What Do Our Customers Say About Our Communications Solutions?

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What Do Our Customers Say About Our Communications Solutions?

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Hear directly from end customers about how Alcatel-Lucent Enterprise solutions meet their communications needs. ...

Hear directly from end customers about how Alcatel-Lucent Enterprise solutions meet their communications needs.
http://enterprise.alcatel-lucent.com

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  • 1. WHAT DO OUR CUSTOMERS SAY ABOUT US? NETWORK HOSPITALITY EDUCATION HEALTHCARECOMMUNICATIONS
  • 2. WHAT DO OUR CUSTOMERS SAY ABOUT OUR COMMUNICATIONS SOLUTIONS DISCOVER OUR CASE STUDIES
  • 3. Richer User Experience for the passengers Significant reduction in international communication costs Better Customer Service A global call center allows significantly reduced costs SAVINGS OF UP TO 50% INCREASED CUSTOMER SATISFACTION
  • 4. This system can effectively save on communication costs, so charges for long-distance domestic calls are not made. In terms of international communications, it is possible to route the data to make international calls to Hong Kong and Japan, saving fifty percent of costs. Yan Zhenhong, General Manager IT Solution, China Eastern Airlines ” “
  • 5. Business communications simplified across Makro’s 76 stores in Brazil Reliable, quick and fast communication between all the sites Improved communication between employees to make business easier ROI IN ONLY 4 MONTHS NO INTERNAL TELEPHONE COST
  • 6. Paulo Rodrigues, IT Director, Makro Atacadista The telephony costs for internal usage of Makro dropped to zero today. Our company has a network MPLS (Multiprotocol Label Switching) that is integrated and centrally managed. Besides, any extension that connects to another within our network, pays nothing for it. The quality of calls also improved a lot, provided us a simplifed integration and gave us news features, once that we have thousands of extensions in our branch offices throughout the country. ” “
  • 7. Sahara Computers upgrade communications solution with OpenTouch Mobility of users was made possible allowing an increase in productivity and reachability CONVERGED SOLUTION CENTRALISED BY OPENTOUCH SIMPLIFIED COMMUNICATIONS IMPROVED COLLABORATION SUPPORTED NEW APPLICATIONS AND SERVICES REDUCING THE CUSTOMER RESPONSE TIME
  • 8. “Sahara Computers has extensive network of branches and dealers and we needed a partner who can provide us hassle free connectivity, Alcatel- Lucent network system provided us the customized solution which didn’t need too many people to manage. We are now availing their services for our group companies too. Saurabh Aggarwal, IT Manager, Sahara Computers ”
  • 9. WHAT DO OUR CUSTOMERS SAY ABOUT OUR NETWORK SOLUTIONS DISCOVER OUR CASE STUDIES
  • 10. A cutting edge Cloud Service Delivery Platform HIGH PERFORMANCE HIGHLY SCALABLE ARCHITECTURE Low latency supports customer applications on virtual infrastructure Redundant hardware architecture maximises uptime Service Aware Manager enables common, end-to-end service management and total network visibility SUPPORT RAPID GROWTH
  • 11. Infoplex has made a significant investment in a best-of- breed, state-of-the-art delivery platform for our private cloud services. Alcatel-Lucent was the clear choice for the networking component of the platform and we are very pleased with the performance and reliability of the OmniSwitch 6900 and 7750SR-12 solution. Aakash Gandhi, CTO, Infoplex Pty Ltd. ” “
  • 12. High performance, secure and redundant Networks INCREASED EFFICIENCY DECREASED COSTS ADVANCED CUSTOMER SERVICE Integration of multimedia content Integration of all the systems needed to operate an airport, such as self check-in, security control… ICT service requirements, both internally and for suppliers present at the airport
  • 13. For both our PBX and data network needs, we were convinced by Alcatel-Lucent’s solutions. In addition, economically–speaking, these solutions were far ahead of other possible vendors. Dr. Ulrich Kramer Head of IT, Dresden International Airport ” “
  • 14. A school makes future preparations with efficient network solutions 5 000 STUDENTS 70 NATIONALITIES IMPROVE RELIABILITY AND STABILITY Better network performance Faster network backup time Greater network capacity Investment protection by an architecture helping to eliminate upgrades for the foreseeable future
  • 15. With the increased capacity and performance provided by Alcatel-Lucent there is one thing that we can be sure of: that we’ll be ready for the future, and without making any other significant new investments. Jimmy Khern, College Infrastructure Manager , United World College of South East Asia ” “
