I led a volunteer-based tutor/mentor program in Chicago from 1975 to 2011, which connected workplace volunteers with inner-city kids in multi-year relationships. I've been using visualizations to describe this type of non-school volunteer based tutor/mentor program. I feel that it has the most potential to attract on-going participation from inner city youth and workplace volunteers and have a transformative impact on both. I started using the term "Total Quality Mentoring (TQM) in the 1990s to describe this type of program, showing it to be something more than traditional community based one-on-one mentoring. The term TQM was borrowed from the business term, Total Quality Management, and is intended to signal a type of program that constantly is improving by learning from its own work, and the work of all others. This term has not yet caught on, but could be adopted by any program in the country. Take a look. Create your own version to describe the type of tutor/mentor program you lead, or that you feel should be available to youth in every high poverty area of your city.

1. Total Quality Mentoring (TQM)
How do you visualize the type of
tutor/mentor program needed to help
kids in high poverty neighborhoods
move through school and into jobs and
careers…with the help of volunteers
who come into their lives via organized
tutoring, mentoring and learning
programs?
What does Total Quality Mentoring
mean?
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net

2. Total Quality Mentoring
In the 1990s we begin to use this
term to represent something more
than community based mentoring.
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 2

3. Connecting youth in high poverty areas with adults from many different
background is a strategy for expanding social capital, or “who you know”.
Read social capital articles at http://tutormentor.blogspot.com
This is the
goal of a TQM
program.
I led such a
program for 36
years in
Chicago.
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 3

4. Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 4
Map of Chicago

5. Total Quality Mentoring (TQM)..
Borrows from the business term, Total Quality
Management. Read about it at
https://asq.org/quality-resources/total-quality-management
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 5

6. Map of Chicago
In a TQM Program…
Everyone is engaged in “learning” in order to
constantly improve the impact a program has on
its participants…youth, volunteers, staff,
community.
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 6
TOTAL QUALITY MENTORING –
The potential of out-of-school time Tutor/Mentor Programs

7. Map of Chicago
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 7
TOTAL QUALITY MENTORING –
The potential of out-of-school time Tutor/Mentor Programs

8. Map of Chicago
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 8
TOTAL QUALITY MENTORING –
The potential of out-of-school time Tutor/Mentor Programs
View arts, STEM, Environment, Public Health Links
https://tutormentorexchange.net/resource-links/arts-climate-health-stem
The map is a reminder
that TQM programs
are needed in EVERY
high poverty area.

9. Map of Chicago
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 9
TOTAL QUALITY MENTORING –
The potential of out-of-school time Tutor/Mentor Programs

10. Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 10
TOTAL QUALITY MENTORING –
The potential of out-of-school time Tutor/Mentor Programs
Use the college and careers, and
school-to-work links in the
Tutor/Mentor Library
https://tutormentorexchange.net/resource-links

11. Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 11
TOTAL QUALITY MENTORING –
The potential of out-of-school time Tutor/Mentor Programs
Use the college and careers, and
school-to-work links in the
Tutor/Mentor Library
https://tutormentorexchange.net/resource-links

12. Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 12
See examples of STEM-based programs -
https://tutormentorexchange.net/other-youth-programs/stem-programs
TOTAL QUALITY MENTORING –
The potential of out-of-school time Tutor/Mentor Programs

13. Map of Chicago
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 13
TOTAL QUALITY MENTORING –
The potential of out-of-school time Tutor/Mentor Programs

14. TOTAL QUALITY MENTORING –
The potential of out-of-school time Tutor/Mentor Programs
This concept map shows the goal of TQM program in a different way. View
at http://tinyurl.com/TMI-K-CareerMentoring
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 14

15. Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 15
TOTAL QUALITY MENTORING –
The potential of out-of-school time Tutor/Mentor Programs
For good programs to exist and grow, the community (business, hospitals,
volunteers, etc.) must provide on-going support.

16. TOTAL QUALITY MENTORING –
The potential of out-of-school time Tutor/Mentor Programs
For good programs to exist
and grow, we must find new
ways to influence the flow of
resources, directly to EVERY
youth serving program in
EVERY high poverty
neighborhood.
Map of Chicago
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 16

17. The TQM chart can be drawn in many ways. Using network analysis
programs ought to be able to show the diversity of volunteers, who come
from different industries, colleges, faith groups, etc.
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 17

18. Each spoke in the TQM chart represents a “service learning” loop
As volunteers connect
with youth in an
organized
tutor/mentor program,
they learn about
poverty, and the
needs of the
organization. They
take that knowledge
back to their
workplace, faith
group, family, etc. and
recruit others to help.
View video of this animated “service learning” loop presentation
https://youtu.be/5msRqzynH_c
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 18

19. Use these ideas and visualizations to help build TQM programs in your
own community, or to show the type of learning and mentoring you
offer to youth in your program.
Find more ideas like this in the PDF library at
https://tutormentorexchange.net/library
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net 19

20. Get informed. Get involved.
Visit the following web sites to learn more about strategies
for making volunteer-based, long-term, tutor, mentor and
learning programs available to K-12 youth in more places.
www.tutormentorexchange.net
http://tutormentor.blogspot.com
http://mappingforjustice.blogspot.com
or email: tutormentor2@earthlink.net
Tutor/Mentor Connection
Tutor/Mentor Institute, LLC
Twitter: @tutormentorteam
Tutor/Mentor Connection (1993-present), Tutor/Mentor Institute, LLC (2011-present) http://www.tutormentorexchange.net tutormentor2@earthlink.net
Daniel F. Bassill, D.H.L
Founder, leader
1993 to present