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© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Jasper Bouwsma
Founder & CEO
Vujàdé Ltd.
Köln, Deutschland 2013.09.18
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
BUSINESS MODEL GENERATION
A common language to develop and discuss business models
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
IN COLLABORATION WITH
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
3
Vu-jà-dé
Vujàdé is the opposite of deja vu and gives the impression that something
has not yet taken place, or has never been there.
Vujàdé is the opposite of deja vu and gives the impression that something
has not yet taken place, or has never been there.
In other words, Vujàdé stands for innovation.
Photo by: VujĂ dĂ© Ltd – Jasper Bouwsma
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
4
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
1. CORPORATE CONSULTING
2. START-UP SUPPORT
3. INCUBATION
À PROPOS
PARTNER
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
VujĂ dĂ© unterstĂŒtzt Entrepreneure, Start-ups und etablierte Unternehmen
bei der erfolgreiche Weiterentwicklung und Vermarktung deren Innovationen.
Durch die Kombination von diversen Start-up und Firmenerfahrungen bringt
Jasper einmalige Einsichten in Innovationsstrategie, den typischen Fehltritten
und die Erfolgsfaktoren mit.
Jasper, geboren und aufgewachsen in Holland, studierte International Business
an der UniversitÀt Maastricht (NL) und an der UniversitÀt Fribourg (CH).
ZusÀtzlich belegte er Kurse in Innovationsstrategie und Management am MIT
Sloan in Boston (USA) und am Stanford Research Institute in Menlo Park (USA).
Bis 2008 arbeitete er fĂŒr den Schweizer Telekommunikationsanbieter Swisscom,
wo er die InkubationsaktivitĂ€ten als “Head of Incubation” initiierte und fĂŒhrte.
Im Herbst 2008 hat er die VujĂ dĂ© Ltd. gegrĂŒndet.
Jasper lebt mit seiner Frau, zwei Töchtern und einem Sohn in der NÀhe von Bern.
Jasper Bouwsma
Founder & CEO Vujàdé Ltd.
Photo by: VujĂ dĂ© Ltd – Jasper Bouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
TOPIC
OUR
FOR THE NEXT 2 HRS
© VujĂ dĂ© Ltd. – Supporting Forward Thinking Slide |Slide |© VujĂ dĂ© Ltd. – Supporting Forward Thinking 8
Business Modeling
© VujĂ dĂ© Ltd. – Supporting Forward Thinking Slide |Slide |© VujĂ dĂ© Ltd. – Supporting Forward Thinking 9
Business Modeling
© VujĂ dĂ© Ltd. – Supporting Forward Thinking Slide |Slide | 10
Alexander Osterwalder
A Swiss Business Book author.
© VujĂ dĂ© Ltd. – Supporting Forward Thinking Slide |Slide |© VujĂ dĂ© Ltd. – Supporting Forward Thinking 11
Insert Photo of book with Jasper’s Name.
Co-Created by
470 practitioners from 45 countries.
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
AGENDA
REFLEXION
A NEW GENERATION
THE BUSINESS MODEL GENERATION
LET’S GET TO WORK:
5 CASES 5 GROUPS
I II III
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
BUT BEFORE WE
START
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
EXPECTATIONS
YOUR
WHAT ARE
?!
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
AGENDA
REFLEXION
A NEW GENERATION
THE BUSINESS MODEL GENERATION
LET’S GET TO WORK:
5 CASES 5 GROUPS
I II III
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
AGENDA
II III1 2 3
BUSINESS MODEL
GENERATION
I
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
AGENDA
II III1 2 3
BUSINESS MODEL
GENERATION
I
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
1
QUESTION
HOW MUCH DOES
1KG COFFEE COST
?
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
CHF6.95
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
CHF95.-
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
WHY HAS
NESPRESSO BEEN
SO SUCCESSFUL?
?
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
NESPRESSO
CHANGED THE
BUSINESS MODEL
FOR COFFEE
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
RESULT 2011
USD3.2B
(BY A SINGLE PRODUCT
)
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
BUZZ
GROUP
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
DISCUSS & DESCRIBE
WHAT YOU THINK
NESPRESSO’S
BUSINESS MODEL
IS.
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
2’
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
BUZZZZZZZ
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
PLEASE
EXCUSE
MYFRENCH
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
BUT THAT IS
BLAH
BOARD ROOM
BLAH BLAH
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
BULL
SHITBINGO
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Business Model Canvas:
Creating a common language
for business modeling.
