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Slide 110/02/2012 Slide 1
Metering – the Shape of Things
to Come?
EDA Upper Canada District
Metering Technologies Group
Prepared by Tom Lawton, TESCO
Edit by Jim McGill, Canadian National Sales Manager
The Eastern Specialty Company
Slide 2
ANSI Meters are round. We all know this.
ANSI C12.1 shows “typical” wiring diagrams and drawings
of standard round meters, specifications for sockets show
round drawings. In our specifications we stop short only
of saying that meters MUST round. But our infrastructure
is overwhelmingly set up for round, socket based meters
and anything else is “unthinkable”.
ANSI meters have been round since before they were
ANSI (ANSI was founded May 14, 1918).
This is the EDA Working Group. EDA was formed in 1922
and most of the initial meter designs in use were already
round or moving that way. Within 20 years of that time
and by the time ANSI was founded virtually all electric
meters in use were round and have remained so to this
day, more than another hundred years into the future.
Our World Is Round
Slide 3
Electrons are round, Q.E.D., Quod erat demonstrandum; thus it is
proved
– All Electric Meters should be round.
Questions?
But in meter school it was pointed out to me….
Slide 4
The First meters were effectively clocks. Analog clocks have
typically always been round. The first unit of commercial energy
measurement in the U.S. was Lamp-hours.
• The meter simply measured the amount of time that there was energy on
the circuit.
• The only electrical devices on the circuit were light bulbs all of the same
type and each using virtually the same amount of energy.
• Bills were presented by time and the number of light bulbs (lamps) on the
circuit.
• There were no switches so you could not turn any individual lamp, you
could only switch off the entire circuit – which turned the meter on and off.
This is also why meters had dials on them.
Why Are Meters Round?
Slide 5
We moved from analog dials to
digital displays. But this did not
fundamentally change our
infrastructure.
Which raises an interesting
question;
• Is there a compelling reason
for them not to be round?
Infrastructure
Slide 6
Is there a compelling reason?
We have an infrastructure that
accepts round, socket based
meters. The cost associated
with rewiring every residence
and commercial location is
quite high and would have to
provide a return to the utility.
Infrastructure
Slide 7
Our industry is very slow to change infrastructure. Socket based
metering became the nearly universally accepted metering style
between the late 1940’s and the early 1960’s but even now
seventy years later we still have a significant number of A-base
installations throughout North America. Most have adapters in
them now but only in the past twenty years have we stopped
manufacturing A Base meters.
Changing Infrastructure
Slide 8
We have been using Test Switches since the early 1910’s. The Test
Switch solved the problem early on of being able to separate the
metering circuit from the power being delivered to the facility. Large
commercial installations could have their meter changed, serviced,
tested without interrupting the service to the facility by simply opening
the switches to the metering circuit.
The switches used at the time were knife blade switches as these were
the switches in common use at the time for industrial applications.
The Test Switch Example
Slide 9
We still use test switches with knife blade switches. Why? They
work and the infrastructure is established. Field technicians
understand how to operate them safely, field test equipment is
designed to interface to them. Changing would present a
significant financial cost to the utility, present a training and
potential safety challenge, a financial burden to replace every
installation and change or replace all of the field test equipment.
The system is not broken so there is no need to “fix it.”
Some Things Do Not Change
Slide 10
Clearly the IEC countries evolved with non-round meters, but there is no
evidence that ANSI will ever convert to IEC meters nor IEC to ANSI meters.
There is an interesting exception to this though that has occurred as a result of
AMI.
Several Caribbean countries that were traditionally IEC found they were having
trouble receiving IEC AMI meters. ANSI style meter manufacturer's had meters
and infrastructure readily available and were ready and able to support their
new Caribbean customers along with their existing Caribbean customers.
Several islands now have a mixed population of IEC style and ANSI style
meters).
Is There Any Movement Away From
Round Meters?
Slide 11
Perhaps we will not. That is always a possibility.
So Why Would We Ever Move Away From
Round Meters?
Slide 12
There are approximately 145 million connected customers for
ANSI meters in the U.S., another 16 million in Canada, and 33
million in Mexico.
However new markets are emerging. And these new markets
will have meters that are not necessarily best suited to be ANSI
style meters.
But the Numbers May Move Us That Way…..
Slide 13
There are an estimated 26 to 44 million street lights in
the U.S. and over 300 million in the world.
