Social Media Is Not About Me

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An introduction to Social Media Marketing and tips for success with social media for business. Social media is like dating, you have to learn to LOVE.

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  • How did we get here?
  • How did we get here?
  • How did we get here?
  • How did we get here?
  • How did we get here?
  • How did we get here?
  • And consumers have taken control
  • Yay!
  • Yay!
  • Your digital experience should delight and make people happy
  • How did we get here?
  • How did we get here?
  • Where are they?
  • Questions are a good way to start conversations.
  • Sponsored, fewer followers, more about SAP, so not working as well.
  • Being Responsive
  • Value Add
  • Choice to opt-in
  • Social Media Is Not About Me

    1. 1. Social Media is NOT about Mewith Susan BarnesKeynote for 1st Annual Social Media Marketing ForumAsian Business AssociationUniversity of California at BerkeleySeptember 25, 2012Haas School of Business 1
    2. 2. Hands UpAre you on Facebook?Are you on Twitter?Are you on LinkedIn?Are you on YouTube/Vimeo?Other networks? Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 2
    3. 3. What do you post? Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 3
    4. 4. What do you post? Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 4
    5. 5. What do you post? Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 5
    6. 6. “News doesn’t break, it Tweets” Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 6
    7. 7. What is Marketing? Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 7
    8. 8. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 8
    9. 9. Let’s do some marketing• Television• Radio• Print• Billboards• Public Relations• Advertising• Trade Shows Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 9
    10. 10. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 10
    11. 11. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 11
    12. 12. Who wants control? Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 12
    13. 13. YOUAsian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 13
    14. 14. Social + Media = We are the media• Listening• Sharing• Participating• Voting• Communicating• Connecting• Collaborating• PINNING!!!!• Posting Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 14
    15. 15. The Funnel has ReversedWe (consumers) have a voice.I.e. Your customers have something to sayand people are listening to each other Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 15
    16. 16. Social MediaYes, it’s Social, but is it Me dia…social my day, social me day?Me Me ME, my my myLook at me, I’m awsome!“Look ma, no hands!”Me dia  My IDEA[Especially in Business]Social Media is Not About “Me” Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 16
    17. 17. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 17
    18. 18. “Don’t report crap.”   - Avinash Kaushik, Google Digital Marketing Evangelist Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 18
    19. 19. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 19
    20. 20.  “Stop pimping.”  - Avinash Kaushik, Google Digital Marketing Evangelist Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 20
    21. 21. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 21
    22. 22. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 22
    23. 23.  “There’s a reason doesn’t work for you… It’s not Facebook… it’s YOU!” - Avinash Kaushik, Google Digital Marketing Evangelist Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 23
    24. 24. New Media Marketing?Traditional Marketing Social Media Marketing – Broadcast – Personal Conversations – Big Budget – Smaller Budget – Mass Media, – One to One, One to One to Many Many, Many to Many – Brand Equity – Brand Ambassadors – ROInvestment – ROInfluence Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley
    25. 25. What is marketing today? Experience Influence Value Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 25
    26. 26. AKA InteractionMarketing Money Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 26
    27. 27. P The 4 P’sRODUCTRICELACEROMOTION Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 27
    28. 28. What is the 5th P in Marketing? Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 28
    29. 29. “Participation is Marketing.” – Brian Solis http://www.youtube.com/watch?v=3SuNx0UrnEo Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley
    30. 30. “The People in your life make your world better. People are literally the best thing in the world.” – Gary Vaynerchuck http://www.youtube.com/watch?v=5p2BZg94Eb0 Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley
    31. 31. The 4 P-ShiftPRODUCTRICELACEROMOTION P EOPLE ROXIMITY ROMISES ARTNERSHIPS ARTICIPATION Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 31
    32. 32. What are relationships made of? Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 32
    33. 33. Your Social Media (or dating) Plan LOVE L - Listen O - Offer V - Visit E - Engage Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 33
    34. 34. Your Social Media PlanLISTEN (You’ll need some listening tools: SocialMention.com, Google Alerts, Radian6?) to everything that is being said about your product/service and industry -> RESEARCH (who is your friend?) Your market, Your Competition, Potential Partners, Current Trends, Customers (Existing and Potential) Participate in conversation with questions, comments, likes, follows etc. (Participation is marketing)OFFER Share what interests your community (Content, Content, Content) Create good content, content worth sharing (Content, Content, Content) Value and ENTERTAINMENT (Content, Content, Content)VISIT Build your network so you have people to talk with and connect with Grow through learning about others and understanding what they likeENGAGE Nurture your community members, show that you care, because you do You want the answer to be “YES!” What would that take? (Content and Frequency) Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 34
