Moment of truth

•Download as PPT, PDF•

1 like•848 views

todayimalice

Hi, uploaded the moment of truth. Please provide your feedback. Thank you.

Education Business

Moment of Truth (MOT) : Walk with Customers ,[object Object],[object Object],Contact 1 Contact 4 Contact 3 Contact 2

Access Moments with 3 Pillars Question: How these pillars help to improve for the benefit of the customers? Process People Products

Consider This : What counts MOMENTS? ,[object Object],[object Object],[object Object],[object Object],[object Object],Question: How these pillars help to improve for the benefit of the customers?

A Moment of Misery is created when : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

MOT Game Structure : ,[object Object],[object Object],[object Object]

What's hot

Developing excellent customer serviceSheryll Ico

Good customer service made simpleMelissa Deleen

Managing Customer Service Yodhia Antariksa

Customer service the basicsWillie Johnson

Customer Service PowerPoint PPT Content Modern SampleAndrew Schwartz

Customer Service Excellence PowerPoint Presentation SlidesSlideTeam

Customer Service PresentationPaul Brazier

Customer service-presentationRowdy Mauch

Customer Service TrainingJo Mullins

Improve your sales performanceSelf-employed

Customer CareaJerry4u

Providing Exceptional Customer ServicePeter Stinson

Customer Service TrainingKate Zabriskie

What is Customer Experience?ClearAction

Moments of TruthJeannie Chan

Customer Service Newguest665fc089

Customer servicemanjusha pawar

Customer service refresherLynne Reed

Effective customer service training Maged Elsakka

Customer Service Powerpointguestf74142

What's hot (20)

Developing excellent customer service

Good customer service made simple

Managing Customer Service

Customer service the basics

Customer Service PowerPoint PPT Content Modern Sample

Customer Service Excellence PowerPoint Presentation Slides

Customer Service Presentation

Customer service-presentation

Customer Service Training

Improve your sales performance

Customer Care

Providing Exceptional Customer Service

Customer Service Training

What is Customer Experience?

Moments of Truth

Customer Service New

Customer service

Customer service refresher

Effective customer service training

Customer Service Powerpoint

Viewers also liked

Moments of truthDr. Sunil Kumar

B258006 Service EncounterGOEL'S WORLD

Acxiom moment of truth white paper (10 6-10)Louis Fernandes

3SLIDESOF Zmot (EN)Enrica Scopel

Winning at the zmot - A perspective on the application of Zero Moment of TruthOnur Ibrahim, ROI focused Digital Marketing

Moments of Truth (Powerpoint)Gavel and Glass Toastmasters Club

Service focus and service encountersAamir chouhan

Moment of truth in a retail storePankaj Verma

Viewers also liked (8)

Moments of truth

B258006 Service Encounter

Acxiom moment of truth white paper (10 6-10)

3SLIDESOF Zmot (EN)

Winning at the zmot - A perspective on the application of Zero Moment of Truth

Moments of Truth (Powerpoint)

Service focus and service encounters

Moment of truth in a retail store

Similar to Moment of truth

Service marketingPratima Patil

Excellent customer serviceDalhatu Usman

Customer Relationship Management Practical KnowledgeShyam Swarup Khanal

Front Man service selling techniquesNaeem siddiqui

How to Manage Bad Reviews in 5 Steps Property Republic

3 Steps to Take Control of the Salexoombi

On Customer Service by Delicia PowellJY Pathways

Professional sales traningHatem mahmoud

A to Z of Customer ExperienceMark Conway

So you want to be customer centric?Alain Thys

JoyreportGello Merquita

customercomplaintmanagement-130225051416-phpapp01.pdfAradhitaDeb2

Customer Retention Methods by Tom CutshallTom Cutshall

Sales in Large AccountsSaurabh Leekha

Customer complain 1kainatq

Sm 12Jaisiimman Sam

Customer service techniques for pharmacists.pptDr. Vir Vikram

Lesson 6 smart selling and effective customer serviceMervyn Maico Aldana

So you want to be customer centric?Futurelab

Customer serviceSimon Perez

Similar to Moment of truth (20)

Service marketing

Excellent customer service

Customer Relationship Management Practical Knowledge

Front Man service selling techniques

How to Manage Bad Reviews in 5 Steps

3 Steps to Take Control of the Sale

On Customer Service by Delicia Powell

Professional sales traning

A to Z of Customer Experience

So you want to be customer centric?