Many of these are going to want to have cellular
service on the pole. If we assume only 10 to 20% of
these street lights are eventually outfitted with cellular
service this represents roughly another 5 million end
points in the U.S. alone and 30 to 50 million in the
world.
For the U.S. this means that street light meters could
represent a market of roughly one third the size of
standard meters – with virtually no installed base at
this time. This is clearly a growth market – and this is
a market that an ANSI meter is poorly suited for.
Street Lights and Street Poles
Slide 14
Street light meters have evolved over the past several years
and several are now revenue grade meters – but do not
have anything like an ANSI form factor.
A similar form factor is being used for cellular applications
on top of the pole. And cellular is not the only technology
vying for a spot on top of the pole. Municipalities, utilities
and other private sector enterprises want to put anything
from pollution monitoring devices to security cameras and
more. New ideas are being suggested even as we are
discussing this topic. Some, or all of these applications will
require metering.
This makes the potential market size for these meters more
than half of the size of the existing ANSI meter market size
in the US and Canada – and growing.
Street Lights and Street Poles
Slide 15
Electric Vehicle Chargers - these applications are putting in
embedded meters. There are presently between 50,000
and 60,000 vehicle chargers in the U.S. as of summer of
2018 with this number beginning to rise exponentially. By
some estimates (using TESLA’s network as a baseline)
there are nine to 10 chargers per location. This does not
include home chargers which typically would not need to be
metered. Not a huge market, but the energy coming
through these points has the potential to single handedly
grow our entire market for electricity in the U.S., Canada,
and beyond.
Sub metering – this is now approved and was approved with
an eye toward the electric vehicle charging market. The
sub-metering market sometimes uses ANSI style meters but
often uses lower cost, lower accuracy, non-ANSI meters.
Electric Vehicle Charging
Slide 16
Depending on the Province, the Utility may be able to sell and
meter this power or the Utility will put a conventional meter at the
feeder for a charging station and an independent third party will
sell the power at the chargers.
Whoever is selling the power at each charger – utility or third
party – the meter used there will not be a meter with an ANSI
form factor.
Electric Vehicle Charging
Slide 17
These applications represent a significant amount of new demand for electric
Utilities. Electric Utilities are beginning to investigate and test these meters.
• The market size is becoming of serious commercial interest for electric
utilities, equipment manufacturers and most importantly for the end users.
– Municipalities want the street lights, consumers want the electric
vehicles, and cellular companies want better blanket coverage without
the expense of the huge towers.
These are powerful forces moving us to look at and even adopt non-ANSI form
factor meters.
• We see in the Caribbean example that market forces will move a utility from
one style of meter to another (IEC to ANSI), so there is no reason to believe
that similarly powerful market forces will not move us away from ANSI style
meters. There is no such compelling reason for test switches. There may
be for electric meters,
Change?
Slide 18
For some parts of the ANSI world security and theft are a driving
factor. For these markets, securing the meter is important and
keeping the utility personnel safe even more important.
Parts of the ANSI world meter techs enter certain neighborhoods
under armed guard while others are basically not entered at all
other than for outage restoration. For portions of the ANSI world
Line Losses due to theft routinely exceed 30 and 40% with most
theft occurring at the meter or just prior to the metering point.
Security and Theft
Slide 19
Mexico is beginning to move to non-ANSI meter forms to counter
security issues, revenue diversion issues and cost efficiency issues.
Instead of putting an ANSI meter on the house they are starting to put
non-ANSI style meters in cabinets on poles.
The cabinets are typically being mounted on the pole top with people
security guards (as opposed to squirrel guards). Each cabinet can
have 20 to 40 meters inside for the same number of premises.
Opening the door of the cabinet by an unauthorized user will shut off
the power to all users. Energy diversion occurring after this location
would be theft by one consumer from another and not from the utility.
Energy diversion before the meter would be more difficult and more
dangerous. And changing the form factor of the meter makes the
density of installations much more efficient.
Mexico – North American Example
Slide 20
While Energy diversion may be one of three compelling factors in the
Mexican Market, the other two are similarly compelling for both
Mexico as well as the rest of North America – especially in the U.S.
and Canada.
– Safety (Customer and Utility)
• This is both a safety issue and a security/privacy issue
– Efficiency
Beyond Energy Diversion
Slide 22
Having the meter on the customer premises presents a number of
issues:
• Access by utility personnel requires crossing onto personal property
of the customer. This is not ideal for the utility nor for the customer.
