2. Our Approach
We met to discuss the challenges presented and
assigned roles. We agreed to return with our
thinking on the challenges and offer up our
initial thoughts for discussion to the team
3. Branding - Mark
• The Challenges
– What is the identity of the Department and is it in
line with what we would want it to be?
– What do we need to do to get that across to our
internal and external customers
4. Branding - Mark
• Our Thinking
– Brand Identity development
• Do we use the logo or create new?
• Do we define a style/ departmental messaging?
• Do we create a tag line
– Marketing collateral
• Website
• Email signature file
• Documentation
– Display options
• Signage throughout building/department
5. Office Layout - Dan
• The Challenges
– Revise office layout to accommodate new Events
Team in Enterprise Department.
– Timescale had to be now with an understanding
we will be moving to Meadowside within the next
financial year
6. Office Layout - Dan
• Our Thinking
– Action 1 – Discussed needs of Digital Team members
regarding movement of desks based around best
groupings and availability of underfloor power and
network points, and used this info to devise plan of new
office layout for approval by Heads of Digital and
Enterprise before passing on to Barry Strain to facilitate.
– Action 2 – Discussed alternative ‘temporary’ layout if the
original plan was too complex to achieve in the timescale.
– Action 3 – Combined the ‘temporary’ plan with a less
complex version of the original plan to create a more
satisfactory and achievable layout.
8. Communication - Chris
• The Challenge
– Customers walk in to the department, or call or
email in requesting our services. How do we make
sure we are servicing their needs?
9. Communication - Chris
• Our thinking
– Deter ‘drop in’ queries by channelling requests
through a Departmental Website
•
•
•
•
List of services with supporting contact forms
Showcase our products
Set expectations with timelines
Departmental biographies and contact details as well as
their location within department
10. Communication - Chris
• Still thinking…
– Phone buddy system
• Allowing team members to provide cover should their
teammate not be available.
• Ability to pick up and answer any call in department
through their own telephone
– Conference call solution
• Allow internal and external customers a more
established and better quality coms system beyond the
conference call number
11. Other stuff - Craig
• Break Cover
– How do we ensure there is adequate cover and
visibility throughout the day to support the
business
• How do we deal with lunch, morning and afternoon
breaks
12. Other stuff - Craig
• Our Thinking
– Based on table groupings rota and buddy system
for all breaks
Telephone buddy system
Telephone buddy system
1 resource from each area
1 resource from each area
Front End and
Design
Backend
Planning
Content/SEO
