DevOps focuses on delivering more application innovation to the market in smaller releases and at a faster cadence. Join us as Desjardins Group and CA talk about how they are planning to leverage DevOps and CA Automation to increase their speed of execution on evolving critical business applications. Understand how building the right organization and processes play a large part in their success along with the great tools that are taking them into the future. For more information, please visit http://cainc.to/Nv2VOe

1. Desjardins Group Leverages CA Workload
Automation as It Begins Its DevOps Journey
Walter Kirner
DevOps: Continuous Delivery
Desjardins Group
Director, Development and Operations Support
Desikan Madhavanur
CA Technologies
DO4T21S
SVP, Business Unit Executive

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The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form
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For Informational Purposes Only
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Abstract
DevOps focuses on delivering more application
innovation to the market in smaller releases and
at a faster cadence. Join us as Desjardins Group
and CA talk about how they are planning to
leverage DevOps and CA Workload Automation to
increase their speed of execution on evolving
critical business applications. Understand how
building the right organization and processes play
a large part in their success along with the great
tools that are taking them into the future.
Walter Kirner
Desjardins Group
Director, Development
and Operations Support
Desikan
Madhavanur
CA Technologies
SVP, Business Unit Exec

4. 4 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Workload Automation Delivers the Ability to Ensure
Speed, Scale and Quality
Speed: Better visibility and control to react faster to changing
business demands. Speed deployment of new apps through
automation.
Scale: Automation reduces manual effort and scale at a faster
pace. Extend automation and monitor mission critical apps through
a single point of control.
Quality: Deliver intelligence and analytics (via CA Workload
Automation iDash) to identify and fix potential problems before
they arise.

5. Desjardins Group in the Canadian and
global financial industries
The leading cooperative financial group in Canada

6. Agenda
WORKLOAD AUTOMATION AT DESJARDINS GROUP
LESSONS LEARNED
INTRODUCTION DESJARDINS GROUP
2
3
1
Q & A4

7. Canadian and world ranking according to assets
Sources: 2014 Desjardins Group and bank annual reports and World ranking according to The Banker, July 2014
2014 assets
Canadian
ranking
World
ranking
Toronto Dominion Bank $944.7 B 1st 33rd
Royal Bank of Canada $940.6 B 2nd 34th
Scotiabank $805.7 B 3rd 41st
Bank of Montreal (BMO) $588.7 B 4th 53rd
CIBC $414.9 B 5th 66th
Desjardins Group $229.4 B 6th 104th
National Bank of Canada $205.4 B 7th N/A

8. 2008
2010
Mobile phones
1st financial
institution in Quebec
to launch mobile
services for personal
and business
accounts, insurance
and online brokerage
2011
 Credit cards
1st financial institution in
Canada with end-to-end
data encryption for
improved credit card
protection at points of sale
 Travel Assistance
mobile feature
1st insurer in Canada to
launch this function
2012
Touch-screen ATMs
1st financial institution
in Canada to roll out a
new generation of
ATMs with an
optimized
touchscreen interface
2013
 Monetico
1st international cooperative
partnership to create a
compagny specialized in
electronic payment
 Ajusto
1st insurer in Canada to offer
telematics insurance program at
a large scale
Chip card
1st financial institution
in Quebec to use
chip card technology1960
Electronic brain
1st life insurance
company in Canada
to use a computer
with a hard drive
1967
Caisse de
l’Expo 67
1st financial
institution in Canada
to experiment with
real-time remote
data processing
1975
interCaisses
transactions
1st in North America
to enable members
to access their
accounts at other
caisses
1985
Point-of-sale
terminals
1st financial
institution in
Canada to set up
point-of-sale
terminals in stores
1986
ATMs
1st transaction in
Canada using the
Interac network
1996
AccèsD Internet
1st financial
institution in
Quebec to offer
an online
banking site
1970
SIC system
(integrated
caisse system)
1st financial
institution in the
world to automate
all accounting
cycle operations
with the SIC
computer system
2003
Online brokerage
1st financial
institution in
Quebec to offer
online brokerage
(Disnat)
2014
 Mobile payment
1st financial
institution to offer
payment service
through several
Canadian cellular
networks
 Hop’n S@ve
1re financial
institution in Canada
to launch a mobile
instant savings tool
2015
 Apple Watch
One of the 1st apps
available at the
international launch
 Ajusto
1st insurer in Canada
to launch a 100%
mobile telematics
insurance program
Desjardins: A leader in technology

9. Offer a simple and distinctive
experience for our members and clients
Our vision
To provide quality solutions and
services at competitive prices and be
known for our operational stability,
efficiency and innovative edge
Our mission
3,500 employees
850 contractors
30 work sites
$1B budget
$120M in synergies since 2010
Some figures
2010–2012
Lay the groundwork
• Optimize operations
• Improve security
• Create a services company
2013–2016
Maximize investments
• Position enterprise architecture
• Advance application development and
maintenance
• Modernize our technological infrastructure
• Take over as the leader in technology
2015 and beyond
Benefit from cutting edge technology
Phases of development Scope
+ 450
active projects at
any given time
485,000
person-days/
year
+ 1,100
applications
4 HP Nonstop
Servers
TRANSACTIONS
1.2B point-of-sale
terminals
1.3B credit cards
3 mainframe
computers
6,400
MIPS
+ 12,000
managed
monitoring
events/
second
80,000
point-of-sale
terminals
57,100
workstations
2,350
ATMs
Scale and scope of IT
Technology Group summary

10. Desjardins Context
• Desjardins Group is using Workload Automation tool from CA ( AutoSys) and also another
automation tool for scheduling jobs
• Multiple versions and consolidation was required
 4.5 Reached End of Support March 2013
 No support contract extensions past March 2015
 There is no sustaining engineering for 4.5
• Several decentralized groups using the product
• New version had more functionalities which required tuning
• Align best practices with Dev support groups
• Desjardins needed to move forward to gain in productivity, automations and standardization

11. At September 18 2015 At end of conversion
NON-PRODUCTION 29 819 32 144
PRODUCTION 11 703 17 670
TOTAL 41 522 49 814
Number of
executions / month
Number of servers
NON-PRODUCTION 1 625 162 1 847
PRODUCTION 1 645 522 1 640
TOTAL 3 270 684 3487
Volumes
1. Number of jobs
2. Number of executions per month and servers

12. Success factors
• CA Commitments:
 Focus and drive to ensure Desjardins migration success
 Bi-weekly issue reviews
 Expedite all open issues
 Complete Healthcheck
 Assist with migration planning
 Remote assistance across migration weekends
 Designate Desjardins as a Hot Site across migration weekends

13. Lessons learned and what to look for
• Change management with teams, specifically development teams that are very
innovative in product use
• QA from CA. We did receive quick response on issues
• Work closely to understand issues and address issues not perception
• Get teams up to speed rapidly on product knowledge and capitalize on all
functionalities of the product
• Look for product enhancements that will help us be more efficient
• Close partnership on market trends and innovative solutions

14. DevOps journey at Desjardins
• Although there are some initiatives in which we are using DevOps we are still
trying to define our strategy to move towards it.
• Although this has been said several time during the week to be able to move
towards DevOps we need to:
 Have a culture change within the organization
• We are in the middle of a major transformation within the development teams
 We need to rethink the architecture of the applications
 Find a disciplined way to get software faster in production in a manufacturing
process. This is where the tools are required.

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Questions

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For More Information
To learn more, please visit:
http://cainc.to/Nv2VOe
CA World ’15