    35. 35. How Do You Spell LOVE? Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 35
    36. 36. How Do You Spell LOVE? Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 36
    37. 37. How Do You Spell LOVE? Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 37
    38. 38. LOVE R’sReal-time, REAL, Relationships: Think A(B)CDBe Authentic – Respond in a Real wayBe Human – Relationships are built on trustFocus on your Community – think ReachBe Dedicated to your customers – be Resilient … and Revelant Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley
    39. 39. Be Human Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley
    40. 40. Fish where the fish areFish where the fish are Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 40
    41. 41. Think Three R’s Reach Relevance Return Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley
    42. 42. REVERSE that thought Return Relevance Reach Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley
    43. 43. Be Different, Be Remarkable Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 43
    44. 44. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 44
    45. 45. Get to Know Your AudienceDo you want a relationship…or a one-night stand? Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 45
    46. 46. Facebook Insights Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 46
    47. 47. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 47
    48. 48. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 48
    49. 49. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 49
    50. 50. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 50
    51. 51. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 51
    52. 52. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 52
    53. 53. What is “talking about this”? Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 53
    54. 54. What is “talking about this”? For AJ Bombers, of 11, 550 likes, 1,164 (or about 10%) were talking about the brand/page or a post on the page on Facebook within the last 7 days. Source: http://www.insidefacebook.com/2012/01/10/people-talking-about-this-defined/ Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 54
    55. 55. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 55
    56. 56. What is “talking about this”?For Chocolate for Breakfast: 7,278 were talking about this out of 11,036 likes. = 66%  Very High Engagement Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 56
    57. 57. How to reach engagement successSocial media marketing is like DATING.Learn everything you can about your your crush.Preparedness and deep understanding gets the “Yes.”Be highly responsive, compassionate and polite.Listen attentively. Let the other person speak. Listenmore. Learn what works and practice it.Offer value. Entertain, impress, inspire.EXTRA CREDIT: Tell them they are AWSOME! Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 57
    58. 58. How to reach engagement success 1. Foreign Accent 2. Confidence 3. Talent (of ANY kind) 4. Food – be a good cook 5. Intelligence … 10. SmilingSource: http://www.howaboutwe.com/date-report/10-instant-turn-ons-that-work-for-both-sexes/ Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 58
    59. 59. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 59
    60. 60. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 60
    61. 61. Asian Business Association Social Media Marketing Forumat Haas School of Business, UC Berkeley 61
    62. 62. How to make a lasting impression, something worth sharing, or a Viral Video 1. Tell a story 2. Make it about THEM, i.e. your date, your audience, your customer 3. Include a lot of ACTION! 4. Get a celebrity (friend, teacher, colleague) endorsement 5. Leave them wanting more, “To be continued…”Inspiration:http://www.businessweek.com/articles/2012-03-16/five-reasons-the-kony-video-went-viral Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 62
    63. 63. http://www.youtube.com/watch?v=CHtyQJzTy70 Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 63
    64. 64. PEOPLE, LOVE, Relationships.P eopleE njoyO therP eopleL isteningE mmensely PEOPLE LOVE Relationships. Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 64
    65. 65. Do• Use a photo for profile pictures – Remember PEOPLE• Post as often as possible without being annoying• L isten• O ffer / Share• V isit and Give credit (RT)• E ngage and Participate• Always ask “Who is this for?” Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 65
    66. 66. Don’t• Write or say anything you wouldn’t do or say in front of your mother• Broadcast• SHOUT• Copy• Forget about the elephant! Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 66
    67. 67. Remember Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley 67
    68. 68. Q&A Asian Business Association Social Media Marketing Forum at Haas School of Business, UC Berkeley
    69. 69. Thank YOU! Connect with Suse (Susan) Barnes: Suse@susby.com http://www.susby.com http://twitter.com/susby http://www.facebook.com/susbyDigital http://www.linkedin.com/in/susanbarnes http://www.pinterest.com/susby http://gplus.to/susby Asian Business Association Social Media Marketing Forum Phone/SMS: (415) 305-6403 at Haas School of Business, UC Berkeley 69

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