• Dogs, landscaping, fences, security perimeters, distance from road.
• For indoor meters this means an interaction with the customer
(taking time from their day and allowing an unknown person into
their house) and often means multiple trips to access a meter.
The Customer Premises
Slide 23
Ownership of service continues to be an
issue.
• Most customers still do not understand
that the meter socket belongs to them (not
in all service territories but in the
overwhelming majority).
• This typically causes friction with the
customer if their service is deemed unsafe
and in need of service or replacement.
– The amount spent by the utility to
follow-up and ensure that the
customer has complied with this
request is often more than the cost of
the work, the customer never
appreciates having to do this work,
and until the work is done a
potentially hazardous condition exists
in the field.
Ownership and Access
Slide 24
Imagine if we can do that? Not much
different from metering an apartment
complex. The meter is remote from the
apartment. But what if we could move
to a centralized cabinet mounted near
the street or even on a pole. While we
do not need to put at the pole top for
the same energy diversion reasons, we
could if that was the most convenient
location. We could also just locate
close to the pad mount transformers.
• Access by the utility personnel is
dramatically improved.
• The ability to work on a service or
install new meters is greatly
improved.
Moving the Meter Off the Customer Premises?
Slide 25
Multiple issues are addressed if we pursue this paradigm shift. Just considering the customer
interaction:
• Easier access for utility personnel. Utility efficiency improves as the visit is not to the customer
premises but to a location at or near a Utility pole or transformer.
• Perceived “Trespassing” is no longer an issue for the customer, and the invasion of the
customer’s privacy is no longer an issue. No interaction with customers, other than notification
is required for servicing or accessing their meter.
• Ownership of service is no longer an issue. This removes a potential point of contention
between utility and consumer
– No more Hot Sockets at customer locations
– No more accidental damage by contractors drilling or cutting service wires when working
on the other side of a wall or partition from the metering location.
– Utilities and meter manufacturers would no longer be called into home fire investigations
as a result of the meter being located on or in the home.
• Less opportunity for tampering and theft of service
Overall there are far fewer interactions with the customer that typically would be neutral or negative.
Overall perception of the utility would improve.
Moving the meter off the customer premises?
Slide 26
• New opportunities to use a centralized AMI system that would have less hardware per end point and
therefore be lower cost per endpoint
• Changing the form factor of the meter allows for more efficient layout of this “metering box”. Without a
display the meter can be far smaller, be part of an AMI network, still have a disconnect and still be as
accurate as ever. The meter could have standard blades with similar or different spacing.
– For Utilities that want a display, an in home display or a web portal can be provided which can
provide far more information than typically available from the front of a conventional ANSI meter.
– The dials on electro mechanical meters were deliberately installed backwards in the early part of
the 20th century so that the consumer could not readily determine how much electricity they had
consumed but a trained utility meter reader could still quickly take and manually record the
reading. A web portal or in house display would clearly be a significant improvement for any
commission that wanted more information more readily available to the customer.
• A more efficient form factor would be rectangular and not round.
– Shipping and handling
– Handling and testing in the meter shops
– Density at installed locations
• Changing of meters and upgrading or changing AMI systems becomes far easier
Potential Utility Cost efficiencies
Slide 27
We do not need to do what we have always
done because we have always done this.
The rapidly growing markets for non-ANSI
style meters in street light, electric vehicle and
other sub metering markets is already driving
us to consider how to design, build and certify
non-ANSI meter forms. Now is also a good
time to re-examine what we consider a meter
should look like and where this meter should
be located. This is a point of friction that
every utility has “lived with.” Both customer
and utility have learned to “live with” this
issue.
But why do we need to persist in this
practice?
Summary
Slide 28
There has to be a business case. There always has to be a business case. If
the cost to implement would be regained in avoided cost of future AMI
installations, reduced capital cost per metering installation and reduced cost
to service plus the “intangibles” or soft cost of fewer negative customer
interactions and a better customer perception of the utility and this business
case starts to become very compelling. Add in the avoided cost of accidents
to utility personnel and consumers, safety related issues from utility personnel
being attacked and harmed, and reduced energy diversion the case may be
readily made for many utilities.
This change does not need to occur over night but can be gradually
implemented in new construction and in the oldest sites with inside metering
to begin.
But we have to start by even considering the possibilities.
