The document summarizes the current arrestee food preparation and service process at the LAPD, which involves preparing hot meals at fixed times. This negatively impacts officer bookings and creates safety issues. The proposed plan is to switch dinner to a cold meal (sandwich, fruit, drink) to address the root cause that the option for cold meals is not well known. This would allow staff to focus on other duties instead of meal preparation during busy times, reducing complaints and liability while achieving estimated annual cost savings of $154,953. Key steps include checking with vendors, health departments, and notifying divisions for implementation by May 1st, with follow-up audits to monitor effectiveness.

1. Arrestee Food Prep & Service Process
Team Members: LAPD
Team Members: LAPD
Consultant: Will Decker
Consultant: Will Decker
Start Date:
Start Date:
Team Leader:
Team Leader:
Theme: Arrestee Food Preparation and Service Process
Theme: Arrestee Food Preparation and Service Process
PLAN
1. GRASP THE SITUATION
CURRENT STATE
CURRENT STATE
Fixed Meal Times (All Three are Hot):
Fixed Meal Times (All Three are Hot):
1.4:30 am – Breakfast
1.4:30 am – Breakfast
2.11:30am/12:00pm – Lunch
2.11:30am/12:00pm – Lunch
3.5:00 pm – Dinner
3.5:00 pm – Dinner
•Takes D/O approx. 2 to 4 hours to cook & prepare meals
•Takes D/O approx. 2 to 4 hours to cook & prepare meals
•Focus on dinner preparation and service
•Focus on dinner preparation and service
•Busiest
•Busiest
•Most Prisoners
•Most Prisoners
•Heavy prisoner arrival time 5:00 pm to 10:00 pm
•Heavy prisoner arrival time 5:00 pm to 10:00 pm
3:00 pm - Prisoner Count
3:00 pm - Prisoner Count
•Count is anywhere from 60 – 300 prisoners
•Count is anywhere from 60 – 300 prisoners
•Lower on weekdays
•Lower on weekdays
•Higher on weekends
•Higher on weekends
•Medical meals – pregnant women, diabetics, vegetarians
•Medical meals – pregnant women, diabetics, vegetarians
3:00pm – 5:00 pm – Showers & Medical Checks
3:00pm – 5:00 pm – Showers &
Checks
Variables:
Variables:
•Fights
•Fights
•Medical emergencies/medical transfers
•Medical emergencies/medical transfers
•Transfers (arrestee’s)
•Transfers (arrestee’s)
•Contraband searches
•Contraband searches
•Visitation overlap
•Visitation overlap
•O.R’s/PCD releases/Bail Outs
•O.R’s/PCD releases/Bail Outs
•Detective Interviews
•Detective Interviews
3:00 pm to 5:00 pm - Food Preparation:
3:00 pm to 5:00 pm - Food Preparation:
Meals in ovens
Meals in ovens
Thawing/warming bread
Thawing/warming bread
Meal setup (spoons, apples, milk bread)
Meal setup (spoons, apples, milk bread)
5:00 pm – Food Delivery:
5:00 pm – Food Delivery:
Request additional personnel
Request additional personnel
Pull prisoners from cell
Pull prisoners from cell
Cell inspection/cleaning
Cell inspection/cleaning
Food Service/Prisoner Return
Food Service/Prisoner Return
6:60 pm – Complete
6:60 pm – Complete
New Bookings (After Headcount/Not Fed)
New Bookings (After Headcount/Not Fed)
•Arrestees are irritated & confrontational
•Arrestees are irritated & confrontational
•Staff adjustment for medical meals prep (redeployment)
•Staff adjustment for medical meals prep (redeployment)
•Supervisors altering policy/ meal service times due to health department
•Supervisors altering policy/ meal service times due to health department
• Generates bad morale
• Generates bad morale
• Encourages “me to”
• Encourages “me to”
• Non-stop cooking/feeding
• Non-stop cooking/feeding
• Staff adjustment/redeployment required
• Staff adjustment/redeployment required
•Arrestee complaints
•Arrestee complaints
•Potential liability
•Potential liability
Negative Effect on P/Os
Negative Effect on P/Os
•Understaffed booking area
•Understaffed booking area
•Longer wait times
•Longer wait times
•Inefficient process
•Inefficient process
•Animosities develop between P/Os and Jail Staff
•Animosities develop between P/Os and Jail Staff
•Effect COP mandated lower response times for patrol
•Effect COP mandated lower response times for patrol
•Creates service delays and complaints
•Creates service delays and complaints
Problem Statement: Current feeding process negatively impacts P/O bookings, arrestee
Problem Statement: Current feeding process negatively impacts P/O bookings, arrestee
temperament, creating potential officer safety issues and LAPD liability.
temperament, creating potential officer safety issues and LAPD liability.
