You will complete vehicle information fields here. You can group the two questions together- Do you use your vehicle for rideshare or any other delivery service? If you need to add any other vehicles you can do so here and add any vins. Make sure to capture any lh or additional interest on this page. Click on HH members next.
Progressive requires the following individuals to be rated/excluded on the policy. Make sure to capture driver’s license number and if they mention they need a financial responsibility, you will add it here. Any additional drivers you will add here.
The customer’s current insurance details will transfer from Bolt and will be fully verified once you pull the driving reports. Only ask blank questions here. Important to remember the customer must complete the paperless enrolment within 45 days to keep the paperless discount!
You can make adjustments to the coverages and add on any features here. Like elephant rental is available for vehicles with comp/coll
Once you have selected coverage for the vehicles you will then see discount and bill plans. The Deductible savings bank the customer earns $50 toward their deductible for every accident-free 6 month term. The $50 is stored in a “bank” and accrues every renewal the customer is accident and violation free. Com/coll ded must be at least $500. Bill plans may vary depending on state and the customer. PIF, pay with EFT, pay with card, and pay by mail-most expensive plan. You can choose "View All Available Plans" for more initial payment options and if the customer would like to choose a different future due date (Pick Day). Choosing a payment plan with "Pick Day" allows your customer to choose a new future due date. You can push their due date out 15 days into the future
This page is essentially a summary page of the policy so far. You have the option to email/print the quote on the top right-hand side. Download the quote preview and attach it to an email for your customer.
Once you have collected all VINS and license numbers and customer likes the price you can then click “order point of sale” to pull all driving history, insurance, and residency reports.
After you run reports, a list of additional drivers from the NI's household may appear (from LexisNexis). When this happens, you should:
Probe to see if the driver lives in the household
If they’re in the HH, rate or exclude the driver
When you click “yes” next to the driver’s name on the Unlisted Driver Review and click “Add Selected Unlisted Driver(s),” the system will go back to the HH Member page and copy their driver information to the quote.
If they’re not in the HH, advise that Customer Service may reach out for proof of non-residency for that driver
The Household Member Report includes any claims or incidents found on the driving report.
Once you have collected all VINS and license numbers and customer likes the price you can then click “order point of sale” to pull all driving history, insurance, and residency reports.
After you run reports, a list of additional drivers from the NI's household may appear (from LexisNexis). When this happens, you should:
Probe to see if the driver lives in the household
If they’re in the HH, rate or exclude the driver
When you click “yes” next to the driver’s name on the Unlisted Driver Review and click “Add Selected Unlisted Driver(s),” the system will go back to the HH Member page and copy their driver information to the quote.
If they’re not in the HH, advise that Customer Service may reach out for proof of non-residency for that driver
The Household Member Report includes any claims or incidents found on the driving report.
Point of Sale alerts notify you if anything found within the reports will affect the premium. Let your customer know of any premium changes. Sometimes like we discussed they will require verification prior to binding. Make sure to advise customer what they would need to do. Sometimes you will get a hard stop, this is essentially like progressive’s version of a photo inspection. It is a hard stop and the customer will need to provide documentation before the policy can be bound. In order to proceed:
Point of Sale alerts notify you if anything found within the reports will affect the premium. Let your customer know of any premium changes. Sometimes like we discussed they will require verification prior to binding. Make sure to advise customer what they would need to do. Sometimes you will get a hard stop, this is essentially like progressive’s version of a photo inspection. It is a hard stop and the customer will need to provide documentation before the policy can be bound. In order to proceed:
Once you are ready to take payment make sure you complete everything on the Carrier binding checklist that can be found in KO. https://6asd8f5asd3f5.knowledgeowl.com/help/progressive#final-sale
