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How do we change everything when everything is changing?

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How do we change everything when everything is changing?

  1. 1. How do we change everything while everything is changing? Dr Catherine Howe 1st November 2018
  2. 2. Why do I do what I do? Some background • I have worked in technology for nearly 20 years (eek) – ranging from start ups, higher education, a FTSE100250 business and my current adventure is in the third sector as Director of Design, Delivery and Change at Cancer Research UK • My research focus is on using the social web to do democratic things exploring the concept of digital civic space – though my downfall is my curiosity • I am interested in digital leadership and the skills we need to work effectively in the network society Find me online: @curiousc
  3. 3. Hypothesis for today Networked leadership Influence advocacy facilitation participation We are in the middle of an epoch shift as we move away from an industrial society and it is this rather than any government policy or leadership trend that is driving a need for new leadership behaviours. If we understand this shift then we can better adapt our behaviours. Only by becoming networked leaders will we be able to lead in a networked age.
  4. 4. Change is a constant – it always has been Why is the rate of change increasing? – Awareness: we are told all the time that things are changing rapidly. In fact we tend to overestimate short term effects and underestimate long term ones – Pace: New technologies and networked distribution methods mean we can roll out new initiatives faster – Scale: The likelihood of disruptive change is much greater than in the pre-digital age Transformation is no longer enough; we need agile and adaptive organisations Change in the organisation is often an echo of change in the wider world. Understanding that wider context can help make sense of change. When people talk about change fatigue its often because they feel its being done to them and not with them. Giving people agency and a voice in the process can turn this around. But its important to remember that part of the reason why we feel the rate of change has increased is because, across a number of measures, it has. Setting the context – internal and external - is a first step in helping people to accept this new norm.
  5. 5. PART ONE: SETTING THE CONTEXT Welcome to the network society
  6. 6. We are shifting from the industrial to the network society Change is a constant Networks as the dominant social structure facilitated by digital networked technology 7
  7. 7. What does this mean in the realworld? 8
  8. 8. Welcome to the network society What about the networked individual?
  9. 9. The future of work? Work becomes a way in which we reinvent ourselves as we choose and change our allegiance based on our values 5M workers are currently operating in the gig economy
  10. 10. What does it mean not to own stuff? We value experiences over ownership
  11. 11. Are the robots coming for you? Artificial Intelligence Lawyer chatbot successfully contested 160,000 parking tickets in London and New York – for free Amelia, a virtual agent in 2016 was deployed to work within Enfield Borough Council to improve local service delivery. Old jobs become irrelevant while new jobs start to emerge New skills are needed How to survive: Empathy Creativity Manual dexterity 35% of jobs will be automated in the next 20 years
  12. 12. Does anything count if we count everything? We give our data away and allow other people to turn us into a commodity
  13. 13. Networked democracy? ‘Clicktivism’ connects us and creates a platform for real world change
  14. 14. Truth is a variable?
  15. 15. The networked citizen People expect to be listened to They expect to be able to act They expect transparency They expect data The lines between different roles are blurred The world of the networked individual
  16. 16. Their (our) lives are going to be very different to the assumptions that were inbuilt for baby boomers and their children
  17. 17. A networked individual requires a digital*mindset Confident in using iterative and experimental approaches Open: confident about sharing work in progress and thinking in public Collaborative and multidisciplinary Clear on your own relevance and contribution Able to work with networked as well as hierarchical power Able to take data-driven decisions Self-managing and engagedExample: Example: Example: Example: Example: Example: Example: 1 8
  18. 18. *But digital is a contested term
  19. 19. What do you think? Which society are you part of? How quickly do you think this shift will happen What examples of this shift are you living with? What aspects of the digital mindset do you best relate to? Are we moving to a network society?
  20. 20. PART TWO: DEVELOPING NEW SKILLS What skills do you need to survive and then thrive*? *How close are you to retirement?
  21. 21. The ability to work with networked power and influence 22 Hierarchies Are replaced with networks
  22. 22. Ability to work in a multidisciplinary way • Multidisciplinary working requires attention to language, skills and incentives – it doesn’t just happen. • Digital environments are always on and are a connected system – not a set of controllable silos. • System thinking requires multidisciplinary approaches
  23. 23. Data and research literacy 24 I have all the information I have enough information
  24. 24. Openness to innovation and experimentation • The transition between old and new ways of doing stuff takes time and we don’t know how to do it. And even when we have the pace of change means that it will keep shifting. • Once you get over the idea that anything is ever finished – we have to innovate and experiment to make progress. • Shift from waterfall to agile approaches…..
  25. 25. Relevance and personal brand • Networks depend on reciprocity and trust • We value privacy less and openness more • Because we expect data to be available we expect to be understand how conclusions are reached • You can’t just tell people what to do anymore • What happened to the experts? The confidence to be open with your personal contribution: What do you bring to the party? How do you influence your own relevance?
  26. 26. Identity matters Context collapse Where we used to be able to present ourselves differently to different audiences our identities are now more easily traced and connected. Authenticity is no longer advisable – its auditable. Creating your own narrative – your brand – will connect this and if you do it well make it human
  27. 27. Social media: Individual • Your own voice in the conversation • Relevance and influence • Show your working out in public • Find your voice • Identity: Writing yourself into being Journalists are hired on the basis of social media followers – how long will it be before that is true of leaders?
  28. 28. Social media: Personal • My place in the conversation • Action research diary and field notes • Reflective practice • Managing my own context collapse How digital are you?
  29. 29. What do you think? Which of those skills do you identify with? Which do you struggle with? Do you have a personal brand? How do you cultivate the story that people tell about you? Do you have the skills you need?
  30. 30. PART TWO: UNDERSTANDING NETWORKED LEADERSHIP What does this mean you as a leader? For your relationships with your teams and your citizens?
  31. 31. Trust Social Capital Data Cash Money is not the only asset in the system
  32. 32. What are you counting?
  33. 33. Building trust Characteristics of trust1: a) Ability describes perceptions of leadership competence in doing their job or fulfilling their role. b) Benevolence describes a concern for others beyond leaders’ own needs and showing levels of care and compassion. c) Integrity defines how trustworthiness is linked to being seen as someone who adheres to principles of fairness and honesty while avoiding hypocrisy. d) Predictability emphasises how leadership behaviour has to be consistent or regular over time. 1: Cultivating trustworthy leaders , University of Bath Or…... Don’t be an arse
  34. 34. People need purpose You need to do things WITH people and not TO people
  35. 35. Everyone has a different relationship with change How do you feel about change? Fear? Excitement? Denial? All of the above? Getting under the skin of the problem is essential; there is no one size fits all and different organisation and individuals start from different places. Understanding how the team feels about change and listening to their concerns is the other starting point for designing an approach. If you see networked leadership as part of the solution then you need to start as you mean to go on and listen. Consultation once half the choices have been made is meaningless, engagement with a set of pre-defined restrictions helps build trust.
  36. 36. How do you create a new norm? Getting started: • Match the pace of people change and process change: By understanding where people start you can tailor your approach to a pace people can accept. With a clear process and theory of change you can help them find a place in that process. • Staff engagement: There is a degree of formality needed for any structural change process and this needs to be built in to protect all parties from making the wrong choices. • Transparent communications: The need for formal engagement should not inhibit regular and transparent communications about the process – being clear and consistent about the process can allay fears and give people the chance to participate. You need a narrative that people can relate to and understand. Creating a new norm: • Visible leadership: Leaders in the organisation need to be open to change and able to adapt themselves • Focus on individual resilience: As we develop individuals we need to focus on their resilience as well as their skills and ambitions • Embedding a learning culture: By keeping people’s skills up to date and giving them chance to learn you help them adapt to change What is your story of change? Once you have set the context and understood where the team is starting from there are a number of approaches to consider. These are the ones I have used and would use. The approaches you need to get started need to shift over time into sustainable behaviours that create an adaptable and flexible culture. People need a reason to change – and a reason to keep on adapting. Not everyone can make this shift – making sure you are recruiting and retaining people with a growth mindset is an important part of the long term strategy.
  37. 37. Networked leadership Once you have the core skills which we discussed in the last section then you need to stretch your networked leadership muscles • Changing minds not telling people what to doInfluence • Making sure all the voices are heardAdvocacy • Creating an environment where different people with different skills can work together Facilitation • Being present and part of the change that is happeningParticipation
  38. 38. Set your intent
  39. 39. What do you think? Is your organisation ready for you to be a networked leader? Do you think it would work? How would this change the services you are currently running? Where will you start? Is your organisation ready for this?
  40. 40. Thank you @curiousc c/