There is no good reason
Slide 29
Questions and Discussion
Jim McGill
TESCO – The Eastern Specialty Company
Hillsburgh, Ontario
jim.mcgill@tescometering.com
Cell: 905-301-1640
This presentation can also be found under Meter Conferences
and Schools on the TESCO web site:
www.tescometering.com

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Metering - The Shape of Things to Come

  • 1. Slide 110/02/2012 Slide 1 Metering – the Shape of Things to Come? EDA Upper Canada District Metering Technologies Group Prepared by Tom Lawton, TESCO Edit by Jim McGill, Canadian National Sales Manager The Eastern Specialty Company
  • 2. Slide 2 ANSI Meters are round. We all know this. ANSI C12.1 shows “typical” wiring diagrams and drawings of standard round meters, specifications for sockets show round drawings. In our specifications we stop short only of saying that meters MUST round. But our infrastructure is overwhelmingly set up for round, socket based meters and anything else is “unthinkable”. ANSI meters have been round since before they were ANSI (ANSI was founded May 14, 1918). This is the EDA Working Group. EDA was formed in 1922 and most of the initial meter designs in use were already round or moving that way. Within 20 years of that time and by the time ANSI was founded virtually all electric meters in use were round and have remained so to this day, more than another hundred years into the future. Our World Is Round
  • 3. Slide 3 Electrons are round, Q.E.D., Quod erat demonstrandum; thus it is proved – All Electric Meters should be round. Questions? But in meter school it was pointed out to me….
  • 4. Slide 4 The First meters were effectively clocks. Analog clocks have typically always been round. The first unit of commercial energy measurement in the U.S. was Lamp-hours. • The meter simply measured the amount of time that there was energy on the circuit. • The only electrical devices on the circuit were light bulbs all of the same type and each using virtually the same amount of energy. • Bills were presented by time and the number of light bulbs (lamps) on the circuit. • There were no switches so you could not turn any individual lamp, you could only switch off the entire circuit – which turned the meter on and off. This is also why meters had dials on them. Why Are Meters Round?
  • 5. Slide 5 We moved from analog dials to digital displays. But this did not fundamentally change our infrastructure. Which raises an interesting question; • Is there a compelling reason for them not to be round? Infrastructure
  • 6. Slide 6 Is there a compelling reason? We have an infrastructure that accepts round, socket based meters. The cost associated with rewiring every residence and commercial location is quite high and would have to provide a return to the utility. Infrastructure
  • 7. Slide 7 Our industry is very slow to change infrastructure. Socket based metering became the nearly universally accepted metering style between the late 1940’s and the early 1960’s but even now seventy years later we still have a significant number of A-base installations throughout North America. Most have adapters in them now but only in the past twenty years have we stopped manufacturing A Base meters. Changing Infrastructure
  • 8. Slide 8 We have been using Test Switches since the early 1910’s. The Test Switch solved the problem early on of being able to separate the metering circuit from the power being delivered to the facility. Large commercial installations could have their meter changed, serviced, tested without interrupting the service to the facility by simply opening the switches to the metering circuit. The switches used at the time were knife blade switches as these were the switches in common use at the time for industrial applications. The Test Switch Example
  • 9. Slide 9 We still use test switches with knife blade switches. Why? They work and the infrastructure is established. Field technicians understand how to operate them safely, field test equipment is designed to interface to them. Changing would present a significant financial cost to the utility, present a training and potential safety challenge, a financial burden to replace every installation and change or replace all of the field test equipment. The system is not broken so there is no need to “fix it.” Some Things Do Not Change
  • 10. Slide 10 Clearly the IEC countries evolved with non-round meters, but there is no evidence that ANSI will ever convert to IEC meters nor IEC to ANSI meters. There is an interesting exception to this though that has occurred as a result of AMI. Several Caribbean countries that were traditionally IEC found they were having trouble receiving IEC AMI meters. ANSI style meter manufacturer's had meters and infrastructure readily available and were ready and able to support their new Caribbean customers along with their existing Caribbean customers. Several islands now have a mixed population of IEC style and ANSI style meters). Is There Any Movement Away From Round Meters?
  • 11. Slide 11 Perhaps we will not. That is always a possibility. So Why Would We Ever Move Away From Round Meters?
  • 12. Slide 12 There are approximately 145 million connected customers for ANSI meters in the U.S., another 16 million in Canada, and 33 million in Mexico. However new markets are emerging. And these new markets will have meters that are not necessarily best suited to be ANSI style meters. But the Numbers May Move Us That Way…..
