Behvaiours that describe what living up to Guiding Principle No. 3 entails at SFM.

1. Be easy to do business with.
Remember how you would
like to be treated.
3

2. What does
“being easy to do
business with”
look like?

4. Empathize.
3
Empathy is the capacity to share or
recognize emotions experienced by
another

5. Start every
interaction with
“how may I help
you?”
3
colleague

6. Find a way
to say “yes.”
3

7. Try to make every
interaction a
interaction.
3
What would your rating be?

8. Make following
up your
responsibility.
3

9. Pick up the
#%&! phone.
3
colleague

10. Be easy to do business with.
Remember how you would
like to be treated.
3