Akiko Business Consultants Pty Ltd www.akiko.com.au We at Akiko take the fear and pain out of process improvement. Our consulting is practical, doable and results driven. Our approach is focused on using the tools that are appropriate for your business, your budget and your time line.

2. BPM is a process centric approach
for improving business performance
that combines information
technology with governance
methodologies.

4. Design
Modelling
&
Simulation
ExecutionMonitoring
Optimizatio
n

5. 0.00%
5.70%
6.80%
6.8%
6.9%
19.70%
10.70%
12.70%
12.50%
15.50%
40.80%
41.80%
39.00%
38.60%
43.10%
5.60%
4.10%
2.50%
2.30%
1.70%
0.00% 10.00% 20.00% 30.00% 40.00% 50.00%
Staff satisfaction
Improve client interactions
Improve compliance & risk
management
Improve Flexibility
Improve Process
Don't Know
Positive Impact
Neutral
Negative Impact
*Source: Capegemini Global BPM Report and TECHNOVIA

6.  Increased visibility
 Identify bottlenecks
 Optimisation
 Less complexity
 Definition of roles
 Increased revenue
 Improved products
 Happier customers

7. At Akiko our approach is people, process
and technology centric – appropriate for
your business, budget and timeline.
For more information visit us at,
Akiko Business Consultants Pty Ltd
info@akiko.com.au
+61 2 9955 6444
www.akiko.com.au