What is assertiveness? Why is it important? How to be assertive?

1. Assertiveness
By Katriel Coppola, Andre’ Psaila & Luke Mamo

2. An Introduction
 Assertiveness is a communication skill
 Balance between aggression & passiveness
 Standing up for your rights
 Expressing thoughts, believes & opinions in a
Direct
Honest &
Appropriate way
While respecting other’s thoughts, believes & opinions

3. Why is assertiveness important?
 Assertiveness can help you control STRESS and ANGER!

4. How to be assertive..
 Being open in expressing wishes, thoughts and feelings and encouraging others
to do likewise.
 Listening to the views of others and responding appropriately, whether in
agreement with those views or not.
 Accepting responsibilities and being able to delegate to others.

5. How to be assertive..
 Regularly expressing appreciation of others for what they have done or are
doing.
 Being able to admit to mistakes and apologise.
 Maintaining self-control.
 Behaving as an equal to others.

6. Assertiveness Test

7. Thank you for your
attention!
Katriel Coppola, Andre’ Psaila & Luke Mamo