourcing & HR
MAY 18 – 20, 2009
Transforming HR into a Partner of the Business:
Transformation
CHICAGO, ILLINOIS
Adding Value & Driving Efficiency through Shared Services, Outsourcing & Workforce Analysis
➔ Interactive roundtable
discussions: hear how your
“…an outstanding cross-section of attending companies, a great mix
peers are tackling the
of topics, and plenty of detail in the case studies. I’d make a big same challenges as you
effort to attend again.” - HR Director, Ascension Health ➔ VP Think Tank, enabling
exclusive networking with
Member Discount: Save an extra 10%! See page 7 for details. senior HR leaders
➔ 80% of speakers new to
Media Partners
the agenda for 2009
To Register call Daniel Toth @ (416) 597-4727 or email daniel.toth@iqpc.com