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
AGENDA
II III1 2 3
BUSINESS MODEL
GENERATION
I
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
KEY PARTNERS CUSTOMER
SEGMENTS
VALUE
PROPOSITIONS
CUSTOMER
RELATIONSHIP
CHANNELS
KEY ACTIVITIES
KEY RESOURCES
COST STRUCTURE REVENUE STREAMS
THE BUSINESS MODEL CANVAS
Alexander Osterwalder
www.businessmodelgeneration.com
KEY PARTNERS CUSTOMER
SEGMENTS
VALUE
PROPOSITIONS
CUSTOMER
RELATIONSHIP
CHANNELS
KEY ACTIVITIES
KEY RESOURCES
COST STRUCTURE REVENUE STREAMS
THE BUSINESS MODEL CANVAS
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
KEY PARTNERS CUSTOMER
SEGMENTS
VALUE
PROPOSITIONS
CUSTOMER
RELATIONSHIP
CHANNELS
KEY ACTIVITIES
KEY RESOURCES
COST STRUCTURE REVENUE STREAMS
THE BUSINESS MODEL CANVAS
Alexander Osterwalder
www.businessmodelgeneration.com
KEY PARTNERS CUSTOMER
SEGMENTS
VALUE
PROPOSITIONS
CUSTOMER
RELATIONSHIP
CHANNELS
KEY ACTIVITIES
KEY RESOURCES
COST STRUCTURE REVENUE STREAMS
THE BUSINESS MODEL CANVAS
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
KEY PARTNERS CUSTOMER
SEGMENTS
VALUE
PROPOSITIONS
CUSTOMER
RELATIONSHIP
CHANNELS
KEY ACTIVITIES
KEY RESOURCES
COST STRUCTURE REVENUE STREAMS
THE BUSINESS MODEL CANVAS
Alexander Osterwalder
www.businessmodelgeneration.com
KEY PARTNERS CUSTOMER
SEGMENTS
VALUE
PROPOSITIONS
CUSTOMER
RELATIONSHIP
CHANNELS
KEY ACTIVITIES
KEY RESOURCES
COST STRUCTURE REVENUE STREAMS
THE BUSINESS MODEL CANVAS
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
KEY PARTNERS CUSTOMER
SEGMENTS
VALUE
PROPOSITIONS
CUSTOMER
RELATIONSHIP
CHANNELS
KEY ACTIVITIES
KEY RESOURCES
COST STRUCTURE REVENUE STREAMS
THE BUSINESS MODEL CANVAS
Alexander Osterwalder
www.businessmodelgeneration.com
KEY PARTNERS CUSTOMER
SEGMENTS
VALUE
PROPOSITIONS
CUSTOMER
RELATIONSHIP
CHANNELS
KEY ACTIVITIES
KEY RESOURCES
COST STRUCTURE REVENUE STREAMS
THE BUSINESS MODEL CANVAS
House-
hold
N-Club
Stores
Produc-
tion
Marketing
Machine
Pro-
ducers
Produc-
tion
Distri-
bution
Marketing
Machine Pods
Call
Center
N.com
Brand
Produc-
tion
facilitie
s
Distri-
bution
channel
s
Retail
Patents
IP
(1800+
patents) Business
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
ANECDOTE
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
KEY PARTNERS CUSTOMER
SEGMENTS
VALUE
PROPOSITIONS
CUSTOMER
RELATIONSHIP
CHANNELS
KEY ACTIVITIES
KEY RESOURCES
COST STRUCTURE REVENUE STREAMS
THE BUSINESS MODEL CANVAS
Alexander Osterwalder
www.businessmodelgeneration.com
KEY PARTNERS CUSTOMER
SEGMENTS
VALUE
PROPOSITIONS
CUSTOMER
RELATIONSHIP
KEY ACTIVITIES
COST STRUCTURE REVENUE STREAMS
THE BUSINESS MODEL CANVAS
CHANNELSKEY RESOURCES
House-
hold
N-Club
Stores
Produc-
tion
Marketing
Machine
Pro-
ducers
Produc-
tion
Distri-
bution
Marketing
Machine Pods
Call
Center
N.com
Brand
Produc-
tion
facilitie
s
Distri-
bution
channel
s
Retail
Patents
IP
(1800+
patents) Business
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
WHAT IS A
BUSINESS MODEL
?
