Hear directly from end customers about how Alcatel-Lucent Enterprise solutions meet their communications needs. http://enterprise.alcatel-lucent.com

1. WHAT DO OUR CUSTOMERS
SAY ABOUT US?
NETWORK HOSPITALITY EDUCATION HEALTHCARECOMMUNICATIONS

2. WHAT DO OUR CUSTOMERS SAY ABOUT OUR
COMMUNICATIONS SOLUTIONS
DISCOVER
OUR
CASE
STUDIES

4. Richer User Experience
for the passengers
Significant reduction
in international
communication costs
Better Customer Service
A global call center allows significantly reduced
costs
SAVINGS
OF UP TO
50%
INCREASED
CUSTOMER
SATISFACTION

5. This system can effectively save on communication
costs, so charges for long-distance domestic calls are
not made. In terms of international
communications, it is possible to route the data to
make international calls to Hong Kong and Japan,
saving fifty percent of costs.
Yan Zhenhong,
General Manager IT Solution, China Eastern Airlines
”
“

6. Business communications simplified across Makro’s 76
stores in Brazil
Reliable, quick and fast
communication between all the sites
Improved communication between
employees to make business easier
ROI
IN ONLY
4 MONTHS
NO INTERNAL
TELEPHONE
COST

7. Paulo Rodrigues,
IT Director, Makro Atacadista
The telephony costs for internal usage of Makro
dropped to zero today. Our company has a network
MPLS (Multiprotocol Label Switching) that is integrated and
centrally managed. Besides, any extension that connects to
another within our network, pays nothing for it. The quality
of calls also improved a lot, provided us a simplifed
integration and gave us news features, once that we
have thousands of extensions in our branch offices
throughout the country.
”
“

8. Sahara Computers upgrade communications solution
with OpenTouch
Mobility of users was made
possible allowing an increase
in productivity and reachability
CONVERGED
SOLUTION
CENTRALISED
BY OPENTOUCH
SIMPLIFIED
COMMUNICATIONS
IMPROVED
COLLABORATION
SUPPORTED
NEW
APPLICATIONS
AND SERVICES
REDUCING
THE CUSTOMER
RESPONSE TIME

9. “Sahara Computers has extensive network of
branches and dealers and we needed a partner who
can provide us hassle free connectivity, Alcatel-
Lucent network system provided us the customized
solution which didn’t need too many people to
manage. We are now availing their services for our
group companies too.
Saurabh Aggarwal,
IT Manager, Sahara Computers
”

10. WHAT DO OUR CUSTOMERS SAY ABOUT OUR
NETWORK SOLUTIONS
DISCOVER
OUR
CASE
STUDIES

12. A cutting edge Cloud Service Delivery Platform
HIGH
PERFORMANCE
HIGHLY
SCALABLE
ARCHITECTURE
Low latency supports customer
applications on virtual infrastructure
Redundant hardware architecture maximises uptime
Service Aware Manager enables common, end-to-end
service management and total network visibility
SUPPORT
RAPID GROWTH

13. Infoplex has made a significant investment in a best-of-
breed, state-of-the-art delivery platform for our
private cloud services. Alcatel-Lucent was the clear
choice for the networking component of the platform
and we are very pleased with the performance
and reliability of the OmniSwitch 6900 and 7750SR-12
solution.
Aakash Gandhi,
CTO, Infoplex Pty Ltd.
”
“

14. High performance, secure and redundant
Networks
INCREASED
EFFICIENCY
DECREASED
COSTS
ADVANCED
CUSTOMER
SERVICE Integration of multimedia content
Integration of all the systems
needed to operate an airport, such
as self check-in, security control…
ICT service requirements, both
internally and for suppliers present
at the airport

15. For both our PBX and data network needs, we
were convinced by Alcatel-Lucent’s solutions.
In addition, economically–speaking, these solutions
were far ahead of other possible vendors.
Dr. Ulrich Kramer
Head of IT, Dresden International Airport
”
“

16. A school makes future preparations with efficient
network solutions
5 000
STUDENTS
70
NATIONALITIES
IMPROVE
RELIABILITY
AND
STABILITY
Better network performance
Faster network backup time
Greater network capacity
Investment protection by an
architecture helping to eliminate
upgrades for the foreseeable future

17. With the increased capacity and performance
provided by Alcatel-Lucent there is one thing that
we can be sure of: that we’ll be ready for the
future, and without making any other significant
new investments.
Jimmy Khern,
College Infrastructure Manager , United World College of South East Asia
”
“