  • 13. Slide 13 There are an estimated 26 to 44 million street lights in the U.S. and over 300 million in the world. Many of these are going to want to have cellular service on the pole. If we assume only 10 to 20% of these street lights are eventually outfitted with cellular service this represents roughly another 5 million end points in the U.S. alone and 30 to 50 million in the world. For the U.S. this means that street light meters could represent a market of roughly one third the size of standard meters – with virtually no installed base at this time. This is clearly a growth market – and this is a market that an ANSI meter is poorly suited for. Street Lights and Street Poles
  • 14. Slide 14 Street light meters have evolved over the past several years and several are now revenue grade meters – but do not have anything like an ANSI form factor. A similar form factor is being used for cellular applications on top of the pole. And cellular is not the only technology vying for a spot on top of the pole. Municipalities, utilities and other private sector enterprises want to put anything from pollution monitoring devices to security cameras and more. New ideas are being suggested even as we are discussing this topic. Some, or all of these applications will require metering. This makes the potential market size for these meters more than half of the size of the existing ANSI meter market size in the US and Canada – and growing. Street Lights and Street Poles
  • 15. Slide 15 Electric Vehicle Chargers - these applications are putting in embedded meters. There are presently between 50,000 and 60,000 vehicle chargers in the U.S. as of summer of 2018 with this number beginning to rise exponentially. By some estimates (using TESLA’s network as a baseline) there are nine to 10 chargers per location. This does not include home chargers which typically would not need to be metered. Not a huge market, but the energy coming through these points has the potential to single handedly grow our entire market for electricity in the U.S., Canada, and beyond. Sub metering – this is now approved and was approved with an eye toward the electric vehicle charging market. The sub-metering market sometimes uses ANSI style meters but often uses lower cost, lower accuracy, non-ANSI meters. Electric Vehicle Charging
  • 16. Slide 16 Depending on the Province, the Utility may be able to sell and meter this power or the Utility will put a conventional meter at the feeder for a charging station and an independent third party will sell the power at the chargers. Whoever is selling the power at each charger – utility or third party – the meter used there will not be a meter with an ANSI form factor. Electric Vehicle Charging
  • 17. Slide 17 These applications represent a significant amount of new demand for electric Utilities. Electric Utilities are beginning to investigate and test these meters. • The market size is becoming of serious commercial interest for electric utilities, equipment manufacturers and most importantly for the end users. – Municipalities want the street lights, consumers want the electric vehicles, and cellular companies want better blanket coverage without the expense of the huge towers. These are powerful forces moving us to look at and even adopt non-ANSI form factor meters. • We see in the Caribbean example that market forces will move a utility from one style of meter to another (IEC to ANSI), so there is no reason to believe that similarly powerful market forces will not move us away from ANSI style meters. There is no such compelling reason for test switches. There may be for electric meters, Change?
  • 18. Slide 18 For some parts of the ANSI world security and theft are a driving factor. For these markets, securing the meter is important and keeping the utility personnel safe even more important. Parts of the ANSI world meter techs enter certain neighborhoods under armed guard while others are basically not entered at all other than for outage restoration. For portions of the ANSI world Line Losses due to theft routinely exceed 30 and 40% with most theft occurring at the meter or just prior to the metering point. Security and Theft
  • 19. Slide 19 Mexico is beginning to move to non-ANSI meter forms to counter security issues, revenue diversion issues and cost efficiency issues. Instead of putting an ANSI meter on the house they are starting to put non-ANSI style meters in cabinets on poles. The cabinets are typically being mounted on the pole top with people security guards (as opposed to squirrel guards). Each cabinet can have 20 to 40 meters inside for the same number of premises. Opening the door of the cabinet by an unauthorized user will shut off the power to all users. Energy diversion occurring after this location would be theft by one consumer from another and not from the utility. Energy diversion before the meter would be more difficult and more dangerous. And changing the form factor of the meter makes the density of installations much more efficient. Mexico – North American Example
  • 20. Slide 20 While Energy diversion may be one of three compelling factors in the Mexican Market, the other two are similarly compelling for both Mexico as well as the rest of North America – especially in the U.S. and Canada. – Safety (Customer and Utility) • This is both a safety issue and a security/privacy issue – Efficiency Beyond Energy Diversion
  • 21. Slide 22 Having the meter on the customer premises presents a number of issues: • Access by utility personnel requires crossing onto personal property of the customer. This is not ideal for the utility nor for the customer. • Dogs, landscaping, fences, security perimeters, distance from road. • For indoor meters this means an interaction with the customer (taking time from their day and allowing an unknown person into their house) and often means multiple trips to access a meter. The Customer Premises
  • 22. Slide 23 Ownership of service continues to be an issue. • Most customers still do not understand that the meter socket belongs to them (not in all service territories but in the overwhelming majority). • This typically causes friction with the customer if their service is deemed unsafe and in need of service or replacement. – The amount spent by the utility to follow-up and ensure that the customer has complied with this request is often more than the cost of the work, the customer never appreciates having to do this work, and until the work is done a potentially hazardous condition exists in the field. Ownership and Access
  • 23. Slide 24 Imagine if we can do that? Not much different from metering an apartment complex. The meter is remote from the apartment. But what if we could move to a centralized cabinet mounted near the street or even on a pole. While we do not need to put at the pole top for the same energy diversion reasons, we could if that was the most convenient location. We could also just locate close to the pad mount transformers. • Access by the utility personnel is dramatically improved. • The ability to work on a service or install new meters is greatly improved. Moving the Meter Off the Customer Premises?