© VujĂ dĂ© Ltd. – Supporting Forward ThinkingVujĂ dĂ© Ltd. – Supporting Forward Thinking
REVENUE MODEL
≠
BUSINESS MODEL
© VujĂ dĂ© Ltd. – Supporting Forward ThinkingVujĂ dĂ© Ltd. – Supporting Forward Thinking
A BUSINESS MODEL
DESCRIBES THE
RATIONALE OF HOW AN
ORGANIZATION
CREATES, DELIVERS,
AND CAPTURES VALUE
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
KEY PARTNERS CUSTOMER
SEGMENTS
VALUE
PROPOSITIONS
CUSTOMER
RELATIONSHIP
CHANNELS
KEY ACTIVITIES
KEY RESOURCES
COST STRUCTURE REVENUE STREAMS
THE BUSINESS MODEL CANVAS
Alexander Osterwalder
www.businessmodelgeneration.com
KEY PARTNERS CUSTOMER
SEGMENTS
VALUE
PROPOSITIONS
CUSTOMER
RELATIONSHIP
CHANNELS
KEY ACTIVITIES
KEY RESOURCES
COST STRUCTURE REVENUE STREAMS
THE BUSINESS MODEL CANVAS
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
AGENDA
II III1 2 3
BUSINESS MODEL
GENERATION
I
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
5’ EXERCISE
BUSINESS MODEL
THE BUSINESS MODEL CANVAS
Key
Partners
Project Name Iteration Nr
Channels
www.businessmodelgeneration.com
This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License.
To view a copy of this license, visit http://creativecommons.org/licenses/by-sa/3.0/ or send a
letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.
VujĂ dĂ© Ltd. – Consulting I Start-up Support I Incubation
Elfenaustrasse 3 I CH-2502 Biel/Bienne I Switzerland
+41 32 32 32 300 I contact@vujade.com I www.vujade.com
www.slideshare.net/vujade
Key
Activities
Value
Proposition
Customer
Relationship
Customer
Segments
Key
Ressources
Cost
Structure
Revenue
Streams
images by Mathilde
images by Mathilde
community
community
catalogue development
catalogue development
employees
employees
worldwide
coverage
worldwide
coverage
sales & marketing
sales & marketing
platform
platform
pay pal
pay pal
sales & marketing
sales & marketing
photographers
helpdesk
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
VALUE
PROPOSITIONS
KEY ACTIVITIES
KEY RESOURCES
REVENUE STREAMSCOST STRUCTURE
KEY PARTNERS CUSTOMER
SEGMENTS
CUSTOMER
RELATIONSHIP
CHANNELS
Images by Mathilda, with warm thanks to Yves Pigneur
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
VALUE
PROPOSITIONS
KEY ACTIVITIES
KEY RESOURCES
REVENUE STREAMSCOST STRUCTURE
KEY PARTNERS CUSTOMER
SEGMENTS
CUSTOMER
RELATIONSHIP
CHANNELS
Images by Mathilda, with warm thanks to Yves Pigneur
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
BEFORE
WEMOVE
ON
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
WE SHOULD
QUICKLY
FINISH
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
TALKING
ABOUT
COFFEE
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
HAS TAKEN A
WHILE TO BECOME
SUCCESSFUL

NESPRESSO
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
1987
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
© VujĂ dĂ© Ltd. – Supporting Forward ThinkingVujĂ dĂ© Ltd. – Supporting Forward Thinking
THE RIGHT BUSINESS MODEL
CAN BE THE DIFFERENCE
BETWEEN SUCCESS AND
FAILURE FOR EXACTLY THE
SAME TECHNOLOGY OR
PRODUCT
© VujĂ dĂ© Ltd. – Supporting Forward ThinkingVujĂ dĂ© Ltd. – Supporting Forward Thinking
WHY WILL
NESPRESSO EVEN
BE MORE
SUCCESSFUL?
?
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
© VujĂ dĂ© Ltd. – Supporting Forward ThinkingVujĂ dĂ© Ltd. – Supporting Forward Thinking
WE ARE MOVING FROM
PORTFOLIOS OF PRODUCTS
TO
PORTFOLIOS OF
BUSINESS MODELS.
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
AGENDA
REFLEXION
A NEW GENERATION
THE BUSINESS MODEL GENERATION
LET’S GET TO WORK:
5 CASES 5 GROUPS
I II III
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
AGENDA
I III
LET’S GET TO WORK
5 CASES 5 GROUPS
II 1 2 3
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
5GROUPS
5CASES
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
5 GROUPS | 5 CASES
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
5 GROUPS | 5 CASES
A CHALLENGE FOR EACH

© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
5 GROUPS | 5 CASES
A CHALENGE FOR EACH..
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Work on the Frontstage
of the Business Model Canvas
‱  Wertangebote
‱  Kundensegmente
‱  Kundenbeziehungen
‱  KanĂ€le
‱  Einnahmequellen
25 Minuten
Vergangenheit
Zukunft
5 GROUPS | 5 CASES
ENJOY PART 1 (25’)
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Work on the Backstage
of the Business Model Canvas
‱  Wertangebote
‱  SchlĂŒsselpartner
‱  SchlĂŒsselaktivitĂ€ten
‱  SchlĂŒsselressourcen
‱  Kostenstruktur
20 Minutes
Vergangenheit
Zukunft
5 GROUPS | 5 CASES
ENJOY PART 2 (20’)
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
AGENDA
REFLEXION
A NEW GENERATION
THE BUSINESS MODEL GENERATION
LET’S GET TO WORK:
5 CASES 5 GROUPS
I II III
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
AGENDA
I II 1 2 3
PITCH & REFLEXION
III
Photoby:VujĂ dĂ©Ltd–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Share your key-findings:
‱  Bankruptcy or is their a future for your case?
