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Agent orientation pp revised 8 26
1. ACADEMY’S VISION
To Become the BEST Independent Mortgage
Banker in the Country.
REALTOR® ORIENTATION
Reaching New Heights Together
• BEST in class in delivering consistent quality and outstanding
customer service to our partners.
• BEST in class in attracting, developing, supporting, and
retaining top-performing loan officers.
• BEST in class in attracting, developing, supporting, and
retaining top-performing employees.
December 8, 2011
• BEST in class in supporting, contributing, and improving the
communities we work and live in.
• BEST in class in delivering financially sustainable results to
Integrity - Teamwork - Service - Professionalism - Community
our owners and employees.
2. Proven programs have made us the 1st CHOICE Home Loan Lender
with hundreds of REALTORS® and Builders across the United States.
3. Academy has 179 branches licensed in 46 states.
Arizona is ranked #1 in production
Academy Branch
Locations
(as of 10/1/14)
ACADEMY’S FOOTPRINT
4. PERFORMANCE
December 8, 2011
TOP RETAIL VOLUME
Academy Ranks #7 in the United States according to Scotsman*
Top Mortgage Lender 2013 in sales volume
Serving Arizona since 2009 and consistently ranks #1 & #2 in Maricopa County
for Sales Volume according to Marketrac-Corelogic*
OUR CLOSEST COMPETITOR HAS BEEN IN THE MARKET 4X LONGER and we
still out perform them!
* Accredited Third Party
5. BUILDER PARTNERSHIPS
• Fulton Homes
• Shea Homes
• Pinnacle West Homes
• Stonebury Homes
• Kauffman Homes
• Taylor Morrison
• DR Horton
• Hovnanian Homes
• Garrett Walker
• Ryland Homes
• William Lyon Homes
• Standard Pacific Homes
• Bellago Homes
• Providence
6. EXPERIENCE
MEET THE KIERLAND LEADERSHIP TEAM
MATT MCKEAN, Kierland Branch Manager
21 years of Mortgage Banking in Maricopa County
Managed over 15,000 successful transactions totaling more than $3
Billion
Noted Speaker and trainer of Agents and Loan Professionals in Sales
and Business Innovation
Bachelor of Science , Arizona State University
DEAN WEGNER, Sales Manager/Loan Officer
Over 20 Years of Mortgage Banking in Maricopa County
Certified Consumer Credit Counselor
Public Speaker, TV, Radio Guru
Accomplished Author and Publisher of Real Estate Books
7. EXPERIENCE
MEET THE KIERLAND MARKETING TEAM
GINA KAEGI, Branch Marketing Manager
Director of Marketing for Realty Executives for six years
Experience working in the technology sector before entering the
real estate industry in 2004
B.S. in Communications, Oregon State University
Licensed in Real Estate since 2005
AMY CORRINGTON, Marketing and Branch Manager Assistant
Two years experience assisting high volume loan officers/teams
Account Executive for Dell Computers in Austin, TX
B.A. Degree, University of Austin
8. EXPERIENCE
MEET THE KIERLAND IN-HOUSE OPERATIONS TEAM
Susan Underwood
Loan Officer Assistant
AnnaMarie Hurtado
Underwriter
Kathy Hinck
Processor
Susan Cook
Underwriter
Mireya Molina
Processor
Heather Siedentop
Underwriter
9. H.O.M.E. CLUB
Loan Officer Will Coach Client
Incubates Potential Borrowers
Goal is to get client APPROVED
ADD addition revenue you normally
wouldn’t capture
11. BUYER FRIENDLY PROGRAMS
Conventional – Fixed Rate, Adjustable and Jumbo
FHA and VA Home Loans
FNMA and FHLMC products
Down Payment Assistance
Make-Over (Renovation Loan)
State Housing Loans
Refinancing
Manufactured
USDA Rural-Housing
12. HOME-MAKE OVER LOAN
IMAGINE CREATING THE HOME OF YOUR CLIENTS DREAMS!
Academy is the only lender offering this program!
Allows a borrower to finance the purchase price or refinance the
existing balance and the cost of the improvements into the loan
amount.
It is a single close, fully amortized SINGLE loan!
BEFORE AFTER!
13. HOME-MAKE OVER LOAN
Acquire More Listings
Increase the VALUE of your listings
Significantly increase your referrals
Get an “edge” to your listing presentations
Differentiate yourself from other Realtors®
BEFORE AFTER
14. REAL STORY
SCENARIO: A recent client was told she could not get a loan
from another mortgage company.
