The document discusses shipping issues with World Headquarters (WHQ) and provides information about shipping timeframes and contents of packages sent by WHQ. It notes that new member kits take 5-10 business days to arrive in the US but 10-15 days to reach addresses in Mexico. Education awards typically take 14-21 days to reach addresses in Mexico. It provides contact information for the tracking department if materials do not arrive within 30 days and emphasizes the importance of providing a complete address to WHQ.
2. Material Sent by WHQ
Charter Kit
Charter Certificates
New Member Kit
Magazine
Education Awards
Distinguished Club Ribbon
Officer’s Manuals
3.
4. Shipping Timeframes
New Member Kit
English - USPS 1st Class 5-10 business days to Mexican Border 10 -15 business days to address
Spanish - USPS 1st Class 7-14 business days to Mexican Border 10 -15 business days to address
Education Awards – USPS 1st Class 14-21 business days to Mexican Border 10 -15 business days to address
5. Shipping Timeframes
Magazine- BWW – ISAL 30 days
Charter Kit-DHLP COURIER 3-5 days
Charter Certificates – USPS 1st Class 14-21 buisness days to the Mexican border 10-15 business days to District Govenor’s address
6. What’s in each package
New Member Kit
Competent Communication Manual
Competent Leadership Manual
What happened to the booklets included in the kit?
“Gestures: Your Body Speaks", “Effective Evaluation”
and “Your Speaking Voice” are available as digital
manuals.
7. What’s in each package?
Education Award
Personalized certificate
**Only the first CC includes 2 advanced communication manuals
Officer Manuals
At the end of the Toastmaster’s year, the outgoing president
receives the package with the 7 Officer Manuals
Distinguished Club Ribbon
The letter and ribbon are mailed to the past president
8. What if it doesn’t arrive?
If the requested material does not arrive in
30 days, the Tracking department can help.
Send and email with the following
information to tracking@toastmasters.org
Member Name and Numer
Club Name and number
Detail of Missing Package
Date Missing Package was requested
Verified shipping address
12. The correct destination
Addresses should include all of the information
Line 1
Street name and number
Line 2
Residential Development o Residential section
Line OTHER
If the requested material is being shipped to a company,
specify the company name.