‱  Will it be easy to face the challenge?
‱  Was the canvas useful for the group discussion?
5 GROUPS | 5 CASES
PITCH PER GROUP (2’)
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
WRAP
UPVJD
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
BUSINESS MODEL ENVIRONMENT
The three layers
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
BUSINESS MODEL ENVIRONMENT
A) BUSINESS MODEL LAYER
‱  Build prototypes for your business model
‱  Discuss and select the prototype you are going to
further develop
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
BUSINESS MODEL ENVIRONMENT
B) HYPOTHESES LAYER
‱  Quantify your model with hypotheses
‱  Analyse your enviroment and develop foresights
‱  Build hypotheses for the market, competitors,
customers and challenges
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
BUSINESS MODEL ENVIRONMENT
C) TEST LAYER
‱  GOOTB!!!
‱  Test your hypotheses by asking customers and partners
‱  Iterate your Business Model
‱  Constantly test your models and reiterate
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
BUSINESS MODEL ENVIRONMENT
The stages of an iteractive process
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
FURTHER
METHODS
SOME
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
BUSINESS MODEL ENVIRONMENT
BUSINESS MODEL ENVIRONMENT
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Alexander Osterwalder
www.businessmodelgeneration.com
BUSINESS MODEL ENVIRONMENT
VALUE PROPOSITION CANVAS
CUSTOMER
JOBS
PRODUCTS
& SERVICES
PAIN
RELIEVERS
GAIN
CREATORS
GAINS
PAINS
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
CUSTOMER FOCUS
STRATEGYZER.COM
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
CUSTOMER FOCUS
STRATEGYZER.COM
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
CUSTOMER FOCUS
STRATEGYZER.COM
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
CUSTOMER FOCUS
STRATEGYZER.COM
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
CUSTOMER FOCUS
STRATEGYZER.COM
© VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking
QUESTIONS &
ANSWERS
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Eric Hoffer, (July 25, 1902 – May 21, 1983)
American social writer and philosopher
In times of change
learners inherit the earth;
while the learned find themselves
beautifully equipped to deal with a
world that no longer exists.
“
Photoby:VujĂ dĂ©Ltd.–JasperBouwsma
© VujĂ dĂ© Ltd. – Supporting Forward Thinking
Vujàdé Ltd.
Postal Address
P.O. Box 4
CH-3257 Grossaffoltern
Visiting Address
Elfenaustrasse 3
CH-2502 Biel/Bienne
+41 (0)32 32 32 300
Online
www.vujade.com
contact@vujade.com
VujadeLtd
Photoby:VujĂ dĂ©Ltd–JasperBouwsma

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  • 1. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Jasper Bouwsma Founder & CEO VujĂ dĂ© Ltd. Köln, Deutschland 2013.09.18 Photoby:VujĂ dĂ©Ltd–JasperBouwsma BUSINESS MODEL GENERATION A common language to develop and discuss business models
  • 2. © VujĂ dĂ© Ltd. – Supporting Forward Thinking IN COLLABORATION WITH
  • 3. © VujĂ dĂ© Ltd. – Supporting Forward Thinking 3 Vu-jĂ -dĂ© VujĂ dĂ© is the opposite of deja vu and gives the impression that something has not yet taken place, or has never been there. VujĂ dĂ© is the opposite of deja vu and gives the impression that something has not yet taken place, or has never been there. In other words, VujĂ dĂ© stands for innovation. Photo by: VujĂ dĂ© Ltd – Jasper Bouwsma Photoby:VujĂ dĂ©Ltd–JasperBouwsma
  • 4. © VujĂ dĂ© Ltd. – Supporting Forward Thinking 4 Photoby:VujĂ dĂ©Ltd–JasperBouwsma
  • 5. © VujĂ dĂ© Ltd. – Supporting Forward Thinking 1. CORPORATE CONSULTING 2. START-UP SUPPORT 3. INCUBATION À PROPOS PARTNER Photoby:VujĂ dĂ©Ltd–JasperBouwsma
