Mail forwarders main players market analysis.

1. Mail Forwarders Market Analysis
March 2015
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2. Mail Forwarding
Registration on the mail forwarder’s website
Choosing goods from different online stores
website catalog
Ordering goods from different shops to the
mail forwarder’s warehouse address
Parcels arriving to the mail forwarder’s warehouse
Forwarding the consolidated parcel to Russia
Mail Forwarding service includes forwarding parcels from the sender to
the receiver using a supplementary transitional address.
Mail forwarder consolidating the parcels
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3. Advantages of mail forwarding
Using mail forwarding service is less
expensive than ordering goods directly
from an online store
Some ebay.ru sellers and online stores
don’t ship outside US
Mail forwarding service usually includes
creating supporting documents for the
parcel
Mail forwarders usually provide insurance
for parcel loss or damage
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4. Mail Forwarders
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5. Description
Warehouse Oregon
Express delivery USPS
Payment methods Credit cards, bank transfer, Google
Wallet*
Stores More than 10
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*Commission fee is charged for every payment method (3.2% of sales price or $15 fixed fee)

6. Customer feedback
Got it in a month, even no problems
with EMS! Packaged very carrefully.
Additional package was removed. Got a
postcard and complimentary sweets.
Thanks Banderolka for the parcel
delivered and the complimentary
sweets!The parcel was packaged
well, reached me with no damage.
…the parcel was a little damaged, but
Banderolka’s package prevented the
contents from being damaged.
The only disadvantage, in my opinion, is
not including the payment system’s
commission in the final price indicated
on the website.Banderolka continues to provide high
quality service, despite clients quantity
growth.
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7. Services
Service
Forwarding x
Consolidation x
Special request (taking photo of goods, additional
package, size check etc.)
x
Assisted purchase (assistance in shopping process)
Storage x
Insurance x
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8. Rates
Service Rate*
Forwarding $3-8 (price of packaging
materials)
Consolidation Free
Special request Depends on the request
Storage 30 days free, then $10/month
Insurance $3-100
*The rates are valid for testing period only
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9. Strengths and
Weaknesses
Strengths Weaknesses
•Warehouse in a tax-free state
•User-friendly interface
•Efficient customer support
•High quality packaging
•Using only USPS for express-delivery
means parcel delivery in Russia
through EMS only, which has very bad
reputation due to delivery delays,high
parcel loss rate, careless parcel
handling and inefficient delivery service
and customer support
• The rates may change after testing
period is over
• Banderolka doesn’t accept payment
through PayPal system
• Commision fee is charged for every
payment method.
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10. Description
Warehouse California, Oregon, Nevada, Hong Kong
Express delivery USPS,Airmail, FedEx,TNT, DHL
Payment methods Credit cards, PayPal, bank transfer
Stores All large online stores
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11. Customer feedback
Very fast
Thanks a
lot
Everything
repacked properly
and very carefully
The package with
wrong address
successfully returned!
Very professional
and polite work
Failed to consolidate
packages properly
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12. Services
Service
Forwarding x
Consolidation x
Special request (taking photo of goods, additional
package, size check etc.)
x
Assisted purchase (assistance in shopping process) x
Storage x
Insurance
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13. Rates
Service plan Individual package Virtual mailbox
Setup fee $0 $0
Monthly fee $0 $10/month or $50/year
Processing fee per package $8.50 $2.50
Fast mail out – magazine or
letter
$1 $1
Consolidation savings NO YES
Consolidation fee N/A $2 per package
Free Storage 90 days 90 days
Assisted purchase– $8.50 for 10 unique items of the purchase
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14. Strengths
and weaknesses
Strengths Weaknesses
• Warehouses in Hong Kong and tax-free
Oregon
• Flexible rates
• Large choice of express delivery
companies
• Relatively high rates
• No insurance service.
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15. Description
Warehouse Pennsylvania
Express delivery USPS, ShopFans Express
Payment methods Credit cards, PayPal, bank transfer
Stores All large online stores
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16. Customer feedback
Everything is OK! Got the parcel!
Packaged well! Got it in 6 days after the
payment!
The parcel was sent on 13th, today is
16th, and I’ve just had a call from the
delivery man who said that the parcel
was waiting for me. It was delivered in
two hours. Packaged very well, the
service is very efficient. I was delighted
by the speed of delivery.
