HELP - creating an online assistance that really helps!
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No matter how intuitive our interface is, there is always a need for a helpful assistance. What is the history of online help and what are the methods that will allow us to create a really usable, friendly and assisting help?
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HELP - creating an online assistance that really helps!
- 1. Help! creating an assistance that really works. | Tal Florentin
- 2. I wrote a great book.
- 3. If I were you I’d read it: UXBook.co.il
- 4. We try to create intuitive products…
- 5. …but people still need help.
- 6. Sometimes because they need a sophisticated solution.
- 7. …and sometimes because they are just not SMART.
- 8. www.flickr.com/photos/joestump/3950901167/in/photostream/ In the beginning – there were User Manuals.
- 9. …but people thought those were written in Chinese…
- 10. Some people say that only old people read user manuals.
- 11. They are right…
- 12. Then came that /? online help.
- 15. toastytech.com Bob wanted to help….
- 16. She is the one responsible for BOB. jillstanek.com
- 17. She is married to Bill. seattleweekly.com
- 18. Bill wanted to get his X telegraph.co.uk
- 19. …so Bob got promoted.
- 20. Bob turned into Clippy. domn.sopca.com
- 21. Clippy tried to help… domn.sopca.com
- 22. domn.sopca.com The world hated Clippy
- 23. Then came F1.
- 24. Then Microsoft tried to help…
- 25. www.flickr.com/photos/benny_lin/191393604/ Help seemed like a dead end.
- 26. We know different types of help.
- 27. A flashlight shows the way but doesn’t tell us where to go.
- 28. www.flickr.com/photos/richardleonard/236295670/ A lighthouse tells where to go, but doesn’t show the way.
- 29. www.flickr.com/photos/calsidyrose/4925267732/ A compass tells you the direction, but doesn’t lead the way.
- 30. A good help combines these three.
- 31. There is a secret formula for good help.
- 32. Here it is.
- 33. User Manuals Online Help Assistant Let’s check it out.
- 34. User Manuals Online Help Assistant
- 35. User Manuals Online Help Assistant
- 36. User Manuals Online Help Assistant
- 37. User Manuals Online Help Assistant
- 38. beauxartstrio.org There are three solutions.
- 39. Variation over Store.Apple.com A variation concept over Apple’s store screens, where the question mark opens an assisting help in the right place at the right time. Inline help. It is there – Just ask.
- 40. Variation over Store.Apple.com A variation concept over Apple’s store screens, where the question mark opens an assisting help in the right place at the right time. Inline help. It is there – Just ask.
- 41. YouTube.com YouTube’s floating assistance telling us about the new UI Floating help. There to begin with.
- 42. Pulse iphone app.; Plictu app. Pulse and Piictu’s floating explanation screen. Seen a lot on mobile apps and not enough on Web and desktop products Floating help. There to begin with.
- 43. Prezi.com Prezi.com’s instructing box, leading the user through tasks floating over the screen Floating help. There to begin with.
- 44. I’m sure we can think of something… Wait. Is Clippy really dead?
- 45. UXVision’s “Julie” – a visionary model using an assisting presenter, leading the user through the usage of the product and adding info for each input field Presenter Help. Clippy reborn. Meet Julie.
- 46. When Julie is interrupting, you can ask Julie to disappear. When you want her back just open her. Presenter Help. Clippy reborn. Meet Julie.
- 47. Thank me. | Tal Florentin
- 48. Drive safely. | Tal Florentin