The document outlines the objectives and responsibilities of the IT Service Desk team. The team acts as a single point of contact for users needing assistance, providing first line support and resolving incidents. Issues that cannot be addressed are escalated following agreed timescales. The team also handles service requests, ensures user satisfaction, and can be contacted by telephone, email, BBM, or in person. Contact information is provided for the service desk manager to report any unsatisfactory experiences.

1. IT SERVICE DESK
IT DIVISION

2. IT SERVICE DESK TEAM MEMBER

3. OBJECTIVES & RESPONSIBILITIES
• Single point of contact (SPOC) for end users who need assistance/help.
• Providing first line investigation and diagnosis.
• Resolving those incidents/service requests that do not need escalating
across IT.
• Escalating incidents/service requests that the service desk cannot resolve
within agreed timescales.
• Resolving service interruptions rapidly.
• Raising service requests.
• Ensuring user satisfaction in every step of problem resolution.
• Etc…

4. WE’LL HELP YOU
Service Request by:
• Email / Hotline
• Ticket
• Phone
• BBM
• Gtalk
• Etc…

5. HOW TO CONTACT US
it_hotline@transvision.co.id
it_svcdesk@transvision.co.id
0811 1669 165
021 8298 800 Ext. 140
BBM: 2353D170
You can contact the IT Service Desk by telephone, email, or in person:

6. CONTACT ME
If you are not satisfied or have unpleasant experience with us, please let me know:
My Name : Wahyu Primadi
Email : Wahyu.Primadi@transvision.co.id
Alternate Email : wprimadi@gmail.com (Hangouts ID)
Mobile Phone : 089 636 888887 (WhatsApp)
BBM : 74EEDE90