1. 1234 Medical Center Dr. Anywhere, NC 28394 www.abcregional.com
August 31, 2014
Hospital Administrator
ABC Regional Hospital
1234 Medical Center Dr.
Anywhere, NC 28394
Dear Sir,
Please find below my proposal for improving employee motivation and moral to increase patient
safety and quality of care.
Summary: Employee motivation and morale has a profound effect on any organizations
productivity and quality of work. In the healthcare industry, low productivity and work quality
leads to poor patient satisfaction, an increase in adverse patient safety events, costly litigation,
increased malpractice insurance premiums, and lost revenue due to decreased patient enrollment.
ABC Regional is no exception. After several recent adverse patient safety events, and the less
than perfect results from the recent Joint Commission survey, it is apparent that there are some
issues with the quality of care in the hospital. Recent employee surveys, and town hall meetings,
have brought to light that low employee motivation and morale may be a major contributing
factor. There is a need to address this issue now to improve our quality of care and enhance the
future of our organization.
Introduction
Purpose: The implementation of programs to improve employee motivation and moral will lead
to better quality care and higher patient safety and satisfaction. Increased patient safety and
satisfaction will have positive financial gains for the hospital through higher revenue from
increased patient enrollment, and less money spent on litigation and malpractice insurance. This
project will demonstrate that instituting programs to improve employee motivation and morale
will save the hospital money, improve our image within the community, and ultimately lead to
higher revenue.
Scope: Various methods will be used to conduct the research necessary for this report. These
methods will include:
 The use of articles queried from the University of Maryland University College’s
(UMUC) online library, as well as other online sources;
 Interviews with healthcare and administrative personnel at ABC Regional Hospital;
 Surveys of healthcare and administrative personnel at ABC Regional Hospital.
I plan to spend two to three hours per day for a two week period from September 1 to September
14, 2014 conducting the research and finalizing the report. The survey will be conducted via
email through the hospital distribution list and will take approximately fifteen to twenty minutes
to complete. Personnel will be able to complete the survey at their convenience until the

2. 1234 Medical Center Dr. Anywhere, NC 28394 www.abcregional.com
September 10, 2014 deadline. Survey questions will address current job satisfaction and will
give personnel the opportunity to rate and give feedback on proposed programs. The results of
the survey questions will be summarized in the report. Eight interviews will be conducted to
include two providers, two nurses, two medical support staff, and two administrative staff.
Interviews will be conducted both face to face, and through email. Each interview will take
twenty to thirty minutes to complete. Face to face interviews will be scheduled at times that will
least impact patient care. Department supervisors will be notified in advance with the name of
the employee participating in the interview and the date and time the interview will be
conducted. Email interview questions will be used for staff that is unable to set aside time for
face to face interviews due to high work volumes, these questions can be completed at their
convenience prior to the September 10, 2014 deadline.
Discussion
Outline/Methodology:
 Online and library research conducted to collect information on:
o Impact of low employee motivation and morale on healthcare;
o Possible methods to improve employee motivation and morale;
o Advantages and disadvantages of each method for employees, employer, and
patients;
o Basic requirements and resources needed for each program;
o Technical considerations;
o Cost-benefit analysis;
o Impacts any of these methods have had on other healthcare organizations;
o Disadvantages of not instituting programs to improve motivation and morale.
 Survey
o Current job satisfaction;
o Compassion fatigue;
o Rate possible programs and provide feedback.
 Interview
o Two providers;
o Two nurses;
o Two medical support staff;
o Two administrative staff
 Review and analyze all literature, surveys, and interviews
 Write analytical report based on research
Conclusion and Recommendations:
My report will evaluate various possible methods and programs to improve employee motivation
and morale. I will use the research to determine which programs will be the most beneficial
based on a cost-benefit analysis and give recommendations along with a strategic
implementation plan.

3. 1234 Medical Center Dr. Anywhere, NC 28394 www.abcregional.com
Timetable:
Prepare research proposal August 31, 2014
Complete online research September 7, 2014
Complete surveys September 10, 2014
Complete interviews September 10, 2014
Complete analysis September 12, 2014
Complete final report September 14, 2014
I will be glad to answer any questions or provide further clarification of any of the details for this
project.
Thank you for your consideration.
Sincerely,
Steve Gubenia
Encl: Reference List
8/25/2014 8/30/2014 9/4/2014 9/9/2014 9/14/2014 9/19/2014
Prepare research proposal
Complete online research
Complete surveys
Complete interviews
Complete analysis
Complete final report

4. 1234 Medical Center Dr. Anywhere, NC 28394 www.abcregional.com
References
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5. 1234 Medical Center Dr. Anywhere, NC 28394 www.abcregional.com
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