Editor's Notes

  • Key learning points:
    - Epoch shift takes place over approach 50 years – we are in the middle of it
    - Much of what is happening internally and externally is as a result of these bigger changes
    By understanding this wider context we can better understand the differences between old and new ways of working and be more relevant to the ‘new’ world

    NB Other epoch views / definitions are out there (for example dream age / information age etc etc – however this one is dominant and well established – see references
  • Learning points:

    Xerox – smart phone: rise of the networked individual + networked communication
    Borders – amazon: shift to platforms and disintermediation
    RBS – Atom: shift from managing your money to helping you make better data drive decisions
    Broadsheets to Facebook: end of deference, rise of user led comms and content (NB useful to reflect on ‘fake news’ here)
    Oxfam to ebay: Rise of the sharing economy and collaborative consumption is as much about changes to how we consume and manage our assets as it is about sustainability
  • Learning points:

    - The pattern of our working lives has shifted
    - Managing a multi-generational workforce or team means you need to understand their different perspectives
    - There are good and bad sides to the gig economy; freedom and autonomy for the highly skilled vis uncertainty and risk for the less skilled
    - As an individual your best ‘insurance’ is to stay relevant through a much more turbulent and diverse career than the old school ‘job for life’; what is your life long learning plan?
  • Learning points

    Reflect on what it takes to manage teams that may have a wider range of motivation
    - Think about some of the wider changes that are driven from a shift away from visible consumption as a major growth driver
  • Learning points
    Jobs have always developed and changed but the pace of this is increasing – hence earlier point about life long learning
    Automation is driving this increase in the pace of change
    Understanding what automation / AI can and cant do is important for you as an individual and for your clients

  • Learning points

    - Data is a central theme of the network society but we shouldn’t forget that a lot of that data devices from individuals
    - Making data central to your thinking is inherent to having a digital mindset
    - Think about this in the context of gamification – is it ethical?
  • Learning points

    - While fake news is the visible sign of the underlying theme here is a change in the way we make decisions; people don’t want to be passively ‘done to’ anymore and this is wrapped up with the generational shifts we discussed in the first theme
    - This is about how we make decisions and can be seen in changes inside organisations and in changes in the relationships with our customers and clients (bcorp) as well as in the political sphere
  • Learning points

    - This model is a foundation for the whole session so important that each element is understood
    - There are separate materials describing the model in more detail