Your last name is your password.
If you have any questions or have
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Microsoft Confidential 2
Microsoft Confidential 3
Microsoft Confidential 4
Professional
Experience
• Microsoft, Chief Economist & CVP
• Google, Research Director
• Yahoo, Chief Economist
Economics
Professor
• UWO
• UTexas
• CalTech
• MIT
• U of Chicago
Expert Testimony • Exxon-Mobil
• BP-Arco
• FTC v. Rambus
• Peoplesoft-Oracle
• US Congress
Author & Editor • Articles: 100+ on Auctions, Pricing, Strategy, Antitrust, ML, Computational Advertising
• Books: Competitive Solutions, Introduction to Economic Analysis
• Editor: Am Econ Rev, JET, Econ Inquiry, TEAC
Market Design • Co-designer, U.S. Spectrum auction
• Mexican spectrum, microwave auctions
Pricing strategy determines
customer segmentation
and price points
Microsoft Confidential 5
Engineering
Economics
Sales &
Marketing
Engineering enables product
features and generates core
consumer valuations
Sales & Marketing
goes to market, conveys value
proposition to customer base
Microsoft Confidential 6
Microsoft Confidential 7
Microsoft Confidential 8
I. Pricing 101
II. Monopoly Pricing
III. Price Discrimination
IV. Psychology of Pricing
V. Competition
VI. Dynamics
Microsoft Confidential 9
I. Pricing 101
II. Monopoly Pricing
III. Price Discrimination
IV. Psychology of Pricing
V. Competition
VI. Dynamics
Microsoft Confidential 10
Pricing 101
“all phone prices are offered
only with activation of a new
line of service with verizon
wireless, under the terms and
conditions of selected service
plan.”
“prices exclusive to t-
mobile.com and valid only
with new service activation.”
Microsoft Confidential 11
Pricing 101
Microsoft Confidential 12
Pricing 101
Microsoft Confidential 13
Pricing 101
Microsoft Confidential 14
Pricing 101
Complex,
Difficult,
Inscrutable
Offer
Microsoft Confidential 15
I. Pricing 101
II. Monopoly Pricing
III. Price Discrimination
IV. Psychology of Pricing
V. Competition
VI. Dynamics
prices depend on customer characteristics
offer discounts to elastic (price sensitive)
customers
discounts offered on basis of factors
correlated with price sensitivity
Microsoft Confidential 16
Monopoly Pricing
Microsoft Confidential 17
Monopoly Pricing
mcmcmcp 25.1
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For different demand
segments, typically want
different prices
or price discrimination
(AKA value-based
pricing)
Microsoft Confidential 18
I. Pricing 101
II. Monopoly Pricing
III. Price Discrimination
IV. Psychology of Pricing
V. Competition
VI. Dynamics
Microsoft Confidential 19
Price Discrimination
Microsoft Confidential 20
Price Discrimination
Microsoft Confidential 21
Price Discrimination
Mar 2005 July 2005 June 2006
Large Business $289.99 $334.99 $294.95
GSA/DOD $266.21 $334.99 $294.95
Home $275.49 $267.99 $265.45
Small Business $246.49 $267.99 $265.45
Microsoft Confidential 22
Price Discrimination
Part Number A 019 3405
Microsoft Confidential 23
Example “Damage”
 Pharmaceutical pricing
• Same active in ingredients in veterinary and human meds,
quality assurance only given for humans version
 486SX, 487SX Chips • Disabled math co-processor
 IBM LaserPrinter E • Added chips to slow processing
 Sony 74, 60 minute mini-
discs
• Differ by instructions on disc
 Amazon “super saver”
free shipping (7-10 days)
• Hold the item in the warehouse for a few days
• Copied by many online retailers, price sensitive consumers
willing to wait
Price Discrimination
Microsoft Confidential 24
IBM LaserPrinter 10L
(4029-040)
IBM LaserPrinter 5E
(4029-010)
Added chips to slow processing
Price Discrimination
Microsoft Confidential 25
Price Discrimination
Microsoft Confidential 26
Price Discrimination
Microsoft Confidential 27
Price Discrimination
Microsoft Confidential 28
Price Discrimination
Microsoft Confidential 29
Price Discrimination
Microsoft Confidential 30
Price Discrimination
Microsoft Confidential 31
Price Discrimination
High: $59.95
(3x Low Price)
Low: $21.73
(66% off High Price)
Microsoft Confidential 32
AWS Spot Market Prices
When price spikes, VM
evicted and work lost
Price Discrimination
http://www.oddee.com/item_96454.aspx
http://www.guns.com/2012/09/07/buy-diamond-get-free-rifle/
Microsoft Confidential 33
Price Discrimination
Microsoft Confidential 34
Price Discrimination
Microsoft Confidential 35
I. Pricing 101
II. Monopoly Pricing
III. Price Discrimination
IV. Psychology of Pricing
V. Competition
VI. Dynamics
Microsoft Confidential 36
Types:
 Prices End in 9
• Helps customers convince themselves it’s worth buying
• Works best with luxury goods
 Anchoring • Establish a high a reference price (so lower price looks like a great deal)
 Present Bias (TCO) • Significantly discounting future costs (purchase price vs. TCO)
 Survivorship Bias
• Discounting failures or missing observations
• Examples: Movie stars, pro athletes & tech startup entrepreneurs
 Consideration Sets
• People use “consideration sets” to make decisions
• Offer three alternatives (GBB: good, better, best)
• Branding to put product in consideration sets
 Salient Attributes • Focus on most “important” factor and ignore the rest
 Shrouded Attributes • Neglect to read the fine print
Psychology
Microsoft Confidential 37
Psychology
• Value (and price) of storage is based several factors:
Microsoft Confidential 38
Psychology
Microsoft Confidential 39
Psychology
$ Per
Millions
Standard
Storage
Infrequent
Access
Additional
Charge
Reads $0.40 $1.00 +150%
Writes $5.00 $10.00 +100%
2) Pricing info below is “buried” in pricing page1) AWS Access Fees:
Retrieval: same as monthly per GB price
+ more fine print
Microsoft Confidential 40
I. Pricing 101
II. Monopoly Pricing
III. Price Discrimination
IV. Psychology of Pricing
V. Competition
VI. Dynamics
Weekly Circulars
Microsoft Confidential 41
Grocery prices vary
dramatically from week to week
Why?
Turkeys are cheapest when
demand is highest
Competition
Grocery prices vary
dramatically from week to week
Why?
Turkeys are cheapest when
demand is highest
Weekly Circulars
Microsoft Confidential 42
Competition
Microsoft Confidential 43
Competition
Microsoft Confidential 44
Competition
Source: camelcamelcamel.com
Acer 24” Monitor
$109.99
$179.99
Amazon Price
Microsoft Confidential 45
Acer 24” Monitor
Competition
Source: camelcamelcamel.com
Amazon Price
3rd Party Price
Microsoft Confidential 46
Competition
 2¢ difference is a
30% profit
increase for
retailer
 Ten cent
differences
common nearby
Microsoft Confidential 47
Competition
Microsoft Confidential 48
I. Pricing 101
II. Monopoly Pricing
III. Price Discrimination
IV. Psychology of Pricing
V. Competition
VI. Dynamics
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Pricing by Preston McAfee