Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams.

1. http://www.wemarkindia.com/

2. INTRODUCTION
 We make your business ‘Customer Ready’ assisting
further in your pursuit of adding and retaining loyal
consumers. A business that you cannot monitor by
yourself or a retail chain with hundreds of franchise
ideally requires our expert mystery shopping
services in Delhi, India.
 As a top audit and mystery shopping company, we
also offer our expert services to hotels, multiplexes
and other luxury and entertainment business
avenues. The mystery shoppers we hire are best
talents who are also trained for exact reporting of
their findings ensuring we offer you information that
can positively aid your business decisions.

3. ABOUT WEMARK
WeMark India is head quartered in New Delhi(India).We have
18associateoffices across the world at India, Russia, United
Kingdom, UAE, Thailand, Malaysia, Japan, Indonesia, Srilanka,
Mauritius, Philippines, Singapore and Vietnam and we conduct
audits in every country of the world.
The Company's management consists of people from
prestigious institutions like IIM-Ahmedabad, Calcutta , Lucknow,
Delhi College of Engineering and many more. Our Honoree
Director is from the Prestigious institution IIM-Lucknow. He is
the publisher of many books in the field of Customer
satisfaction, Branding and Market research. He has more than
12 years of teaching Experience in IIM-Lucknow .

4. Mystery Shopping provides an insight into what happens
when prospective buyers are in contact with your sales
and customer service teams.
Our areas of operation touch various domains of
Hospitality Industry, and also extend to Sales and
Marketing Audits and Training Initiatives for our clients.
We have specifically-designed matrices, solutions, and
training programs to address every domain in all the
industries. WeMark uses customised methodologies to
assess how customers experience various products and
services.

5. TYPICAL AREAS THAT WE COVER IN
MYSTERY SHOPPING
Compliance Evaluation: WeMark is One
of the leading Mystery Shopping
Company in the World, Compliance
Evaluation is the area that covered by
Mystery shopping.

6. CUSTOMER EXPERIENCE SELF ASSESSMENT
The Customer Experience Self
Assessment tool is a highly effective
way to get you thinking about where
you are on your customer experience
journey.

7. CUSTOMER GUEST SERVICE EVALUATION
The perception of customer service is commonly
correlated as an activity, performance
measurement, or a philosophy. Customer guest
Service Evaluation is also a part of wemark india
mystery shopping.

8. SECURITY PROCESS
Security Process is also a Part of
wemark mystery shopping,that
Provided a reliable service.

9. SALES AND PRODUCT PROMOTION
Sales promotion is needed to attract new
customers, to hold present customers, to
counteract competition, and to take advantage of
opportunities that are revealed by market
research.

10. COMPETITIVE BENCHMARKING
Benchmarking is the process of comparing
one's business processes and performance
metrics to industry bests or best practices
from other companies.