Grounded Change towards flourishing lives and flourishing systems

1. towards flourishing lives
and flourishing systems
Grounded Change
dr. Sarah Schulman
@inwithforward

2. Dwayne,
age 44

4. Question:
How do we transition
our social safety nets
into trampolines?

5. NL
UK
AU
HomelessSMS developed at TACSI (2010-2012)
developed at participle
(2008-2010)
CA
#disability
#homelessness
#youth
#addiction
#family
#domestic violence
HomelessSMS
A mixed track record:

6. We re-make & un-make
social services.

7. We flip the order.
people
interactions
policypolicy
programs
people
from: to:

8. We spend time in context,
on the margins.

9. We prototype 7 interactions
that prompt change:
Modeling and Rehearsal
Story Editing
Bridging Relationships
Feedback
Reciprocity & Contribution
Taster Experiences
Barrier Busting

10. Mark
Katie
& kids
Letitia
We measure what is
meaningful change, for whom.
Raul
Janya

11. Social Policy
Graphic
Design
Business
Education
Anthropology
And we build blended teams.
Community
Outreach
Management
Service Design
Interaction Design
Industrial
Design

12. Behind it all: partnerships.
3 largest service providers
75 million turnover
1200 staff

13. What is coming out:
a new service delivery
model for day programs
an interagency
social R&D space

14. We spent 3-months living in this social
housing complex.

15. Mark

16. We found that people weren’t
isolated from other people.
They were isolated from
novelty and ongoing learning.

17. Kudoz

18. TV

19. testing tweaking, reshaping....
value
propositions
tools
interactions
roles

20. 30
staff
6prototypes
20%
time
7teams
testing tweaking, reshaping....

22. 55
6 new prototypes...

23. What we’re learning...

24. same-old barriers.
no metrics
licensing
& unions
9-5pmcontracts
& budgets
‘not my role’ poor intelligence

25. leverage assets, re-allocate, find efficiencies.
contracts & budgets

26. mobilize, engage.
licensing & unions

27. flat teams, fluid role differentiation.
roles & tasks

28. bursts of intensity, time bound.
pace

29. get out and go to the source.
intelligence

30. measure failure, measure change.
metrics
Number of iterations:
3 5
2
4

31. 4 things we’re learning:
Emotion Discernment Practice +
Projects
Embedded
Storytelling

32. Question:
How do we embed capacity,
and create a new normal?

35. Ultimately, to get to grounded change
you need a ground campaign.

36. www.inwithforward.com
dr. Sarah Schulman
sarah@inwithforward.com
@inwithforward
www.kudoz.ca
Get on the ground with us.
www.fifthspace.ca