ROOT CAUSE ANALYSIS
3. BUILD THE PLAN
Why is this happening?
D/O Redeployment
Why?
Meals (dinner) require D/O to prepare hot meals at
busiest time
Why?
Cold meals never an option
Why?
Cold meal ordering option not well known
Root Cause:
Options for ordering cold meals is not known
DESIRED STATE (AFTER)
Breakfast meals remain hot
Lunch meals remain hot
Dinner meals switch to cold meals
•Sandwich, Fruit, Drink
•Meets health department and Title 15
requirements
•Meals are available for late bookings
•No reassignment of D/Os for meal preparation
•Continues to meet medical meal requirements
Tangible Benefit/Value for POs:
Tangible Benefit/Value for POs:
Shorter wait time
Shorter wait time
Increase in available staff
Increase in available staff
Minimize animosity
Minimize animosity
Increase in response time “availability”
Increase in response time “availability”
Minimize complaints
Minimize complaints
2. SELECT THE BEST ALTERNATIVE
Intangible Benefits to Dos:
Intangible Benefits to Dos:
Reduce arrestee confrontations
Reduce arrestee confrontations
Efficient deployment
Efficient deployment
Reduce arrestee complaints “1.28”
Reduce arrestee complaints “1.28”
Reduce liability, burn claims
Reduce liability, burn claims
Reduce PO/DO complaints
Reduce PO/DO complaints
Reduce health dept. deficiencies
Reduce health dept. deficiencies
Keep breakfast and lunch hot meals
Switch dinner to cold meal consisting of:
• Sandwich
• Fruit
• Drink
•Meets health department and Title 15 requirements
•Meals are available for late bookings
•No reassignment of D/Os for meal preparation
•Continues to meet medical meal requirements
KEY STEPS:
KEY STEPS:
Check with Vendor
Check with Vendor
Check with Health Department
Check with Health Department
Develop proposal for Captain with notification to Chief G.
Develop proposal for Captain with notification to Chief G.
Division notification and protocol
Division notification and protocol
Implementation (Big & Small)
Implementation (Big & Small)
Recap and Debrief
Recap and Debrief
Semi-Annual Audit to monitor effectiveness
Semi-Annual Audit to monitor effectiveness
ESTIMATED COST OR PRODUCTIVITY SAVINGS:
ESTIMATED COST OR PRODUCTIVITY SAVINGS:
Cost Savings - Meals
Cost Savings - Meals
Regional Jails:
Regional Jails:
Hot Dinners $13.44 (12) - $1.12 per person
Hot Dinners $13.44 (12) - $1.12 per person
Cold Dinners $10.40 (20) - $0.52 per person
Cold Dinners $10.40 (20) - $0.52 per person
$0.60 ppm
$0.60 ppm
$0.60 x 654 x 150 = $32,850 x 3 (MJS) = $98,550
$0.60 x 654 x 150 = $32,850 x 3 (MJS) = $98,550
Outlying Jails:
Outlying Jails:
$0.60 x 15 x 365 x 7 = $22,995
$0.60 x 15 x 365 x 7 = $22,995
$098,550.00 (Regional Jails) + $022,995.00 (Outlying Jails) = $121,545 Total Cost Savings
$098,550.00 (Regional Jails) + $022,995.00 (Outlying Jails) = $121,545 Total Cost Savings
Productivity Savings – Food Prep
Productivity Savings – Food Prep
Save regional man hours 1 hr x 1.35 people x 365 x $22.60 = $11,136.00
Save regional man hours 1 hr x 1.35 people x 365 x $22.60 = $11,136.00
$11.136.00 x 3 jails = $33,408.00 Total Productivity Savings
$11.136.00 x 3 jails = $33,408.00 Total Productivity Savings
121,545.00 + $33,408.00 = Total Cost Savings of $154,953.00
DO/LEARN
4. IMPLEMENT, MONITOR & ADJUST
ACTION
RESPONSIBILITY
WHEN
Check with
Vendor
Malis/Rivas
4/7/05
Check with
Health Dept.
Dr. Jaye
4/11/05
Proposal to
Captain with
notification to
Chief G.
Malis
4/13/05
Division
notification &
protocol
Malis/Walker
4/20/05
Implementation
(Big/Small)
Area
Supervisors/Malis
Announcement
pending
Implementation Date
5/1/05
Recap/Debrief
Malis
5/9/05
Semi-Annual
Audit to monitor
effectiveness
Walker
6 to 12 months
LAPD PDL – Last Updated 11/16/13 18:32