1. +52° 19' 10.19", +4° 45' 22.40"
10:30 uur, 11 augustus 2003

2. 2 maart 2011
Universiteit Utrecht

3. The Innovatieplatform

5. Lessons for innovators

6. Tip 1: Negotiate
at the gate

7. Tip 2:
Law of Haste
No
You Hurry
Hurry
Them
you strike a you let them
Hurry
deal fast dance
No they let you nothing much
Hurry dance happens

8. Tip 3: Less is more

9. How to be an innovator?

11. Train yourself in change
• learn: language, instrument, sport
• www.lifehacker.com
• use open source, a Mac
• train your brain: www.mybraintrainer.com
• be curious: try strange stuff, religions, products
• build a network with other innovators
• (or choose a different study, please)

12. Charles Leadbeater (www.charlesleadbeater.net)

14. Reading suggestions
• Knoope - Creatiespiraal
• Covey - 7 habits of highly effective people
• Allen - Getting Things Done
• Utterback - Dynamics of innovation
• Christensen - The Innovators Dilemma
• Diamond - Gun, germs & steel & Collapse
• Michael Lewis - Money Ball
• Johnson - Where good ideas come from
• Zuckerman - The greatest trade ever

15. "Stay hungry,
stay foolish!"
Enjoy your coffee...
www.nauta.org
Twitter @fnauta

16. Innovating Bureaucracy
Universiteit Utrecht
Utrecht, 2 maart 2011

17. Stereotypes
• Good ideas come in a flash of insight
• Good ideas come from R&D-labs
• Government is wasteful
• Business is creative and efficiënt

18. SKIN
• Police departments mobile
communication
• Competing W7
• 240 €Mln wasted
• No bonus for the director

19. Business
• Former leading B2B supplier worldwide
• New CEO
• Plans to sell off most, Unions beg alternative
• Units compete with outsourcing partners
• $ 400 million savings in 4 years, invested in
innovation
• Back in the lead

21. On a mission:
Create public organizations
that out-innovate business

22. Innovating Bureaucracy
Universiteit Utrecht
Utrecht, 2 maart 2011

23. 1. About bureaucracy
2. About innovation
3. Innovating bureaucracies

24. 1
About bureaucracy

25. Political assistant
City Department
Cinema
Ministry
ORIGIN
Think Tank
PM Office
 Apple Shell
University Provinces Police

26. Innovative
 Apple
Think Tank Politics
City Department
Shell
Cinema
University
Informal Bureaucratic
PM Office
Ministry
Politics
Police
ORIGIN Provinces
Inert

27. Bureaucracy
• Hierachy ➡Slows ideas down
• Rules ➡Inertia
• Specialisation ➡Stove pipes
• Standardization ➡Boredom
• Distribution ➡Politics
• Control ➡Risk aversion reward
➡ Not build for innovation

28. 2
Innovation

29. 1876 Menlo Park

30. 1940's Science

31. Public sector innovation
• Low volume research
• Literature emphasizes differences public
versus private
• No cross overs between policy sciences and
innovation science
• 99,9% of all innovation literature on business

32. 3
Innovating bureaucracies

33. Puzzle mostly solved
• Bureaucracies are great for:
- Scale
- Security
- Efficiency
➡ Not build for innovation
• But: We have learned how to make them
innovative in past century

34. Gamechanger
Unit Group Division Board
<10k€ <25k€ <100k€ >100k€

35. Creative competition
• Three competing teams to create creative
competition
• Multi-disciplinary teams to overcome stove-
pipes
• Pitch to board
• Selection inside company

36. Ingredients solution
• Make innovation part of the system
• Innovators license to innovate
• Management committed
• Openness

37. Monday desk

38. Monday desk

39. Ingredients solution
• Make innovation part of the system
• Innovators license to innovate
• Management committed
• Openness

40. Interaction Governance
Mission &
Colleagues
Ideas vision
Clients Selection
Citizens criteria
Scaling & Selection
diffusion Innovation
Partners Budget
process
Knowledge Review
Execution Development
Govern- Openness
ments

41. Our goal
• Create innovation taxonomy
• Testing this model in action
• Develop into handbook public sector
innovation
• Create public bureaucracies that out-innovate
commercial bureaucracies

42. Where you can join
• Help with the Innovation Taxonomy project
• Join our research through thesis
• Find a good internship in a public organization
• Work as student assistant

43. Let's change stereotypes
Stay in touch:
- LinkedIn group Public Sector Innovation
- Twitter @fnauta
- Book out end 2011

44. Thank you
www.nauta.org
www.lectoraatinnovatie.nl
twitter: @fnauta