A brief high level summary of the thoughtonomy solution to robotic automation and the virtual workforce.

1. Introducing
Process Automation for Service Operations
Software Robots for Service Operations
November 2013
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2. the problem
• Manually intensive tasks in
support operations
• Offshoring not a long term
solution
• Previous automation
approaches have not
delivered
– Automated discrete tasks not end to
end process
– Challenges integrating legacy and/or
customer systems
– Lengthy disruptive change programs
to deploy and integrate new tools
Level 3 - Guru
Level 2 - SME
Level 1 - Analyst
Automation
Prevention

3. the solution
• Software robots to
replace manual labour
• “Virtual workers” operate
exactly as a user would
• Trained to execute
existing processes with
existing tools & systems
• No need for process
redesign, system
integration or tools
replacement

4. robot workforce
• A scalable workforce
available 24x7
• Work across standard,
bespoke and legacy
applications and systems
• 100% free from human
error
• 100% process compliant
• Full audit trail of all
activities

5. the prize
• Cost reduction of up to 90%
• Improvement in service
quality, consistency and
time to resolution
• Enhanced customer
experience
• Benefits realised within
weeks
• No lock-in to tools vendors
• Will leverage existing
automation investments