  • 6. © VujĂ dĂ© Ltd. – Supporting Forward Thinking VujĂ dĂ© unterstĂŒtzt Entrepreneure, Start-ups und etablierte Unternehmen bei der erfolgreiche Weiterentwicklung und Vermarktung deren Innovationen. Durch die Kombination von diversen Start-up und Firmenerfahrungen bringt Jasper einmalige Einsichten in Innovationsstrategie, den typischen Fehltritten und die Erfolgsfaktoren mit. Jasper, geboren und aufgewachsen in Holland, studierte International Business an der UniversitĂ€t Maastricht (NL) und an der UniversitĂ€t Fribourg (CH). ZusĂ€tzlich belegte er Kurse in Innovationsstrategie und Management am MIT Sloan in Boston (USA) und am Stanford Research Institute in Menlo Park (USA). Bis 2008 arbeitete er fĂŒr den Schweizer Telekommunikationsanbieter Swisscom, wo er die InkubationsaktivitĂ€ten als “Head of Incubation” initiierte und fĂŒhrte. Im Herbst 2008 hat er die VujĂ dĂ© Ltd. gegrĂŒndet. Jasper lebt mit seiner Frau, zwei Töchtern und einem Sohn in der NĂ€he von Bern. Jasper Bouwsma Founder & CEO VujĂ dĂ© Ltd. Photo by: VujĂ dĂ© Ltd – Jasper Bouwsma
  • 7. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking TOPIC OUR FOR THE NEXT 2 HRS
  • 8. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Slide |Slide |© VujĂ dĂ© Ltd. – Supporting Forward Thinking 8 Business Modeling
  • 9. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Slide |Slide |© VujĂ dĂ© Ltd. – Supporting Forward Thinking 9 Business Modeling
  • 10. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Slide |Slide | 10 Alexander Osterwalder A Swiss Business Book author.
  • 11. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Slide |Slide |© VujĂ dĂ© Ltd. – Supporting Forward Thinking 11 Insert Photo of book with Jasper’s Name. Co-Created by 470 practitioners from 45 countries.
  • 12. © VujĂ dĂ© Ltd. – Supporting Forward Thinking AGENDA REFLEXION A NEW GENERATION THE BUSINESS MODEL GENERATION LET’S GET TO WORK: 5 CASES 5 GROUPS I II III Photoby:VujĂ dĂ©Ltd–JasperBouwsma
  • 13. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking BUT BEFORE WE START
  • 14. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking EXPECTATIONS YOUR WHAT ARE ?!
  • 15. © VujĂ dĂ© Ltd. – Supporting Forward Thinking AGENDA REFLEXION A NEW GENERATION THE BUSINESS MODEL GENERATION LET’S GET TO WORK: 5 CASES 5 GROUPS I II III Photoby:VujĂ dĂ©Ltd–JasperBouwsma
  • 16. © VujĂ dĂ© Ltd. – Supporting Forward Thinking AGENDA II III1 2 3 BUSINESS MODEL GENERATION I Photoby:VujĂ dĂ©Ltd–JasperBouwsma
  • 17. © VujĂ dĂ© Ltd. – Supporting Forward Thinking AGENDA II III1 2 3 BUSINESS MODEL GENERATION I Photoby:VujĂ dĂ©Ltd–JasperBouwsma
  • 18. © VujĂ dĂ© Ltd. – Supporting Forward Thinking 1 QUESTION HOW MUCH DOES 1KG COFFEE COST ?
  • 19. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com
  • 20. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com CHF6.95
  • 21. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com CHF95.-
  • 22. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com WHY HAS NESPRESSO BEEN SO SUCCESSFUL? ?
  • 23. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com NESPRESSO CHANGED THE BUSINESS MODEL FOR COFFEE
  • 24. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com RESULT 2011 USD3.2B (BY A SINGLE PRODUCT
)
  • 25. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking BUZZ GROUP
  • 26. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking DISCUSS & DESCRIBE WHAT YOU THINK NESPRESSO’S BUSINESS MODEL IS.
  • 27. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking 2’
  • 28. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking BUZZZZZZZ
  • 29. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking PLEASE EXCUSE MYFRENCH
  • 30. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking BUT THAT IS BLAH BOARD ROOM BLAH BLAH
  • 31. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking BULL SHITBINGO
  • 32. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking Business Model Canvas: Creating a common language for business modeling.
