Yanice Carter completed a summer internship at Verizon where she gained valuable experience. She achieved her objectives of learning about Verizon's BSG organization, focusing on specific products, and managing various initiatives. Carter spent time in different departments to establish a solid knowledge base. She co-managed content development for ELINE products and participated in related meetings and calls. Carter also authored key documents, completed training, and supported other programs. Through this internship, Carter acquired skills in software, business processes, and enhanced her ability to work in a team environment.

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Summer Intern Experience
Yanice Carter
BSG Marketing Operations
Summer of 2006

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Contents
• Assignment Objectives
• Results/Achievements
• Other initiatives
• Skills and Tools Acquired
• Conclusion: What I Gained from Verizon
• Appendix

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Objectives
1. Establish solid knowledge
base of BSG organization
from product development
through sale and
implementation
2. Product Focus
– Content Development
– Project Management
3. Initiative Focus
– Content
– Project Management
4. Training and education
– On Line Courses

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Results/Achievements
Objective 1: Establish solid knowledge base of BSG Organization
Results
• Spent time with each of the following BSG Organizations
– Implementation – Jim Schott
• Familiarize with back-office responsibilities
• Product MAC-D Activity
– Outside Sales – John Cirincione/David Santos
• Customer research via web( Refer to document 1.1 in appendix)
• Assisted with Leads (Refer to document 1.2 in appendix)
• Premise visit
– Offer Management – Tina Dempsey Jones
• Reviewed BSG Promotional Offer Matrix for 2006
– PLM – Linda Johnson
• Attended a conference call with Linda Johnson and Jennifer Walters to learn about channel
assignment and churning
• Reviewed 2006-2010 Forecasting Report
– Marketing Services – Walter Abernathy, Bob Nasca, Bob Readinger
• Spoke with each manager about their roles in BSG
– Pricing Implementation
– Revenue Assurance
– Service Delivery

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Knowledge Gained
• Learned about the BSG Portfolio of Products
and Services
• The successful operation of BSG depends on
successful performance of all products within the
BSG portfolio
• Effective communication between each group is
vital
• Different procedures for problem solving in BSG.
• Optimal Customer Experience

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Results/Achievements
Objective 2: Product Focus
Results
• Co-Managed the development of process-specific content for
ELINE
• A point to point service provides customers with an alternative
to buying a private network solution
• Ethernet Private Line Long Distance (EPL LD)
• Ethernet Private Line non-LD (EPL Local)
• Ethernet Private Line Metro (EPLM)
• Ethernet Virtual Private Line (EVPL)
• Assisted in the revision of EPL- LD and EPL Non-LD
Methods and Procedures (Refer to Doc 2.1 in
Appendix)
• Participated in all calls and meetings pertaining to
ELINE

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Knowledge Gained
• Gained a better
understanding of the
Methods and
Procedures
• Gained knowledge
about the Products
– Contract Management
– Ethernet Availability
– Customer Focus

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Results/Achievements
Objective 3: Initiative Focus
• Authored key documents (processes,
informational pieces)
• Special Construction document for Friday Flash
(Refer to Doc 3.1 in appendix)
– A newsletter published on BSG Direct
– Provides the BSG Sales Force with all the product and
process updates
• Special Construction for VzB Products
– Flowchart (Refer to 3.2 in appendix)

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Knowledge Gained
• Learned about the LEC Special
Construction Process
– Under what circumstances Verizon covers
cost
• Reviewed the Methods and Procedures for
Special Construction
– When it is required
– How the cost is determined
– What is needed to process a contract in a
timely manner

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Results/Achievements
Objective 4: Training & Education
• New Hire Training
– New Employee Orientation
– Manager Code of Conduct Training
• Product/Technology Training
– Process Analysis and Documentation
– Basics of Internet and Internet Protocols
– VPN Overview and Classification
– Introduction to Product Management
– Introduction to Telecommunications and Switching

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Knowledge Gained
• Gained understanding of
Telecommunication acronyms
• Gained knowledge of Product and Project
Management
• Managing time in a effective manner
• Learned the Symbols on Process
Flowcharts
• Learned the Code of conduct for Verizon

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Other Initiatives
• Executive Panel Committee
• Executive Ambassador
• Coordinator
• College Intern Program Administration Support
• Assisted Sandra Magwood
• Networking
• Broad exposure to other parts of Verizon
– Anthony A. Lewis- President Verizon Washington D.C.
– Terri Dean- Sr. Vice President- Global Comm, Verizon
Business
– Jerri DeVard- Sr. Vice President Brand Mgmt & Mktng
Comm
– Joan A. Simpson- Vice President of Finance Operations-
Verizon Communications
– Tammie Cottom- Vice President- Retail Markets Operations
& Technology, Verizon Communications
• Shadowed Verizon Employees
– Prentice Parrish- Sr. Staff CSLT-MKTG COMM&BRD
• Assisted in 2006 Verizon Congressional Black Caucus Week
– Participated in calls and pertaining to Verizon CBC Event

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Skills and Tools Acquired
• Software
• Visio
• Excel
• Word
• PowerPoint
• Enhanced Business Communication Skills
• Lotus Notes Collaboration Tool - Led Sametime
Meeting
• Business Processes
• Day-to-day
• Enhanced ability to work in team environment

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Conclusion: What I Gained from Verizon
 Acquired new skills
 Grew professionally and personally
 Established relationships
 Achieved results
 Increase knowledge of the Telecommunications
industry
 Increased knowledge in the area of process and
project management
 Interest in future employment (internship/full-time)

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Sandra Magwood
Dan Arcuri
Madelyn Hawkes
Mary G. Bruzzese
The BSG Service Delivery Team
Verizon Communications
Special Thanks

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Appendix
Document 1.1………Web Research
Document 1.2………Leads (Express Web)
Document 2.1………ELINE Document
Document 3.1………BSG Direct
Document 3.2….......Special Construction
Document 4.1.………CBC Document