The importance of listening, not only to your audiences online, but to your competitors as well. Using social media tools like Zoomph allows you to do this.
6. WHY DO METRICS MATTER?
• What you think + feel about a brand is the brand
• Feelings are hard to measure but engagements are easy.
• You should be listening with social media tools
8. • ZPoints = unit of attention
• ZPoints: weuse a weighted formula for both
the amount of engagement (i.e. actions taken in
response) and the total reach (i.e. total
impressions)
• Totalfollower count is not a linear relationship
to influence.