Competency-based recruitment and selection focuses on evaluating candidates based on observable behaviors and traits needed for successful job performance. It uses job profiles and structured interviews to assess skills, knowledge, and suitability. Implementing this approach helped one organization reduce employee turnover from 60% to 15-20%. Benefits include providing a consistent hiring process, predicting future performance, giving candidates clear feedback, and lowering turnover. Competencies can favor diversity and recognize transferable skills. The process involves identifying resources, creating panels of top performers, focusing interviews, developing competency-based questions, and following up with fairness.
2. Definition
Observable abilities, skills, knowledge, motivations
or traits defined in terms of the behaviors needed
for successful job performance.
A process of evaluating candidates’ behavioral attributes, as well as their
skills and knowledge, by using job profiles and structured interviews to
determine their suitability for a position.
Renee Adams
3. History
Renee Adams, SPHR, Devereux Cleo Wallace, a health
care organization in Westminster, Colo.
One of Devereux’s sites had a turnover rate of 60
percent.
After the competency-based selection process was
implemented, turnover rate fall to between 15 percent
and 20 percent
4. Leslie Dotson, HR manager for talent and selection at a dental equipment manufacturer explains:
“We find that we tend to lose employees either because of fit or specific behaviors they do on the
job that are inappropriate. If we identify employees in advance for those competencies, we can
reduce the chance of a bad hire and enhance the quality of hire.
In case of Dotson, He looks for people who are very customer-service-oriented as well as
team players.”
Corporate Views
7. Steps for selection methods that identify competencies
1.Identify the resources you’ll need
2. Create a panel of top performers
3. Focus hiring managers on the task
4.Facilitate the discussion
5.Reduce the scope to a manageable level
6.Develop competency-based interview questions
7.Conduct a competency-based interview
8.Follow up with fairness in mind
8. Benefits
• Provide a Consistent Hiring Process
structured interviews are 81% more accurate than unstructured ones
• Predict Future Performance
• Provide Clear Candidate Feedback
94% of candidates want feedback if they are rejected after the interview
• Lower Employee Turnover
• Competency-based selection favors diversity
9. Conclusion
A SURVEY OF COMPETENCY BASED RECRUITMENT AND SELECTION
PRACTICES ADOPTED BY REGISTERED HOSPITALS IN NAIROBI
SCHOOL OF BUSINESS, UNIVERSITY
OF NAIROBI
Distribution of respondents by gender
DORIS MWANGI, NOVEMBER 2013
Gender No. Of Respondents Percentage of Respondents
Male 22 57.9
Female 16 42.1
Total 38 100
11. • Competency based recruitment procedures were paramount in selecting
new hires
• Competency based recruitment and selection system is a results oriented
process
• Competencies predict effective performance, result in valid selection
criteria, recognize the transferability of employees' skills and are flexible to
meet the changing needs of future requirements
• The competency model covers all aspects of what it takes to be
successful in a job
Conclusion contd…