2. Blogs Presence Wikis RSS Folksonomies / Social Tagging Social Bookmarking Expertise Location and Management Social Search Unified Communications and Collaboration Microblogging Social Data Portability Social Mining and Social Intelligence Social Technology Platform Process focused Strategic Solution Public Virtual Worlds HCM and Social Software Social Networks for Sales Social Learning Platform Crowd sourcing Idea Marketplaces Ubiquitous Collaboration Community Marketing Social Networks: Customer Service Mobile Social Networks Prediction Markets Open-Source Social Software Immersive Learning Environments Corporate Blogging Idea Management Social Network Analysis Alumni Community Management Enterprise Internet Reputation Management