Cloud computing aenc - final

Presentation for AENC
April 25, 2014

Presenter
(c) 2014 American Technology Services, Inc. All Rights Reserved.

 Basic Concepts –What is Cloud Computing?
 Trends & the cloud computing paradigm
 Applications and realities
 Developing your own cloud strategy

Cloud computing (generally speaking) is:
Computing resources that are allocated to
you as needed, when needed
…Like having a virtual data center on demand

 Outsourcing?
 Hosted servers?
 Hosted applications
 SaaS (Software as a service)

 Persistence of instances of a computer versus
disposable instances
 Pay as you go pricing
 Metered access, metered use
 Ability to scale up, ability to scale down

 Costs
 Expensive to run your own mail server
 Expensive to buy and manage your own server of
any kind
 Need highly reliable systems but don’t have the
staff (or money) to make it happen
 Ubiquity of cheap Internet access today
 Virtualization technologies
 Lots of marketing hype

 SaaS = Software-as-a-Service
 PaaS = Platform-as-a-Service
 IaaS = Infrastructure-as-a-Service

Source: http://blogs.technet.com/b/kevinremde/archive/2011/04/03/saas-paas-and-iaas-oh-my-quot-cloudy-april-quot-part-
3.aspx

 Application setup does not require you to purchase
equipment
 All software and hardware are “rented” through a
monthly fee, or in some cases free
 User administrator has control over configuration
 Data is stored “in the cloud”
 Self-service
…but what about integration across applications?

 PaaS and IaaS
 Major players: Microsoft Azure, Rackspace,
Terremark, IBM Softlayer,Amazon AWS
 The shift is away from having servers in your
office
 Somebody still has to manage it all, though

 Security – where is the
data? Who has access
to it? What
protections are given
against disclosure?
Where’s my
Intellectual Property?
 Who backs up the
data? Does it get
backed up?
 Integration – how do I
move data from one
platform to another?
 Reliability –What if it’s
down? What if I’m
down?
 Fall-back plans – How
do I move to a different
vendor?

 Everything depends on access – get
redundant connections
 Rethink applications and licensing traditions
 IT control questions
 Watch out for data integration & security
issues
 How do you control logins?
 Avoid “cloud sprawl”

 It takes time to move large chunks of data
over the Internet
 Security is only as good as you configure it to
be
 Authentication and access control are tough
issues
 Anything in the cloud is inherently slower
than having everything in your local network

 April 2011 – AWS Reston down for days
 Jan. 2013 – Dropbox down 16 hours
 Jan. 2013 – AWS down 49 minutes
 Feb. 2013 – Office365 down ~1 hour
 Feb. 2013 – MS Azure down ~12 hours
 March 2013 – Google Drive down 17 hours
 Oct. 2013 – Network Solutions down 4 hrs.
 April 2014 – Constant Contact down ~20 hrs.

 Fight for control of the user’s mindshare
 Basic functions:
 Email
 Documents and apps (Word, Excel, etc.)
 Phone
 Data storage
 Entertainment too?
 Our focus today: office desktop user

 Add/change/delete users for email
@mycompany.com as needed, when needed
 Personal: Gmail,Yahoo mail, Hotmail, AOL
 Corporate: Office365, AppRiver, Intermedia,
ATS, SilverSky, others
 Microsoft: Office365
 Google: Gmail
 Apple: none

 Microsoft – Office365 bundle or InTune
 Google – Postini
 Apple – none
 Others: McAfee, Symantec, MXLogic,
MessageLabs, Mimecast

 Microsoft: Sharepoint, OneDrive
 Google: Google Apps
 Apple: iCloud
 Dropbox, Box.net
 Citrix ShareFile

 Microsoft: Office365 (Sharepoint)
 Google: Google Apps
 Apple: iCloud?
 Box
 Dropbox
 Syncplicity

 Microsoft: Lync, Skype
 Google: GoogleVoice, Nexus, call from
Gmail,Android patents
 Apple: iPhone
 CorporateVoIP: all the phone companies,
plus iCore,Vonage, Pingtone, many others

 MozyPro
 Axcient
 Mimecast
 eVault
 JungleDisk
 Others

 Cloud manager, cloud broker
 Less on-site work, much more remote work
 Importance of help desk and remote support

 Users provide their own computer of choice
 Everybody works off aWiFi connection
 All applications are hosted elsewhere
 No capital outlay, entirely mobile and agile
 No version upgrades to worry about

 Dominant players are redefining:
 How computing services are delivered
 Where computing services are delivered
 New bundled cloud-based services built on
cloud services are solidifying the positions of
the dominant players

 CRM functions
 Tightly controlled configuration
 Very well developed partner community
 Robust development environment
 Key platform partners solidifying their
position (e.g.WorkDay)

 1980’s – Minicomputer products (MEI)
 1990’s – Client/Server products (iMIS)
 2002 – Hosted products (NetFORUM, I4A)
 2007 – Microsoft CRM Products (ProTech)
 2013 – Salesforce.com products (Fonteva)

 SaaS human resources information system
 Partner network well established
 Key integration functions
 Salesforce
 Resumator
 PSA SaaS vendors
 Payroll vendors

 Dell Boomi
 Jitterbit
 Snaplogic
 ItDuzzIt

 How to manage n number of Saas/PaaS/IaaS
installations to provide:
 Single sign-on
 Common user account control
 Impact on Microsoft’s dominance in the office
network --?

1. Define goals and expectations up front
2. Select a strategy for placement of each
system function
3. Evaluate options based on:
▪ Importance to the Organization
▪ Maturity of the offerings
▪ Effort to deploy
▪ Effort to maintain
▪ Cost
4. Let it evolve

 Messaging & Calendar
 File Server
 Website
 Accounting System
 Authentication
 Print Control
 Phones
 CRM
 Listserv
 List Manager
 Backups
 Spam Control
 Antivirus
 Remote Access (VPN)

Function Placement
Maturity
Placement
Selection
Ease of
Maintaining
Messaging &
Calendar
SaaS – High Office365 Very Easy
File Server SaaS – High Office365 Easy
Website IaaS – Low AWS Moderate
Printer Control IaaS – Low On-premises Very Easy
AMS PaaS - Moderate ATS Moderate

Status Quo –
On-site
MS Office365 Amazon AWS Hosting
Company X
Set-up Cost $ - 0 - $15,000 $2,500 $4,000
Annual Cost $3,000 $38,400 $14-22,000 $18-24,000
Ease of
Implementation
n/a Moderate High Low
Impact on
Business
Operations
Low Moderate Low Low
Effort to
Maintain
High Low Moderate Low to
Moderate

 Email is usually how companies start
 Plan the migration, understand the costs
 Add the extra bandwidth
 Some obvious benefits:
 Cost savings in the long term
 Easier to administer, most likely reduced support
costs
 More reliable, better DR capabilities

 AMS test servers on AWS – use and destroy
when done
 File Server on MS Azure with Remote
Desktop Access
 Office365, and it’s free to 501(c)3’s that
qualify
 Salesforce, and it’s free to 501(c)3’s that
qualify

 Mix-and-match
 More complicated
 Much better tailored services

 Watch for hidden integration issues (e.g.
Outlook plugins)
 Understand how to get your data back if you
need to
 Negotiate the contract terms when possible
 Your office infrastructure doesn’t go away
completely

Contact:
Jeff Chandler, President
AmericanTechnology Services, Inc.
chandler@networkATS.com
703-876-0300

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