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Principles & practices of management (2009)
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IIM6101
M.B. A. (Sem. I)(MainlBack) Examination, February - 2009
Principles .&Practices ot-Management (M-101)
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, Time: 3 Hours] ~5-o~-~j [Total Marks: 70
[Min. Passing Marks: 28
The question Paper is divided in two Sections.
Section A contains 6 questions put. of which the ~ahdidate is
required to attempt any '4 questions. Section B contains short
case study / application based one question which is compulsory.
All questions are carrying equal marks.
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Use of following supporting material is permitted during examination.
(Mentioned in form No. 205)
1. Nil 2. Nil
SECTION - A.
1/ Who are manager~ ?What do managers do ?How will you reconcile
~ management functions and managerial rqles ?
2+10+2
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9.
What is 'B:ureaucracy' ? Differentiate between scientific approach.
.and cBehaViotual approach to management. Which approach is'
more sUitable in present scenario? '"
2+7+5
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. 3 >, Write short"notes on :,
dc':~~(a) ~"Strategic planning
4
I .----- (b) Policies
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/'--/ (c) Bounded rationality. ~.'
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4 Discuss followings:
(i)
"Informal or~an~sation is detrime~t~ . to th.e inteF~~~>~f ". ~ 1
~ormal org~sation .and, .t~erefore, It IS an.~~,~' ~~~p}d~:,;,~~:t :, ,.~,;' :~:I'
In the bud Itself." ',':u '.:;" ~ '" :';;" .' ;,;;'":. . ,:
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"Decentralisation is not nec.ess~y gOo.d,:Ilorceila;tion"" ""-'
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(ii)
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What do you understahd by "Leadership style'? Can you explain
L~adership styles on a co~? If so, h.ow?. ~.
. . 7+7-
6 Define control. Explain briefly:
. (i) Concurrent control
(ii) Fe~d forward control
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(iii) Strategic point control and
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(iv) PERT,~ ..->......-
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2+2+2+3+5
SECTION - B
'Case St~dy'.-
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Nitish is 23 years old and will be receiving his professional. . .. .
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PG degree' in -HRM from the university at the, end,"of this.-;.; ',.' ., '''V. " ',. -.' .,' ~., - ~..
~,s~m~,$ter.He had spent. the past twomuor Age Ins~ CQ.'(AlC), '
"'I ''j. ~c., "".' . .-' " " .
",'fiJJ.ing in on a numb~r 'ofdiffer~nt jobs while employees took'
,'t~irva:cation$.,.H~' h~s receivedandaccep~ed an offer .to join" . '' .
'i;:~~9,..~~<;11ef~anent basis upon pos.t grad~ation, as a s~pervisor .
:in' ~he policy renewal department. . '
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.,... AIe is. a larg~' insurance company. In the HQ office
alone, " wii~:re .Nitish. will work, they have 5000 em~loyees.
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The company believes strongly in the personal development .
of its employees. This translates into a philosophy, emanating
from the Top executives offices, of trust and respect for
all AlC employees. -The job Nitish will be assuming requires
him to direct the activities of 25 clerks. Their jobs require
little training and are quite routine in nature. _A. clerk's
responsibility is to ensure that renewal notices are sent on
current policies, tabulate. any changes in premi~m frilln- a- .. . m '_'-. -.---
standardized table, and advise the sales division if a policy
is to be canc~lled as a' ~es~t of non-response to ren:~;'al'--.--- .,
notices.
Nitish's group is composed entirely of women, ranging
. from 19 to 62 years of age, with a median age of 25. For the
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most part, they are matriculates .with little prior working. . -' -
experimlCe. The salary range for policy renewal clerks is'- .
Rs. 2,500 to Rs. 3,000 per month.. Nitish 'Yill be replacing- ~
a long time AlC employee, Ajay. Ajay is retiring after.-35-y.ears__--
. with AlC, the last 14 spent a~ _:Qolicy renewal supervisor.
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, Since Nitish had spent a few weeks in Aj~'~_~o:up last
summer (SIP), he was familiar with Ajay's style and also
knew most of the group members. He anticipated' no problems
from any of his soon.:to-be employees, except possibly for
Jawahar. Jawahar was well into his fifties, had been a
-- . ~ - . -
policy r~newal clerk for over a -dozonyears, and as the 'grand
'old man', carried' a lot of weight with group members. Nitish
concluded t~at without Jawahar's support, his job could prove
"" very. difficult.';~. -" -'
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Nitish is determined to get his career off on the right foot.
As a result, he had been doing a lot of thinking about the qualities
of an effective Leader.
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Question' :
(1) What are the criti<:al factors that will influence Nitish's
,/ success as - a: leader ?W ould these factors be' the same if
j' success were defined ~ group productivity?
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, (2) " What suggestion might you make to Nitish to help him over
or control Jawahar ? '
3."
, (~y/ Describe the style you ~1;liink would be most effective for
,j , .Nitish. -~-
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