  • 16. WHAT DO OUR CUSTOMERS SAY ABOUT OUR HOSPITALITY SOLUTIONS CUSTOMER CASE STUDIES
  • 17. Improve guest experience and faster emergency response times PERSONALIZED SERVICES FOR EACH BEDROOM IMMEDIATE EMERGENCY CALL NOTIFICATIONS Improved guest expectation by proposing personalizable room features Improved guest management Cost reduction by centralizing the call center for online reservations
  • 18. One of the unexpected benefits of the ENS E911 was the admin console. Both the security directors at Hotel Bel-Air and Beverly Hills Hotel, really enjoyed seeing the reaction and the awareness and the accountability that was provided to them when they accessed the different reporting tools of the admin console. Adam Jones, IT Director, Dorchester Collection Hotels, California ” “
  • 19. Highly reliable, scalable voice and data solution for guests and staff RELIABLE SECURE SIGNIFICANT REDUCTION IN MOBILE COSTS MINIMIZING OPERATING EXPENSES Provide easy-to-manage infrastructure, minimizing network overheads, both operational and maintenance Implement robust infrastructure capable of supporting diverse requirements for future expansion HIGH- PERFORMING INFRA- STRUCTURE
  • 20. Alcatel-Lucent solutions give us exactly what we need; great reliability, low operating expenses, intuitive functionality and the flexibility to rapidly adapt the infrastructure to meet the changing needs of our business. I will tell anyone who asks: ‘we definitely made the right choice in partnering with Alcatel-Lucent! Fabio Vasquez IT Manager, Trump Panama Hotel ” “
  • 21. WHAT DO OUR CUSTOMERS SAY ABOUT OUR EDUCATION SOLUTIONS CUSTOMER CASE STUDIES
  • 22. The largest U.S. University transforms its network system FASTER DOWNLOADS LESS LATENCY SUPPORT « BYOD » LESS BACKUP TIME Introduce more services like video, unified communications, security IP cameras, high definition TV in the network Many backbone, server and border router connections will be upgraded to 10Gbps
  • 23. CSU’s IT network project is a long-term investment strategy, not just a reaction to current budget issues. Alcatel-Lucent equipment provides a simple yet flexible and eco-friendly design using a small number of platforms in diverse roles to maximize best practices across our campuses. Michel Davidoff, Director Cyber infrastructure CSU, Chancellor’s Office ” “
  • 24. High performing and reliable campus network 24/7 CENTRALIZED NETWORK SERVICE REDUCED NETWORK OUTSOURCING SERVICE COST High reliability and high performance for the whole campus Centralization of all access network enabled the simplified, effective network management High scalability protects the investment for further expansion
  • 25. We really like Alcatel-Lucent’s new generation network infrastructure solution. Since its deployment, we no longer worry about possible client’s complaint about failure, low performance, or high-cost maintenance fee for aged products. As well as the products, Alcatel-Lucent Enterprise performs outstanding work to support us. J. M. Ahn, IT Infrastructure Team General Manager, Dongseo University ” “
  • 26. WHAT DO OUR CUSTOMERS SAY ABOUT OUR HEALTHCARE SOLUTIONS CUSTOMER CASE STUDIES
  • 27. A highly reliable and flexible infrastructure providing new hospital services. PROVIDE INVESTMENT PROTECTION IMPROVE TEAM EFFICIENCY GREAT ROI To be compliant with government healthcare legislative requirements Mobile access to clinical data in a fast, reliable and secure way that ensures the integrity of patient data whether it is main hospital or remote sub-acute facilities
  • 28. Alcatel-Lucent delivers three compelling elements: the equipment performs exceptionally well, it’s really easy to manage, and it is much, much more cost-effective than any other manufacturer. Dave Hunt, Manager of Operations and Service Support, Clark Memorial Hospital ” “
  • 29. Innovative patient care services supported by a new data infrastructure. ELECTRONIC PATIENT RECORDS AND AUTOMATED PRESCRIPTIONS INVESTMENT PRESERVATION FOR FUTURE EXPANSION IMPROVE PATIENT EXPERIENCE Introduce presence notification for medical staff and computerized medical records and prescription dosage Create IP network capable of supporting existing capacity and scaling to future growth expectations Allow introduction of new entertainment systems for patients, including iPads
  • 30. The network is fundamental to our future plans. Everything is built on it, so it needs to be open. Getting rid of the emphasis on the device, as long as it connects to the network, makes us far more future-proofed. Dr Dirk Lambrechts, CIO and CFO, Europe Hospitals ” “
  • 31. enterprise.alcatel-lucent.com