  • 24. Slide 25 Multiple issues are addressed if we pursue this paradigm shift. Just considering the customer interaction: • Easier access for utility personnel. Utility efficiency improves as the visit is not to the customer premises but to a location at or near a Utility pole or transformer. • Perceived “Trespassing” is no longer an issue for the customer, and the invasion of the customer’s privacy is no longer an issue. No interaction with customers, other than notification is required for servicing or accessing their meter. • Ownership of service is no longer an issue. This removes a potential point of contention between utility and consumer – No more Hot Sockets at customer locations – No more accidental damage by contractors drilling or cutting service wires when working on the other side of a wall or partition from the metering location. – Utilities and meter manufacturers would no longer be called into home fire investigations as a result of the meter being located on or in the home. • Less opportunity for tampering and theft of service Overall there are far fewer interactions with the customer that typically would be neutral or negative. Overall perception of the utility would improve. Moving the meter off the customer premises?
  • 25. Slide 26 • New opportunities to use a centralized AMI system that would have less hardware per end point and therefore be lower cost per endpoint • Changing the form factor of the meter allows for more efficient layout of this “metering box”. Without a display the meter can be far smaller, be part of an AMI network, still have a disconnect and still be as accurate as ever. The meter could have standard blades with similar or different spacing. – For Utilities that want a display, an in home display or a web portal can be provided which can provide far more information than typically available from the front of a conventional ANSI meter. – The dials on electro mechanical meters were deliberately installed backwards in the early part of the 20th century so that the consumer could not readily determine how much electricity they had consumed but a trained utility meter reader could still quickly take and manually record the reading. A web portal or in house display would clearly be a significant improvement for any commission that wanted more information more readily available to the customer. • A more efficient form factor would be rectangular and not round. – Shipping and handling – Handling and testing in the meter shops – Density at installed locations • Changing of meters and upgrading or changing AMI systems becomes far easier Potential Utility Cost efficiencies
  • 26. Slide 27 We do not need to do what we have always done because we have always done this. The rapidly growing markets for non-ANSI style meters in street light, electric vehicle and other sub metering markets is already driving us to consider how to design, build and certify non-ANSI meter forms. Now is also a good time to re-examine what we consider a meter should look like and where this meter should be located. This is a point of friction that every utility has “lived with.” Both customer and utility have learned to “live with” this issue. But why do we need to persist in this practice? Summary
  • 27. Slide 28 There has to be a business case. There always has to be a business case. If the cost to implement would be regained in avoided cost of future AMI installations, reduced capital cost per metering installation and reduced cost to service plus the “intangibles” or soft cost of fewer negative customer interactions and a better customer perception of the utility and this business case starts to become very compelling. Add in the avoided cost of accidents to utility personnel and consumers, safety related issues from utility personnel being attacked and harmed, and reduced energy diversion the case may be readily made for many utilities. This change does not need to occur over night but can be gradually implemented in new construction and in the oldest sites with inside metering to begin. But we have to start by even considering the possibilities. There is no good reason
  • 28. Slide 29 Questions and Discussion Jim McGill TESCO – The Eastern Specialty Company Hillsburgh, Ontario jim.mcgill@tescometering.com Cell: 905-301-1640 This presentation can also be found under Meter Conferences and Schools on the TESCO web site: www.tescometering.com