Integrate Cisco Collaboration Solutions with Cloud Applications [Video: https://www.youtube.com/watch?v=CyxZ0erZK80] Experience faster, more efficient and effective collaboration by leveraging Esna Cloudlink for Cisco application server to integrate Cisco Collaboration solutions with cloud business applications. With Esna Cloudlink for Cisco your company can easily access unified communications and collaboration tools like presence, instant messaging (IM), voice and video communication, click-to-call, call management, geo-location services and unified messaging right from apps like Office 365 and Salesforce. Esna Cloudlink for Cisco leverages standards-based SIP, Cisco APIs and Cisco Jabber to connect these cloud applications with Cisco Unity Connection, Cisco Unified Communications Manager and Cisco WebEx.

1. Esna Cloudlink for Cisco
Communicate and collaborate inside the applications
you use everyday.

2. Please note that this
integration is early in
development and as such, all
elements in this presentation
are subject to change.

3. Esna Embeds
Collaboration
Anywhere
Esna embeds real-time communication
tools inside the business processes and
applications people use everyday.

4. “Users want their
communications to be built right
into the applications they are
using.”
People Want to
Communicate in
the Apps they
Use
Marty Parker
No Jitter
September 2013
“It’s critical for UC systems to
deliver an end-user experience
that is intuitive, cohesive and
integrated.”
Bern Elliot
Gartner CIO
August 2013

5. 10,000+ Customers Rely on Esna Everyday
MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION
RETAIL /
HOSPITALITY

6. Cisco Collaboration Tools Inside of Office 365
Esna iLink
for WebEx
Apps +
Browsers
Esna
Cisco
Esna iLink
for Cisco
Jabber
Unified
Messaging
Platform

7. Microsoft Office
365
Esna integrates Cisco messaging and
Jabber collaboration tools inside of
Office 365, so you can stay where
you’re already working and
communicate in real time.

8. Real-Time Presence Across Office 365 Documents
Recognizes the authors of any
document and shows their
presence, which can be manually
or automatically set based on
their calendar events or phone
status.

9. Contextual Collaboration in Office 365 Documents
Start a group chat or Cisco
WebEx inside any online
Office Document.

10. Transcribed Voice Messages inside of Office 365
Receive transcribed voice
messages in your Outlook
Web App - when it’s opened
the message waiting
indicator gets extinguished
on your phone.

11. Actionable Voice Messages
Image represents an early concept.
Access voice messages
online via web links, with
additional collaboration
actions.

12. Send + Receive Fax Messages
Send + receive fax messages
from within the Outlook Web
App.

13. Collaboration Actions from the Contact Card
Jabber presence and
availability can be found
within the contact card, as
well as the ability to schedule
a WebEx meeting or open a
set of collaboration actions.

14. Esna iLink for
Cisco Jabber
Gain access to Cisco Jabber features
like voice, video, instant messaging and
presence from across Office 365 and
your Internet Explorer (IE) or Chrome
browser.

15. See the Presence of Everyone in Your Organization
Ability to group co-workers
and easily see their real-time
presence with the ability to
manage your own + apply
customized labels.

16. Manage Your Own Presence + Devices
Apply custom presence
labels to match your
availability and (if applicable)
decide which of your devices
is used to handle calls.

17. Integrated Dialer + Call Control Features
Dial extensions or phone
numbers by entering the names
of your contacts or their
numbers, then handle calls with
a full range of call control
features.

18. Initiate Group or 1:1 Chats
Invite teammates to a group
chat or individually message
others - conversations stay
persistent as you move
across tabs in your browser.

19. Jabber Voice + Video Calls Across Your Browser
Start Jabber voice calls
from across your
browser, with the ability
to escalate to video.

20. Expanded Search Capabilities
Searching for people
automatically aggregates
your iLink for Cisco Jabber
and Outlook online contacts
- simply click to bring up a
range of collaboration
actions.

21. Access to Cisco from Any Web Page or Web App
Extend Cisco collaboration to
any web app or page in your
browser via the ‘slider’ with
actions like click-to-call,
Jabber voice + video,
presence and IM - even
WebEx Meetings.

22. In-Application Tutorials
An optional in-app tutorial is
available upon installation
and exists as an option for
viewing at a later date.

23. Support for OAuth 2.0 enables
users to sign in with a range of 3rd
party credentials - an Esna, web-
based authentication solution is
available for when security profiles
or other considerations make other
login options impossible.
OAuth 2.0 Authentication Support

24. Esna iLink for
WebEx
Start + schedule WebEx meetings
across Office 365 and your Internet
Explorer (IE) or Chrome browser.

25. Start a WebEx Meeting from the Hover Card
Start an instant WebEx
meeting from an Office 365
Hover Card and add
additional attendees as
required.

26. Schedule WebEx Meetings from Outlook Calendar
Instantly schedule a WebEx
meeting from inside the
Outlook Calendar Web App -
the meeting info is sent off
with the calendar invite.

27. Easily Create + Modify WebEx Meeting Templates
Define a standard meeting
template and create a set of
your own from a list of
customizable options.

28. Instant WebEx Meetings Across Chrome + IE
Start an instant WebEx
meeting anywhere on the
web using the IE Add-on [on
the right] or Chrome
extension [on the left].

29. Additional
Integrations

30. Salesforce
Access collaboration tools such as
Jabber voice + video, WebEx meeting
options and the ability to track/run
reports on these activities.

31. Esna iLink for Cisco Jabber Embedded Plug-in
Access to presence, IM,
Jabber voice + video calls,
group chat and WebEx
meetings.

32. Caller ID is Matched to an Existing Salesforce Record
When you receive a call,
the number is matched to
a record in Salesforce and
is displayed.

33. Enhanced Call Logging with Contact Creation + Notes
Ability to add a caller as a
lead or contact when you
receive a call, as well as take
notes, which are saved to the
call record.

34. Start an Instant WebEx Meeting with Contacts
Instantly start a WebEx
meeting with any contact,
lead or user in Salesforce.

35. Track WebEx Meetings in Salesforce
Automatically log WebEx
meetings as activities with
meeting info/links
automatically inserted into
the record.

36. Schedule WebEx Meetings from Salesforce Calendar
Schedule WebEx meetings
right from Salesforce
Calendar.

37. Automatically Logged Calls + WebEx Meetings
Automatically log WebEx
meetings and calls as
activities, which can be
referenced in reports.

38. Esna Developer
APIs
Esna Collaboration Tags allow you to
embed real-time communication +
collaboration tools inside any cloud
app, intranet or custom web page.

39. Enhance Cloud Applications with Collaboration Tags
Actions include presence, voice and
video calls, contact cards, and live
meeting escalation.
1
Inject dynamic, real-time
communication content and actions
into any web page or application.
2
TURN THIS
Presence
Contact Cards with
Actions
INTO THIS

40. Architecture

41. Esna Cloudlink 5.2 for Cisco Architecture
Cloud Apps
User
Cisco Enterprise or Hosted
Jabber SDK
WebEx XML
Exchange
Web Services
Voice/Video
CAXL (IM/P)
Cisco Unified
Comm. Manager
Cloudlink Messaging
Server (Optional)
Cisco Unity
Connection
CU(M/N/P)I
TAPI
(Optional)
MAPI over HTTP
Salesforce
Open CTI
Call Control Web
Services (Optional)
Cisco IM & Presence
Services
iLink for
WebEx
iLink for
Cisco Jabber
Architecture is subject to change before release.

42. youtube.esna.comfacebook.esna.comtwitter.esna.complus.esna.com
Thank You. Visit cisco.esna.com for more info.