  • 33. © VujĂ dĂ© Ltd. – Supporting Forward Thinking AGENDA II III1 2 3 BUSINESS MODEL GENERATION I Photoby:VujĂ dĂ©Ltd–JasperBouwsma
  • 34. © VujĂ dĂ© Ltd. – Supporting Forward Thinking
  • 35. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com
  • 36. © VujĂ dĂ© Ltd. – Supporting Forward Thinking KEY PARTNERS CUSTOMER SEGMENTS VALUE PROPOSITIONS CUSTOMER RELATIONSHIP CHANNELS KEY ACTIVITIES KEY RESOURCES COST STRUCTURE REVENUE STREAMS THE BUSINESS MODEL CANVAS Alexander Osterwalder www.businessmodelgeneration.com KEY PARTNERS CUSTOMER SEGMENTS VALUE PROPOSITIONS CUSTOMER RELATIONSHIP CHANNELS KEY ACTIVITIES KEY RESOURCES COST STRUCTURE REVENUE STREAMS THE BUSINESS MODEL CANVAS
  • 37. © VujĂ dĂ© Ltd. – Supporting Forward Thinking KEY PARTNERS CUSTOMER SEGMENTS VALUE PROPOSITIONS CUSTOMER RELATIONSHIP CHANNELS KEY ACTIVITIES KEY RESOURCES COST STRUCTURE REVENUE STREAMS THE BUSINESS MODEL CANVAS Alexander Osterwalder www.businessmodelgeneration.com KEY PARTNERS CUSTOMER SEGMENTS VALUE PROPOSITIONS CUSTOMER RELATIONSHIP CHANNELS KEY ACTIVITIES KEY RESOURCES COST STRUCTURE REVENUE STREAMS THE BUSINESS MODEL CANVAS
  • 38. © VujĂ dĂ© Ltd. – Supporting Forward Thinking
  • 39. © VujĂ dĂ© Ltd. – Supporting Forward Thinking KEY PARTNERS CUSTOMER SEGMENTS VALUE PROPOSITIONS CUSTOMER RELATIONSHIP CHANNELS KEY ACTIVITIES KEY RESOURCES COST STRUCTURE REVENUE STREAMS THE BUSINESS MODEL CANVAS Alexander Osterwalder www.businessmodelgeneration.com KEY PARTNERS CUSTOMER SEGMENTS VALUE PROPOSITIONS CUSTOMER RELATIONSHIP CHANNELS KEY ACTIVITIES KEY RESOURCES COST STRUCTURE REVENUE STREAMS THE BUSINESS MODEL CANVAS
  • 40. © VujĂ dĂ© Ltd. – Supporting Forward Thinking KEY PARTNERS CUSTOMER SEGMENTS VALUE PROPOSITIONS CUSTOMER RELATIONSHIP CHANNELS KEY ACTIVITIES KEY RESOURCES COST STRUCTURE REVENUE STREAMS THE BUSINESS MODEL CANVAS Alexander Osterwalder www.businessmodelgeneration.com KEY PARTNERS CUSTOMER SEGMENTS VALUE PROPOSITIONS CUSTOMER RELATIONSHIP CHANNELS KEY ACTIVITIES KEY RESOURCES COST STRUCTURE REVENUE STREAMS THE BUSINESS MODEL CANVAS House- hold N-Club Stores Produc- tion Marketing Machine Pro- ducers Produc- tion Distri- bution Marketing Machine Pods Call Center N.com Brand Produc- tion facilitie s Distri- bution channel s Retail Patents IP (1800+ patents) Business
  • 41. © VujĂ dĂ© Ltd. – Supporting Forward Thinking ANECDOTE
  • 42. © VujĂ dĂ© Ltd. – Supporting Forward Thinking KEY PARTNERS CUSTOMER SEGMENTS VALUE PROPOSITIONS CUSTOMER RELATIONSHIP CHANNELS KEY ACTIVITIES KEY RESOURCES COST STRUCTURE REVENUE STREAMS THE BUSINESS MODEL CANVAS Alexander Osterwalder www.businessmodelgeneration.com KEY PARTNERS CUSTOMER SEGMENTS VALUE PROPOSITIONS CUSTOMER RELATIONSHIP KEY ACTIVITIES COST STRUCTURE REVENUE STREAMS THE BUSINESS MODEL CANVAS CHANNELSKEY RESOURCES House- hold N-Club Stores Produc- tion Marketing Machine Pro- ducers Produc- tion Distri- bution Marketing Machine Pods Call Center N.com Brand Produc- tion facilitie s Distri- bution channel s Retail Patents IP (1800+ patents) Business
  • 43. © VujĂ dĂ© Ltd. – Supporting Forward Thinking
  • 44. © VujĂ dĂ© Ltd. – Supporting Forward Thinking WHAT IS A BUSINESS MODEL ?
