1. The Arbitration Council serves as a fair, transparent, and efficient organization in the labour dispute process DISPUTE MNISTRY OF LABOR COURT ARBITRATION COUNCIL If no solution, complainant files complaint with Ministry Conciliation occurs at Ministry A dispute occurs at the workplace Internal processes are used to resolve the dispute If no solution, dispute proceeds to AC for mediation and/or arbitration If party is unhappy with AC’s decision, they may proceed to court

2. Research Methodology Evaluation of ILDR Service Assessment of Demand Impact on Cambodia Internal Impact Labor/Legal Environment Employees & Employers Social Impact ACF Comparative Institutional Governance Economy Interviewed 9 employees and 18 employers Employees Employers

3. Research Methodology Interviewed 9 employees and 18 employers Employees Employers