1. AKHIL JANARDHANAN
Mobile: +971565919377
Email: akhil_nair@yahoo.in
CAREER OBJECTIVE:
A dynamic management professional seeking a challenging and rewarding position in Operations,
Sales, and customer service within an organization where my management abilities would be a
valuable asset, while providing an environment for career growth and personnel development.
AREA OF INTEREST:
Team Leader in BPO
Network Engineer
Desktop Support Engineer
System Administrator/Engineer
Customer service specialist
EXPERTISE IN
 Expert Level Knowledge and Experience on Microsoft windows(XP,Vista,7)
 Knowledge on MS office
 TCP/IP, EIGRP, OSPF, RIP, STP, VPN, Firewalls, Cisco Routers & Switches.
 System Assembling, installing and configuration of Operating systems and Applications.
 Assigning IP address in client devices.
 Trouble shooting, Day to Day network problems, System Configuration.
 Trouble shooting DNS, DHCP configuration.
 CCTV systems.
 Access control.
 Implemented server,networking, and application solutions for small businesses.

2. Professional Qualification
Academic Records:
Course SUBJECT SPECIALISATION
PLUS TWO
S.A.B.T.M.H.S.S.,
Payyanur
SCIENCE
SSLC
S.A.B.T.M.H.S,
Payyanur
SCHOOLING
BACHELORS
COMPUTER
APPLICATION
NETWORKING
COMPUTER SKILLS:
Computer application, Hardware Networking, Windows operating system, MS Office, 2D
animation, Photoshop.
WORK EXPERIENCE:
Two years experience in U.S customer service.
1. 2014-2015
Team Leader at [24]7 Inc.
Key responsibilities
-Monitor e-mails to ensure positive customer experience and provide direct feedback on
observed performance.
-Managing the team target as well as individual target of team members.
-Represent the team in meetings and conference calls with Clusters.
-MIS reporting as well as optimum utilization of resources & system.
- Ensuring team bonding and team interaction as to avoid attrition happening on the grounds
Of dissatisfaction in the team.
- Co-coordinating between different departments for any issue amongst team members.

3. 2. 2012-13 as Social Interactive Media Advisor at [24]7 Inc.
Key responsibilities
- Receive e-mails from participants.
- Answer participant questions, as well as e-mail participants to obtain full understanding of what
information is being requested.
- Document all e-mails with regards to participant inquires accurately using E-mail Tracking System.
- Provide quality customer service on every call.
- Communicate clearly and effectively with participants.
- Communicate clearly and effectively with participants.
- Promote teamwork and call center success.
OTHER COURSES UNDERGONE
Successfully Completed CAPSTONE business strategy Simulation.
ACHIEVEMENTS:
Offered “Best employee of the month” for highest agent interaction score and resolution rate.
PROFESSIONAL PROFILE:
 Dedicated and hardworking individual
 Ability to work individually as well as in a team
PERSONAL INFORMATION:
Date of Birth : 16th January 1990
Place of Birth : Payyanur, Kannur, Kerala.
Sex : Male
Nationality : Indian
Martial status : Single
Languages known : English, Hindi, Tamil & Kannada.