It would be very good if the delivery men
called at least one hour before coming. No
other disadvantages.
A little disappointed with no information
about the parcel location after its customs
clearance. Everything else is OK.
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17. Services
Service
Forwarding x
Consolidation x
Special request (taking photo of goods, additional
package, size check etc.)
x
Assisted purchase (assistance in shopping process)
Storage x
Insurance x
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18. Rates
Service Rate
Processing a package less than 3lb (1.3 kg) $3
Processing a package more than 3lb (1.3 kg) $5
Consolidation $0
Additional package $3
Photo of goods $2-5
Insurance
$3 for every $100 of the
package value
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19. Strengths
and weaknesses
Strengths Weaknesses
• No sales tax for garments and shoes in
Pennsylvania
• Simple rates
• Fast delivery due to own
ShopFanExpress delivery service
• Efficient customer support
•The service fees become relatively high
when many parcels are consolidated
•The clients fill in the supporting
documents by themselves
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20. Description
Warehouse New Jersey
Express delivery Polar Express, DHL, Fedex, USPS
Payment methods Credit cards, Western Union,
MoneyGram, bank transfer
Stores All large online stores
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21. Customer feedback
Got the parcel. Everything is OK.
Packaged very well.
Failed to get one of the purchases
that was supposed to be included in
the parcel. Don’t know whose fault it
is.
Good rate, the parcel reached the
destination with no problem. Got
the responses to the emails rather
quickly.
Sometimes I don’t get the tracking
status change notifications.Tracking is
not useful, it has only the “Parcel
number” data now.
Didn’t get the parcel for 1.5 month.
The customer service wouldn’t
respond, the tracking doesn’t work.
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22. Services
Service
Forwarding x
Consolidation x
Special request (taking photo of goods, additional
package, size check etc.)
Assisted purchase (assistance in shopping process)
Storage x
Insurance x
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23. Rates
Service Rate
Parcel processing $1
Consolidation $0
Storage
30 days free, then
$5/purchase/month
Packaged parcel storage with “waiting for delivery”
status.
7 days free, then $10/month
Photo of goods $1
Additional package $2
Insurance $0-100
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24. Strengths
and weaknesses
Strengths Weaknesses
• Low rates
• Large choice of express delivery
companies
• Delivery delays
• Parcel tracking on the website doesn’t
provide information on time.
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25. Description
Warehouse Pennsylvania
Express delivery USPS, Meest
Payment methods Credit cards, Webmoney, RBC Money
Stores All large online stores except
Abercrombie, Holister, Victoria’s Secret,
Overstock, Sears, Kmart, JCPenny
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26. Customer feedback
Very short period of delivery,
notwithstanding Russian Post
delays.
Got the parcel today. Waited for it rather
long due to Post workload.The parcel
had been dropped several times, and its
one side was badly damaged.The
contents itself were not damaged due to
additional package.
Was delighted with the service and
customer support work.
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27. Services
• «Full support» service. Pochtoy.com
orders goods to its US address, gets the
parcels, consolidates them and ships the
consolidated parcel to Russia.
• «Virtual address» service. The
customers order goods by themselves
from online stores to Pochtoy.com
mailing address.The company gets the
orders, consolidates them and forwards
the consolidated parcel.
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28. Rates
Full support
Service Rate
Parcel processing $1
Consolidation Free
Package removal Free
Virtual address
Order value Commission
from $1 to $100 $10
from $101 to $500 10%
from $501 to $1000 8%
Additional services
Multi-layer film $4
Envelope $2
Photo $3
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29. Strengths
and weaknesses
Strengths Weaknesses
• Simple rates
• No tax for garments and shoes
• Assisted purchase service available
• Frequent special discounts
• Payment throughWebmoney system
is available
• No possibility to order goods from
Abercrombie, Holister,Victoria Secrets,
Overstock, Sears, Kmart, JCPenny.
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30. Comparative delivery
rates table
Company Fee*
Banderolka $84.3
Shipito $76.72
ShopFans $65.9**
Polar Express $86.56
Pochtoy.com $70.15
*Delivery of one $200 parcel by USPS Express to Moscow
**The fee becomes relatively high when shipping several parcels
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31. CONTACT INFORMATION
YanaAvakyan
Mob.: +7(916) 2708884
E-mail: yana.avakyan@gmail.com
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