  • 45. © VujĂ dĂ© Ltd. – Supporting Forward ThinkingVujĂ dĂ© Ltd. – Supporting Forward Thinking REVENUE MODEL ≠ BUSINESS MODEL
  • 46. © VujĂ dĂ© Ltd. – Supporting Forward ThinkingVujĂ dĂ© Ltd. – Supporting Forward Thinking A BUSINESS MODEL DESCRIBES THE RATIONALE OF HOW AN ORGANIZATION CREATES, DELIVERS, AND CAPTURES VALUE
  • 47. © VujĂ dĂ© Ltd. – Supporting Forward Thinking KEY PARTNERS CUSTOMER SEGMENTS VALUE PROPOSITIONS CUSTOMER RELATIONSHIP CHANNELS KEY ACTIVITIES KEY RESOURCES COST STRUCTURE REVENUE STREAMS THE BUSINESS MODEL CANVAS Alexander Osterwalder www.businessmodelgeneration.com KEY PARTNERS CUSTOMER SEGMENTS VALUE PROPOSITIONS CUSTOMER RELATIONSHIP CHANNELS KEY ACTIVITIES KEY RESOURCES COST STRUCTURE REVENUE STREAMS THE BUSINESS MODEL CANVAS
  • 48. © VujĂ dĂ© Ltd. – Supporting Forward Thinking AGENDA II III1 2 3 BUSINESS MODEL GENERATION I Photoby:VujĂ dĂ©Ltd–JasperBouwsma
  • 49. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking 5’ EXERCISE BUSINESS MODEL THE BUSINESS MODEL CANVAS Key Partners Project Name Iteration Nr Channels www.businessmodelgeneration.com This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA. VujĂ dĂ© Ltd. – Consulting I Start-up Support I Incubation Elfenaustrasse 3 I CH-2502 Biel/Bienne I Switzerland +41 32 32 32 300 I contact@vujade.com I www.vujade.com www.slideshare.net/vujade Key Activities Value Proposition Customer Relationship Customer Segments Key Ressources Cost Structure Revenue Streams images by Mathilde images by Mathilde community community catalogue development catalogue development employees employees worldwide coverage worldwide coverage sales & marketing sales & marketing platform platform pay pal pay pal sales & marketing sales & marketing photographers helpdesk
  • 50. © VujĂ dĂ© Ltd. – Supporting Forward Thinking VALUE PROPOSITIONS KEY ACTIVITIES KEY RESOURCES REVENUE STREAMSCOST STRUCTURE KEY PARTNERS CUSTOMER SEGMENTS CUSTOMER RELATIONSHIP CHANNELS Images by Mathilda, with warm thanks to Yves Pigneur
  • 51. © VujĂ dĂ© Ltd. – Supporting Forward Thinking VALUE PROPOSITIONS KEY ACTIVITIES KEY RESOURCES REVENUE STREAMSCOST STRUCTURE KEY PARTNERS CUSTOMER SEGMENTS CUSTOMER RELATIONSHIP CHANNELS Images by Mathilda, with warm thanks to Yves Pigneur
  • 52. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking BEFORE WEMOVE ON
  • 53. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking WE SHOULD QUICKLY FINISH
  • 54. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking TALKING ABOUT COFFEE
  • 55. © VujĂ dĂ© Ltd. – Supporting Forward Thinking
  • 56. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking HAS TAKEN A WHILE TO BECOME SUCCESSFUL
 NESPRESSO
  • 57. © VujĂ dĂ© Ltd. – Supporting Forward Thinking 1987
  • 58. © VujĂ dĂ© Ltd. – Supporting Forward Thinking
  • 59. © VujĂ dĂ© Ltd. – Supporting Forward ThinkingVujĂ dĂ© Ltd. – Supporting Forward Thinking THE RIGHT BUSINESS MODEL CAN BE THE DIFFERENCE BETWEEN SUCCESS AND FAILURE FOR EXACTLY THE SAME TECHNOLOGY OR PRODUCT
  • 60. © VujĂ dĂ© Ltd. – Supporting Forward ThinkingVujĂ dĂ© Ltd. – Supporting Forward Thinking WHY WILL NESPRESSO EVEN BE MORE SUCCESSFUL? ?
  • 61. © VujĂ dĂ© Ltd. – Supporting Forward Thinking
  • 62. © VujĂ dĂ© Ltd. – Supporting Forward Thinking
  • 63. © VujĂ dĂ© Ltd. – Supporting Forward ThinkingVujĂ dĂ© Ltd. – Supporting Forward Thinking WE ARE MOVING FROM PORTFOLIOS OF PRODUCTS TO PORTFOLIOS OF BUSINESS MODELS.
