Discover how the PrimaNet Customer Services application can empower clothing, footwear and accessories businesses to build strong partnerships with their customers and provide a superior service every time.
3. MODERN MULTI-CHANNEL
In today’s multi-channel trading
environment, companies are
using multiple routes to market,
including:
• Wholesale
4. MODERN MULTI-CHANNEL
In today’s multi-channel trading
environment, companies are
using multiple routes to market,
including:
• Wholesale
• Retail
5. MODERN MULTI-CHANNEL
In today’s multi-channel trading
environment, companies are
using multiple routes to market,
including:
• Wholesale
• Retail
• Concessions
6. MODERN MULTI-CHANNEL
In today’s multi-channel trading
environment, companies are
using multiple routes to market,
including:
• Wholesale
• Retail
• Concessions
• Mail Order
7. MODERN MULTI-CHANNEL
In today’s multi-channel trading
environment, companies are
using multiple routes to market,
including:
• Wholesale
• Retail
• Concessions
• Mail Order
• eCommerce
8. MODERN MULTI-CHANNEL
In today’s multi-channel trading
environment, companies are
using multiple routes to market,
including:
• Wholesale
• Retail
• Concessions
• Mail Order
• eCommerce
Therefore, Customer Services teams need to support each
separate channel to maximise sales and secure a first-class
shopping experience for each and every customer
9. INTRODUCING PRIMANET
PrimaNet Customer Services has
been specifically designed to
operate in this multi-channel
environment, bringing together all
the required functionality for your
team to provide a superior service
every time.
10. INTRODUCING PRIMANET
PrimaNet Customer Services has
been specifically designed to
operate in this multi-channel
environment, bringing together all
the required functionality for your
team to provide a superior service
every time.
Let’s take a look at the user interface…
12. INTRODUCING PRIMANET
As you can see, the module allows your team to deal with all aspects of
consumer ordering, queries or returns, using a single interface.
13. INTRODUCING PRIMANET
Let’s take a look at the key features…
As you can see, the module allows your team to deal with all aspects of
consumer ordering, queries or returns, using a single interface.
15. Simple, fast and efficient order entry
KEY FEATURES: ORDER TAKING
16. Simple, fast and efficient order entry
Alternative and complimentary product functionality
KEY FEATURES: ORDER TAKING
17. Simple, fast and efficient order entry
Alternative and complimentary product functionality
Integrated postcode address lookup
KEY FEATURES: ORDER TAKING
18. Simple, fast and efficient order entry
Alternative and complimentary product functionality
Integrated postcode address lookup
Delivery address verification including Google Earth image
KEY FEATURES: ORDER TAKING
19. Simple, fast and efficient order entry
Alternative and complimentary product functionality
Integrated postcode address lookup
Delivery address verification including Google Earth image
PCI compliant – payment handling for multiple payment services providers
KEY FEATURES: ORDER TAKING
20. Simple, fast and efficient order entry
Alternative and complimentary product functionality
Integrated postcode address lookup
Delivery address verification including Google Earth image
PCI compliant – payment handling for multiple payment services providers
Comprehensive gift voucher functionality covering the issue, selling and redemption of
fixed and variable value gift vouchers, plus the ability to issue goodwill vouchers
KEY FEATURES: ORDER TAKING
22. Graphical images and technical details of any item being ordered/discussed during the
transaction
KEY FEATURES:
PRODUCT & CUSTOMER INFORMATION
23. Graphical images and technical details of any item being ordered/discussed during the
transaction
An operator can setup the screens so they can see the same web pages as the customer
to add valuable advice and guidance
KEY FEATURES:
PRODUCT & CUSTOMER INFORMATION
24. Graphical images and technical details of any item being ordered/discussed during the
transaction
An operator can setup the screens so they can see the same web pages as the customer
to add valuable advice and guidance
Comprehensive view of a customer’s order history including orders placed on your
website, with direct links to carrier websites for despatch tracking and delivery status
KEY FEATURES:
PRODUCT & CUSTOMER INFORMATION
25. Graphical images and technical details of any item being ordered/discussed during the
transaction
An operator can setup the screens so they can see the same web pages as the customer
to add valuable advice and guidance
Comprehensive view of a customer’s order history including orders placed on your
website, with direct links to carrier websites for despatch tracking and delivery status
Centralised and single view/update of customer-related information, ranging from
address changes through to notes regarding customer correspondence
KEY FEATURES:
PRODUCT & CUSTOMER INFORMATION
27. Extensive range of available promotions, such as buy
one get one free, mix and match and threshold
multiples
KEY FEATURES:
PROMOTION MANAGEMENT & UPSELLING
28. Extensive range of available promotions, such as buy
one get one free, mix and match and threshold
multiples
Proactively displays the available promotions during
the customer engagement
KEY FEATURES:
PROMOTION MANAGEMENT & UPSELLING
29. Extensive range of available promotions, such as buy
one get one free, mix and match and threshold
multiples
Proactively displays the available promotions during
the customer engagement
Campaign management linked to promotions to
support the customer segmentation selling
KEY FEATURES:
PROMOTION MANAGEMENT & UPSELLING
30. Extensive range of available promotions, such as buy
one get one free, mix and match and threshold
multiples
Proactively displays the available promotions during
the customer engagement
Campaign management linked to promotions to
support the customer segmentation selling
“Recommend a friend” functionality
KEY FEATURES:
PROMOTION MANAGEMENT & UPSELLING
31. Extensive range of available promotions, such as buy
one get one free, mix and match and threshold
multiples
Proactively displays the available promotions during
the customer engagement
Campaign management linked to promotions to
support the customer segmentation selling
“Recommend a friend” functionality
KEY FEATURES:
PROMOTION MANAGEMENT & UPSELLING
What about the key benefits?
33. Enhanced customer interaction with the ability to process customer orders and provide
faster response to queries, all within a single function
KEY BENEFITS
34. Enhanced customer interaction with the ability to process customer orders and provide
faster response to queries, all within a single function
Improved business management information and sales analysis, thanks to the single
view of orders placed either via your website or customer services team
KEY BENEFITS
35. Enhanced customer interaction with the ability to process customer orders and provide
faster response to queries, all within a single function
Improved business management information and sales analysis, thanks to the single
view of orders placed either via your website or customer services team
Simplified up and cross-selling as an operator can recommend items to a customer
based on previous purchases/return patterns
KEY BENEFITS
36. Enhanced customer interaction with the ability to process customer orders and provide
faster response to queries, all within a single function
Improved business management information and sales analysis, thanks to the single
view of orders placed either via your website or customer services team
Simplified up and cross-selling as an operator can recommend items to a customer
based on previous purchases/return patterns
Customer query progression is systemised to ensure all queries are progressed in a
timely manner
KEY BENEFITS
37. Enhanced customer interaction with the ability to process customer orders and provide
faster response to queries, all within a single function
Improved business management information and sales analysis, thanks to the single
view of orders placed either via your website or customer services team
Simplified up and cross-selling as an operator can recommend items to a customer
based on previous purchases/return patterns
Customer query progression is systemised to ensure all queries are progressed in a
timely manner
Direct links to payment services providers for order payment processing, ensuring
payment is authorised at the time of placing the order
KEY BENEFITS
38. PrimaNet Customer Services
Get the insights you need, keep the team informed and give your customers
the quality service they expect from you!
FOR MORE INFORMATION, HEAD TO
WWW.PRIMASOLUTIONS.CO.UK
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