Roman Jouravlev and Dmitry Isaychenko will deliver a workshop on IT process measurement and assessment it Tallinn on December,01.

1. IT process measurement
and assessment
…as an IT manager’s tool

2. You can manage without measuring
Unless what you manage is
big
complicated
constantly changing
- just like IT

3. Three fundamental questions
Why do we measure?
What should we measure?
How to assess the data?

4. Why we measure
To decrease uncertainty
To prove our guesses
To check the effects of our actions
To demonstrate/report/explain

5. What we should measure
IT processes:
effectiveness
efficiency
productivity
compliance

6. What we should measure
IT projects:
schedule
cost
quality

7. How to assess the data
From metrics to KPI’s
From a set of KPI’s to an integral score
From process context to overall IT
assessment

8. That is not so easy
Do you have a sufficient set of metrics?
Are these metrics correct and consistent?
Can you collect, process and analyze the
data?
Can you act upon the results?

9. We know how. You can use it
Approach to
measurement and
assessment
Metrics for the core ITSM
processes
Balanced scorecard for IT

10. Let’s meet and talk
• Workshop
– Monday, December 1, 09:00 - 12:30
• Presentation
– Tuesday, December 2, 11:05 – 11:35
Register now

11. Contact us
Roman Jouravlev
Dmitriy Isaychenko