  • 64. © VujĂ dĂ© Ltd. – Supporting Forward Thinking AGENDA REFLEXION A NEW GENERATION THE BUSINESS MODEL GENERATION LET’S GET TO WORK: 5 CASES 5 GROUPS I II III Photoby:VujĂ dĂ©Ltd–JasperBouwsma
  • 65. © VujĂ dĂ© Ltd. – Supporting Forward Thinking AGENDA I III LET’S GET TO WORK 5 CASES 5 GROUPS II 1 2 3 Photoby:VujĂ dĂ©Ltd–JasperBouwsma
  • 66. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking 5GROUPS 5CASES
  • 67. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking 5 GROUPS | 5 CASES
  • 68. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking 5 GROUPS | 5 CASES A CHALLENGE FOR EACH

  • 69. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking 5 GROUPS | 5 CASES A CHALENGE FOR EACH..
  • 70. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking Work on the Frontstage of the Business Model Canvas ‱  Wertangebote ‱  Kundensegmente ‱  Kundenbeziehungen ‱  KanĂ€le ‱  Einnahmequellen 25 Minuten Vergangenheit Zukunft 5 GROUPS | 5 CASES ENJOY PART 1 (25’)
  • 71. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking Work on the Backstage of the Business Model Canvas ‱  Wertangebote ‱  SchlĂŒsselpartner ‱  SchlĂŒsselaktivitĂ€ten ‱  SchlĂŒsselressourcen ‱  Kostenstruktur 20 Minutes Vergangenheit Zukunft 5 GROUPS | 5 CASES ENJOY PART 2 (20’)
  • 72. © VujĂ dĂ© Ltd. – Supporting Forward Thinking AGENDA REFLEXION A NEW GENERATION THE BUSINESS MODEL GENERATION LET’S GET TO WORK: 5 CASES 5 GROUPS I II III Photoby:VujĂ dĂ©Ltd–JasperBouwsma
  • 73. © VujĂ dĂ© Ltd. – Supporting Forward Thinking AGENDA I II 1 2 3 PITCH & REFLEXION III Photoby:VujĂ dĂ©Ltd–JasperBouwsma
  • 74. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking Share your key-findings: ‱  Bankruptcy or is their a future for your case? ‱  Will it be easy to face the challenge? ‱  Was the canvas useful for the group discussion? 5 GROUPS | 5 CASES PITCH PER GROUP (2’)
  • 75. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking WRAP UPVJD
  • 76. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com BUSINESS MODEL ENVIRONMENT The three layers
  • 77. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com BUSINESS MODEL ENVIRONMENT A) BUSINESS MODEL LAYER ‱  Build prototypes for your business model ‱  Discuss and select the prototype you are going to further develop
  • 78. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com BUSINESS MODEL ENVIRONMENT B) HYPOTHESES LAYER ‱  Quantify your model with hypotheses ‱  Analyse your enviroment and develop foresights ‱  Build hypotheses for the market, competitors, customers and challenges
  • 79. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com BUSINESS MODEL ENVIRONMENT C) TEST LAYER ‱  GOOTB!!! ‱  Test your hypotheses by asking customers and partners ‱  Iterate your Business Model ‱  Constantly test your models and reiterate
  • 80. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com BUSINESS MODEL ENVIRONMENT The stages of an iteractive process
  • 81. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking FURTHER METHODS SOME
  • 82. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com BUSINESS MODEL ENVIRONMENT BUSINESS MODEL ENVIRONMENT
  • 83. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Alexander Osterwalder www.businessmodelgeneration.com BUSINESS MODEL ENVIRONMENT VALUE PROPOSITION CANVAS CUSTOMER JOBS PRODUCTS & SERVICES PAIN RELIEVERS GAIN CREATORS GAINS PAINS
  • 84. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking CUSTOMER FOCUS STRATEGYZER.COM
  • 85. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking CUSTOMER FOCUS STRATEGYZER.COM
  • 86. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking CUSTOMER FOCUS STRATEGYZER.COM
  • 87. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking CUSTOMER FOCUS STRATEGYZER.COM
  • 88. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking CUSTOMER FOCUS STRATEGYZER.COM
  • 89. © VujĂ dĂ© Ltd. – Supporting Forward Thinking© VujĂ dĂ© Ltd. – Supporting Forward Thinking QUESTIONS & ANSWERS
  • 90. © VujĂ dĂ© Ltd. – Supporting Forward Thinking Eric Hoffer, (July 25, 1902 – May 21, 1983) American social writer and philosopher In times of change learners inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists. “ Photoby:VujĂ dĂ©Ltd.–JasperBouwsma
  • 91. © VujĂ dĂ© Ltd. – Supporting Forward Thinking VujĂ dĂ© Ltd. Postal Address P.O. Box 4 CH-3257 Grossaffoltern Visiting Address Elfenaustrasse 3 CH-2502 Biel/Bienne +41 (0)32 32 32 300 Online www.vujade.com contact@vujade.com VujadeLtd Photoby:VujĂ dĂ©Ltd–JasperBouwsma