2.  Location
 Employees
› Vice President
› Manager of Veteran Affairs & Enrollment
Management
› Staff Associate
› Staff Assistant
› Graduate Assistants

3.  ½ day spent observing the office
 Formal interview with Manager of
Veteran’s Affairs and Enrollment
Management
 Discussions with colleagues
 Discussions with students waiting to be
seen

4.  Location
 Chain of command

5.  Employee empowerment
 Student success

6.  Chain of Commands
 Alliance between university and
community colleges

7.  Accepted students day
 Orientation
 GRADUATION!!!!!!!
 Veteran’s Stole Ceremony

8.  The hierarchy of the department
 Charge from the President
 How they outreach

9.  New location of the Enrollment
Management Office
 Separate location of the Veteran’s
Affairs Office