Although Get Help is not a successful application and has many flaws, I believe the points my team and I learnt about User Interface and Interaction Design are worth sharing with others who are designing web apps. These are slides from a presentation we gave sharing the points we learnt. Note: They may not be self-sufficient as there were lots of verbal explanations during the presentation. Here is a link to a detailed case study which was a handout to accompany the presentation. http://www.slideshare.net/suyuen/gethelp-ui-interface-and-interaction-design-case-study

1. ... NOW!!
by Chin Su Yuen and Kent Nguyen
Tuesday, March 17, 2009

2. Lesson 1: Too many
choices == confusion!
!
Tuesday, March 17, 2009

3. Lesson 1: Too many
choices == confusion!
!
Tuesday, March 17, 2009

4. Lesson 1: Too many
choices == confusion!
!
Tuesday, March 17, 2009

5. Lesson 1: Too many
choices == confusion!
!
Tuesday, March 17, 2009

6. Our Solution?
Tuesday, March 17, 2009

7. Lesson 2: Users Need
Guidance
Tuesday, March 17, 2009

8. Lesson 2: Users Need
Guidance
!
Tuesday, March 17, 2009

9. Lesson 2: Users Need
Guidance
!
!
Tuesday, March 17, 2009

10. Lesson 2: Users Need
Guidance
!
!
!
Tuesday, March 17, 2009

11. Creating context from
user interactions
Tuesday, March 17, 2009

12. Creating context from
user interactions
“We see every user interaction
Tuesday, March 17, 2009

13. Creating context from
user interactions
“We see every user interaction
as an opportunity
Tuesday, March 17, 2009

14. Creating context from
user interactions
“We see every user interaction
as an opportunity
to get another user to perform
Tuesday, March 17, 2009

15. Creating context from
user interactions
“We see every user interaction
as an opportunity
to get another user to perform
an interaction”
Tuesday, March 17, 2009

16. Focus a user’s attention
at key areas
!
Tuesday, March 17, 2009

17. Focus a user’s attention
at key areas
!
Tuesday, March 17, 2009

18. Meaningful Incentives
!
Tuesday, March 17, 2009

19. Demo!!
http://apps.facebook.com/gethelp/
Tuesday, March 17, 2009

20. Interaction Diagram
Tuesday, March 17, 2009

21. Interaction Diagram
Tuesday, March 17, 2009

22. Interaction Diagram
Tuesday, March 17, 2009

23. Interaction Diagram
Tuesday, March 17, 2009

24. Interaction Diagram
Tuesday, March 17, 2009

25. The End...
Tuesday, March 17, 2009