Had a FICO score of 595
10 month job gap last year
Had to assist her father and took time off
Also had 10 housing judgments from her previous residence
SOLUTION: We were able to close this loan with a letter from
the employer confirming the job gap and she paid the judgments
off.
15. REAL STORY
SCENARIO:
Client was turned down by several lenders for having an open
$21,000 charge from 3 years ago with B of A Credit Card going FHA
Had no funds for closing costs
SOLUTION:
Academy allowed the charge off to remain without being paid off
Loan docs to title 5 days early and covered all closing costs
Client found a dream home and had a 25 day closing
16. Academy Studios
MILESTONE MARKETING
Once the loan is opened we will inform your client every step of
Build Rapport
Build Your Personal Brand
Increase Your Online Traffic
Educate Your Clients
Put a Face to Your Name
Reach Your Database Quickly
Only $15 a video!
the way with five highly-customized and dynamic videos
· DOCUMENTATION VIDEO
IHM Trigger date: APPLICATION RECEIVED
AMP Pipeline Field: APPLICATION
· APPRAISAL VIDEO
IHM Trigger date: APPRAISAL ORDERED
AMP Pipeline Field: APPRAISAL ORDERED
· UNDERWRITING VIDEO
IHM Trigger date: SUBMITTED TO UNDERWRITING
AMP Pipeline Field: SUBMITTED TO UNDERWRITING
· CLEAR TO CLOSE VIDEO
IHM Trigger date: DOCS DRAWN
AMP Pipeline Field: CLEAR TO CLOSE
· CONGRATULATIONS VIDEO
IHM Trigger date: FUNDED
AMP Pipeline Field: FUNDED
17. Academy Studios
Digital Post-Close Campaigns
Build Rapport
Build Your Personal Brand
Increase Your Online Traffic
Educate Your Clients
Put a Face to Your Name
Reach Your Database Quickly
Only $15 a video!
18. Academy Studios
CONSUMER FLYERS
Build Rapport
Build Your Personal Brand
Increase Your Online Traffic
Educate Your Clients
Put a Face to Your Name
Reach Your Database Quickly
Only $15 a video!
19. Academy Studios
C0-BRANDED MARKETING
Build Rapport
Build Your Personal Brand
Increase Your Online Traffic
Educate Your Clients
Put a Face to Your Name
Reach Your Database Quickly
Only $15 a video!
We Customize Flyers, Postcards, Door Hangers, Sign Riders and MORE!
20. Academy Studios
Exclusive Zillow Partnership
Build Rapport
Build Your Personal Brand
Increase Your Online Traffic
Educate Your Clients
Put a Face to Your Name
Reach Your Database Quickly
Only $15 a video!
Grow your business with Academy &
Zillow!
Academy is the ONLY lender that Zillow has
partnered with in Arizona due to our
successful long standing participation
Get access to “hard to purchase” AZ
inventory
Monthly “’face-to-face” lead generation
meetings
21. Academy Studios
Build Rapport
Build Your Personal Brand
Increase Your Online Traffic
Educate Your Clients
Put a Face to Your Name
Reach Your Database Quickly
Only $15 a video!
GO MOBILE With Your Custom-Branded App!
Academy will design sign riders with your
custom CODE
SHARE with everyone looking to buy a home
ALL INQUIRIES GO TO YOU AT NO CHARGE!
https://mobilityre.com/
22. Academy Studios
Studios
Build Rapport
Build Rapport
Build Your Personal Brand
Build Your Personal Brand
Increase Your Online Traffic
Increase Your Online Traffic
Educate Your Clients
Educate Your Clients
Put a Face to Your Name
Put a Face to Your Name
Reach Your Database Quickly
Reach Your Database Quickly
Only $15 a video!
Only $15 a video!
23. Academy Studios
Aerial/Drone Services
Build Rapport
Build Your Personal Brand
Increase Your Online Traffic
Educate Your Clients
Put a Face to Your Name
Reach Your Database Quickly
Only $15 a video!
Earn More Listings
Build Your Personal Brand
Appease your Sellers
Increase page views
Affordable!
www.AcademyAerial.com
24. Get Educated The Academy Way
Relevant Finance Classes
Continuing Education
Consumer Workshops
Public Home Buyers Classes
We make learning FUN,
INTERACTIVE & MEMORABLE!
28. YOUR OFFICE AWAY FROM HOME
• Complimentary Training Room
Accessibility for Your Events
• We Can Schedule Home Buyer
Workshops for Your Clients!
• Utilize our office for day-to-day
business
YOU’RE ALWAYS WELCOME!