Joyreport

customercomplaintmanagement-130225051416-phpapp01.pdf

Customer Retention Methods by Tom Cutshall

Sales in Large Accounts

Customer complain 1

Sm 12

Customer service techniques for pharmacists.ppt

Lesson 6 smart selling and effective customer service

So you want to be customer centric?

Customer service

Recently uploaded

How to Give a Domain for a Field in Odoo 17Celine George

Introduction to Nonprofit Accounting: The BasicsTechSoup

Key note speaker Neum_Admir Softic_ENG.pdfAdmir Softic

1029 - Danh muc Sach Giao Khoa 10 . pdfQucHHunhnh

Spellings Wk 3 English CAPS CARES Please PractiseAnaAcapella

1029-Danh muc Sach Giao Khoa khoi 6.pdfQucHHunhnh

Vishram Singh - Textbook of Anatomy Upper Limb and Thorax.. Volume 1 (1).pdfssuserdda66b

How to Manage Global Discount in Odoo 17 POSCeline George

Dyslexia AI Workshop for Slideshare.pptxcallscotland1987

Mehran University Newsletter Vol-X, Issue-I, 2024Mehran University of Engineering & Technology, Jamshoro

ICT role in 21st century education and it's challenges.MaryamAhmad92

Towards a code of practice for AI in AT.pptxJisc

Unit-IV; Professional Sales Representative (PSR).pptxVishalSingh1417

Holdier Curriculum Vitae (April 2024).pdfagholdier

UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdfNirmal Dwivedi

Activity 01 - Artificial Culture (1).pdfciinovamais

Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...christianmathematics

Mixin Classes in Odoo 17 How to Extend Models Using Mixin ClassesCeline George

Food safety_Challenges food safety laboratories_.pdfSherif Taha

Python Notes for mca i year students osmania university.docxRamakrishna Reddy Bijjam

Recently uploaded (20)

How to Give a Domain for a Field in Odoo 17

Introduction to Nonprofit Accounting: The Basics

Key note speaker Neum_Admir Softic_ENG.pdf

1029 - Danh muc Sach Giao Khoa 10 . pdf

Spellings Wk 3 English CAPS CARES Please Practise

1029-Danh muc Sach Giao Khoa khoi 6.pdf

Vishram Singh - Textbook of Anatomy Upper Limb and Thorax.. Volume 1 (1).pdf

How to Manage Global Discount in Odoo 17 POS

Dyslexia AI Workshop for Slideshare.pptx

Mehran University Newsletter Vol-X, Issue-I, 2024

ICT role in 21st century education and it's challenges.

Towards a code of practice for AI in AT.pptx

Unit-IV; Professional Sales Representative (PSR).pptx

Holdier Curriculum Vitae (April 2024).pdf

UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf

Activity 01 - Artificial Culture (1).pdf

Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...

Mixin Classes in Odoo 17 How to Extend Models Using Mixin Classes

Food safety_Challenges food safety laboratories_.pdf

Python Notes for mca i year students osmania university.docx

Moment of truth

1. Moment Of Truth Jeanne Loh

4. Access Moments with 3 Pillars Question: How these pillars help to improve for the benefit of the customers? Process People Products

Editor's Notes

Background created by m62 Visualcommunications, visit www.m62.net for more information

Moment of truth

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Viewers also liked

Viewers also liked (8)

Similar to Moment of truth

Similar to Moment of truth (20)

Recently uploaded

Recently uploaded (20)

Moment of truth

Editor's Notes