18. WHAT DO OUR CUSTOMERS SAY ABOUT OUR
HOSPITALITY SOLUTIONS
CUSTOMER
CASE
STUDIES

20. Improve guest experience and faster emergency
response times
PERSONALIZED
SERVICES
FOR EACH
BEDROOM
IMMEDIATE
EMERGENCY
CALL
NOTIFICATIONS
Improved guest expectation by proposing
personalizable room features
Improved guest management
Cost reduction by centralizing the call
center for online reservations

21. One of the unexpected benefits of the ENS E911 was
the admin console. Both the security directors at Hotel
Bel-Air and Beverly Hills Hotel, really enjoyed seeing
the reaction and the awareness and the
accountability that was provided to them when they
accessed the different reporting tools of the admin
console.
Adam Jones,
IT Director, Dorchester Collection Hotels, California
”
“

22. Highly reliable, scalable voice and data solution for
guests and staff
RELIABLE
SECURE
SIGNIFICANT
REDUCTION
IN MOBILE
COSTS
MINIMIZING
OPERATING
EXPENSES
Provide easy-to-manage infrastructure,
minimizing network overheads, both
operational and maintenance
Implement robust infrastructure capable
of supporting diverse requirements for
future expansion
HIGH-
PERFORMING
INFRA-
STRUCTURE

23. Alcatel-Lucent solutions give us exactly what we
need; great reliability, low operating expenses,
intuitive functionality and the flexibility to rapidly
adapt the infrastructure to meet the changing needs
of our business. I will tell anyone who asks: ‘we
definitely made the right choice in partnering
with Alcatel-Lucent!
Fabio Vasquez
IT Manager, Trump Panama Hotel
”
“

24. WHAT DO OUR CUSTOMERS SAY ABOUT OUR
EDUCATION SOLUTIONS
CUSTOMER
CASE
STUDIES

26. The largest U.S. University transforms its
network system
FASTER
DOWNLOADS
LESS LATENCY
SUPPORT
« BYOD »
LESS
BACKUP TIME Introduce more services like video,
unified communications, security IP
cameras, high definition TV in the
network
Many backbone, server and border router
connections will be upgraded to 10Gbps

27. CSU’s IT network project is a long-term investment
strategy, not just a reaction to current budget issues.
Alcatel-Lucent equipment provides a simple yet flexible
and eco-friendly design using a small number of
platforms in diverse roles to maximize best practices
across our campuses.
Michel Davidoff,
Director Cyber infrastructure CSU, Chancellor’s Office
”
“

28. High performing and reliable campus network
24/7
CENTRALIZED
NETWORK
SERVICE
REDUCED
NETWORK
OUTSOURCING
SERVICE COST
High reliability and high performance for
the whole campus
Centralization of all access network
enabled the simplified, effective network
management
High scalability protects the investment
for further expansion

29. We really like Alcatel-Lucent’s new generation network
infrastructure solution. Since its deployment, we no longer
worry about possible client’s complaint about failure, low
performance, or high-cost maintenance fee for aged
products. As well as the products, Alcatel-Lucent
Enterprise performs outstanding work to support us.
J. M. Ahn,
IT Infrastructure Team General Manager, Dongseo University
”
“

30. WHAT DO OUR CUSTOMERS SAY ABOUT OUR
HEALTHCARE SOLUTIONS
CUSTOMER
CASE
STUDIES

32. A highly reliable and flexible infrastructure
providing new hospital services.
PROVIDE
INVESTMENT
PROTECTION
IMPROVE
TEAM
EFFICIENCY
GREAT
ROI
To be compliant with government
healthcare legislative requirements
Mobile access to clinical data in a fast,
reliable and secure way that ensures the
integrity of patient data whether it is
main hospital or remote sub-acute
facilities

33. Alcatel-Lucent delivers three compelling
elements: the equipment performs exceptionally
well, it’s really easy to manage, and it is much,
much more cost-effective than any other
manufacturer.
Dave Hunt,
Manager of Operations and Service Support, Clark Memorial Hospital
”
“

34. Innovative patient care services supported
by a new data infrastructure.
ELECTRONIC
PATIENT
RECORDS AND
AUTOMATED
PRESCRIPTIONS
INVESTMENT
PRESERVATION
FOR FUTURE
EXPANSION
IMPROVE
PATIENT
EXPERIENCE
Introduce presence notification for
medical staff and computerized medical
records and prescription dosage
Create IP network capable of supporting
existing capacity and scaling to future
growth expectations
Allow introduction of new entertainment
systems for patients, including iPads

35. The network is fundamental to our future plans.
Everything is built on it, so it needs to be open.
Getting rid of the emphasis on the device, as long
as it connects to the network, makes us far more
future-proofed.
Dr Dirk Lambrechts,
CIO and CFO, Europe Hospitals
”
“

36. enterprise.alcatel-lucent.com