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Cloud computing aenc - final

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One of the breakouts at Tech 20.14

One of the breakouts at Tech 20.14

Published in: Technology, Business

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  • 1. Presentation for AENC April 25, 2014
  • 2. Presenter (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 3.  Basic Concepts –What is Cloud Computing?  Trends & the cloud computing paradigm  Applications and realities  Developing your own cloud strategy (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 4. Cloud computing (generally speaking) is: Computing resources that are allocated to you as needed, when needed …Like having a virtual data center on demand (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 5.  Outsourcing?  Hosted servers?  Hosted applications  SaaS (Software as a service) (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 6.  Persistence of instances of a computer versus disposable instances  Pay as you go pricing  Metered access, metered use  Ability to scale up, ability to scale down (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 7.  Costs  Expensive to run your own mail server  Expensive to buy and manage your own server of any kind  Need highly reliable systems but don’t have the staff (or money) to make it happen  Ubiquity of cheap Internet access today  Virtualization technologies  Lots of marketing hype (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 8.  SaaS = Software-as-a-Service  PaaS = Platform-as-a-Service  IaaS = Infrastructure-as-a-Service (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 9. Source: http://blogs.technet.com/b/kevinremde/archive/2011/04/03/saas-paas-and-iaas-oh-my-quot-cloudy-april-quot-part- 3.aspx (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 10.  Application setup does not require you to purchase equipment  All software and hardware are “rented” through a monthly fee, or in some cases free  User administrator has control over configuration  Data is stored “in the cloud”  Self-service …but what about integration across applications? (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 11.  PaaS and IaaS  Major players: Microsoft Azure, Rackspace, Terremark, IBM Softlayer,Amazon AWS  The shift is away from having servers in your office  Somebody still has to manage it all, though (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 12.  Security – where is the data? Who has access to it? What protections are given against disclosure? Where’s my Intellectual Property?  Who backs up the data? Does it get backed up?  Integration – how do I move data from one platform to another?  Reliability –What if it’s down? What if I’m down?  Fall-back plans – How do I move to a different vendor? (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 13.  Everything depends on access – get redundant connections  Rethink applications and licensing traditions  IT control questions  Watch out for data integration & security issues  How do you control logins?  Avoid “cloud sprawl” (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 14.  It takes time to move large chunks of data over the Internet  Security is only as good as you configure it to be  Authentication and access control are tough issues  Anything in the cloud is inherently slower than having everything in your local network (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 15.  April 2011 – AWS Reston down for days  Jan. 2013 – Dropbox down 16 hours  Jan. 2013 – AWS down 49 minutes  Feb. 2013 – Office365 down ~1 hour  Feb. 2013 – MS Azure down ~12 hours  March 2013 – Google Drive down 17 hours  Oct. 2013 – Network Solutions down 4 hrs.  April 2014 – Constant Contact down ~20 hrs. (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 16.  Fight for control of the user’s mindshare  Basic functions:  Email  Documents and apps (Word, Excel, etc.)  Phone  Data storage  Entertainment too?  Our focus today: office desktop user (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 17.  Add/change/delete users for email @mycompany.com as needed, when needed  Personal: Gmail,Yahoo mail, Hotmail, AOL  Corporate: Office365, AppRiver, Intermedia, ATS, SilverSky, others  Microsoft: Office365  Google: Gmail  Apple: none (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 18.  Microsoft – Office365 bundle or InTune  Google – Postini  Apple – none  Others: McAfee, Symantec, MXLogic, MessageLabs, Mimecast (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 19.  Microsoft: Sharepoint, OneDrive  Google: Google Apps  Apple: iCloud  Dropbox, Box.net  Citrix ShareFile (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 20.  Microsoft: Office365 (Sharepoint)  Google: Google Apps  Apple: iCloud?  Box  Dropbox  Syncplicity (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 21.  Microsoft: Lync, Skype  Google: GoogleVoice, Nexus, call from Gmail,Android patents  Apple: iPhone  CorporateVoIP: all the phone companies, plus iCore,Vonage, Pingtone, many others (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 22.  MozyPro  Axcient  Mimecast  eVault  JungleDisk  Others (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 23.  Cloud manager, cloud broker  Less on-site work, much more remote work  Importance of help desk and remote support (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 24.  Users provide their own computer of choice  Everybody works off aWiFi connection  All applications are hosted elsewhere  No capital outlay, entirely mobile and agile  No version upgrades to worry about (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 25.  Dominant players are redefining:  How computing services are delivered  Where computing services are delivered  New bundled cloud-based services built on cloud services are solidifying the positions of the dominant players (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 26.  CRM functions  Tightly controlled configuration  Very well developed partner community  Robust development environment  Key platform partners solidifying their position (e.g.WorkDay) (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 27.  1980’s – Minicomputer products (MEI)  1990’s – Client/Server products (iMIS)  2002 – Hosted products (NetFORUM, I4A)  2007 – Microsoft CRM Products (ProTech)  2013 – Salesforce.com products (Fonteva) (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 28.  SaaS human resources information system  Partner network well established  Key integration functions  Salesforce  Resumator  PSA SaaS vendors  Payroll vendors (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 29.  Dell Boomi  Jitterbit  Snaplogic  ItDuzzIt (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 30. (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 31.  How to manage n number of Saas/PaaS/IaaS installations to provide:  Single sign-on  Common user account control  Impact on Microsoft’s dominance in the office network --? (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 32. (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 33. 1. Define goals and expectations up front 2. Select a strategy for placement of each system function 3. Evaluate options based on: ▪ Importance to the Organization ▪ Maturity of the offerings ▪ Effort to deploy ▪ Effort to maintain ▪ Cost 4. Let it evolve (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 34.  Messaging & Calendar  File Server  Website  Accounting System  Authentication  Print Control  Phones  CRM  Listserv  List Manager  Backups  Spam Control  Antivirus  Remote Access (VPN) (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 35. Function Placement Maturity Placement Selection Ease of Maintaining Messaging & Calendar SaaS – High Office365 Very Easy File Server SaaS – High Office365 Easy Website IaaS – Low AWS Moderate Printer Control IaaS – Low On-premises Very Easy AMS PaaS - Moderate ATS Moderate (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 36. Status Quo – On-site MS Office365 Amazon AWS Hosting Company X Set-up Cost $ - 0 - $15,000 $2,500 $4,000 Annual Cost $3,000 $38,400 $14-22,000 $18-24,000 Ease of Implementation n/a Moderate High Low Impact on Business Operations Low Moderate Low Low Effort to Maintain High Low Moderate Low to Moderate (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 37.  Email is usually how companies start  Plan the migration, understand the costs  Add the extra bandwidth  Some obvious benefits:  Cost savings in the long term  Easier to administer, most likely reduced support costs  More reliable, better DR capabilities (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 38.  AMS test servers on AWS – use and destroy when done  File Server on MS Azure with Remote Desktop Access  Office365, and it’s free to 501(c)3’s that qualify  Salesforce, and it’s free to 501(c)3’s that qualify (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 39.  Mix-and-match  More complicated  Much better tailored services (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 40.  Watch for hidden integration issues (e.g. Outlook plugins)  Understand how to get your data back if you need to  Negotiate the contract terms when possible  Your office infrastructure doesn’t go away completely (c) 2014 American Technology Services, Inc. All Rights Reserved.
  • 41. Contact: Jeff Chandler, President AmericanTechnology Services, Inc. chandler@networkATS.com 703-876-0300 (c) 2014 American Technology Services, Inc. All Rights Reserved.