The document discusses standard quality measures that hospitals must meet to be accredited. It outlines steps for hospitals to take to develop a strategic plan to meet these standards, including performing environmental and internal assessments, formulating a vision and mission, setting objectives and actions, and implementing and evaluating the plan. The plan should be realistic, safe, optimized, flexible, and account for environmental factors and the hospital's capabilities. The overall goal is for hospitals to develop strategic plans to ensure they provide quality care and maintain accreditation.

1. Dr. A. Hany Hassanain, PhD.

2. The standard measures are the measures that are acceptable universally in hospitals and they reflect parameters that are not allowed to be broken, if the hospital is to be accredited by a TQM authority.

3. The standard measure
How far is the hospital from the standard measure?
Is it a must that the hospital apply the standard measures?
What is the time needed to reach these standard measures ?
BRAIN STORM to know how to start – see next slide

4. The aim:
To have a vision that serve as a guide and frame work for the mission and objectives
To carry the hospital to the future one should know where the hospital stands now (in its environment and its ability and capability)
Ability = having and means
Capability = having the means and the will

5. To know who are we and where we stand
Our ability
How can we turn ability into capability

6. Environmental Opportunities and Threats Profile
Social environment  O & T
Political Environment  O & T
Economic Environment  O & T
Legal Environment  O & T
Biological Environment  O & T
Industrial Environment  O & T

7. Internal assessment of the hospital
Strength Opportunities
Weakness Threats

8. ETOP + SWOT 

9. Formulating vision is the first step of planning
It is an abstract statement that puts the framework for unifying and integrating actions of workers
It gives the reason of the existence
For quality  Why does the Hospital apply quality? What does the hospital do to apply it?

10. The vision should be understood by all workers
It is formulated by top management
It is either choosing one or more theories or applying the suitable theory for the situation
It is not timed  fixed for a long period or the top management changes it after a while

11. Changing the vision means changing the strategic planning

12. The mission is an action
There are at least three missions – Long term mission – medium term mission and short term mission for the different types of planning
Other missions may be local mission, regional mission and national mission
All missions  Long term national mission

13. Effective utilization of all resources
It is the main objective
Timed
All objectives  Mission
It is the reference to articulate objectives not to duplicate them and not to make them contradictory

14. Actions taken by the organization to achieve the mission
S  specific
M  Measurable
A  Achievable
R  Reasonable
T  Timed

15. Do ETOP, SWOT then formulate a vision and a mission for applying quality measures in your hospital or department

16. Have a break for 20 m

17. It must be formulated from a corporate rather than from a personal perspective.
It must paradoxically not only be formulated to remain intact for long periods but also be flexible enough to allow modification and redirection as needed.
Organizational strategic awareness should be present. This awareness leads to learning from the outcome of the past strategic decisions.

18. The modern rate of change and growth of knowledge is so great that flexible strategic planning is the only way to anticipate future problems and opportunities.

19. As the modern rate of change is so fast that flexibility of strategic planning is desperately needed to accommodate modernization and sophistication
Why don’t we change strategic planning at short intervals instead of formulating flexible strategies

20. They are the logical references point for deciding which alternative is the best.

21. How does the hospital implement strategies and planning?

22. Vision
Mission
Long Term Mission
Mid-term Mission
Short Term Mission

23. Mission
Objectives
Actions
Arranged logically
Time
Sum of time needed for all actions
From – To
O1
A1a, A1b, A1c
days
Dates
O2
A2a, A2b, A2c
O3
O4

24. Duplication of action are to be solved to be done once
Start with the earliest action
Arrange all actions together

25. Actions
Starting day
Time
End day
A2a
Date: - / - /
days
Date: - / - /-
A1a
A3a
A2b

26. To evaluate strategy, the following questions should be asked:
Is it internally consistent with the capabilities of the organization? (Realistic?)
Does it involve an acceptable level of risk? (Safety?)
Does the organization have adequate resources? (Budget?)
Is it consistent with environmental opportunities and threats? (Integrity with the Environment?)

27. Is it the best use of firm’s resources? (Optimum Allocation?)
Does it support strengths and treat weakness of the organization? (Beneficial?)
Is it flexible enough to meet changes? (Flexibility?)
Does it answer the question of confronting an unpredictable catastrophe? (Surviving?)
Is it suitable to be a base for future strategies? (Futuristic?)
Is there a clear picture of the organization at the end of the strategy? (Vision?)

28. It should be realistic, safe, within the budget, integrated with the environment, optimum utilization oriented, beneficial, flexible, and surviving in emergencies, futuristic and with a vision.

29. Evaluation should lead to either keeping the same mission or formulating another one.
The plan should be revised at certain intervals devised according to the external environment and internal capabilities.

30. It may be needed or it may be not needed
Committees
Teamwork concepts (Essential for TQM)
Coordination

31. Planning for the 5 Ms and 4 Ps with quality
Planning for a polyclinic
Planning for a hospital
So please study this lecture carefully and brainstorm yourself in these 3 subjects while studying

32. Did you get Bored? Yes / no
Did you find the discussion valuable? Yes / no
Did the find the workshop valuable Yes / no
Rank the lecture from 1 worst to 10 best = ? / 10