crisis mgmt klia

LDM : INTRODUCTION TO AIRPORT OPERATIONS CRISIS MANAGEMENT (PENGURUSAN KRISIS) MUSTAFA KAMAL HJ. ALANG OTHMAN July 2004 The Right Learning

What is a CRISIS? ,[object Object],[object Object],[object Object],[object Object]

CRISIS – Impact on Organization ,[object Object],[object Object]

Jenis-Jenis KRISIS ,[object Object],[object Object]

CRISIS at Airports 4 killed and 70 injured at Lahore Airport. 35 injured at airport explosion 17 injured by car bomb blast at Johannesburg Airport 9 killed and 123 injured. 6 killed and 30 injured at Seoul Airport 22 killed and 110 injured at Rome and Vienna Airports. 30 killed at Lod Nol Airport. Attackers PLFP/JRA groups CASUALTIES ? Pakistan Spain South Africa Algeria Seoul Rome and Vienna Tel Aviv AIRPORT 1972 2004 1996 1996 1994 1992 1986 1985 YEAR

Punca-punca KRISIS ,[object Object],[object Object]

Ciri-Ciri KRISIS ,[object Object],[object Object]

Crisis Management ,[object Object],[object Object]

Pengurusan Krisis ,[object Object],[object Object],[object Object]

Kenapa Pengurusan Krisis itu Penting? ,[object Object]

Sejarah ,[object Object],[object Object]

Airport Emergency Plan ,[object Object]

ICAO Requirement ,[object Object],[object Object],[object Object]

Corporate Crisis Management Planning ,[object Object],[object Object],[object Object],[object Object],[object Object]

Airport Crisis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Matlamat Pengurusan Krisis ,[object Object],[object Object],[object Object],[object Object]

Persediaan ANDA? ,[object Object],[object Object],[object Object]

Peranan ANDA ,[object Object],[object Object],[object Object]

Bertindak Dengan Betul ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Initiation of Crisis Management ,[object Object],[object Object],[object Object],[object Object]

PENGURUSAN KRISIS KLIA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ahli-Ahli CMT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ahli-Ahli ATCC ,[object Object]

Arahan MKN No.18 ,[object Object],[object Object]

Arahan MKN No.20 ,[object Object],[object Object]

Media ,[object Object],[object Object],[object Object]

Murphy’S Laws ,[object Object],[object Object],[object Object],[object Object]

Objective Of Crisis Management ,[object Object]

Malaysia Airports Holdings Berhad (487092-W) Q & A Thank You -End of presentation-

crisis mgmt klia

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