Digital communication opportunities

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Sue Davis

Slide 16 copyright Bev Legge

Technology

Digital communication
opportunities

Sue Davis
@suedavis68

Making things easier for people
will save us money

Cheaper than …
“Digital services can be
20 times cheaper than by phone,
30 times cheaper than by post
and 50 times cheaper than
face to face.”
UK Government Digital Strategy

start here

User-centred
thinking

sweet
spot

Inside out
Our actions
Our achievements
Our mission statement
Our policy
Our processes
Our services
Our service features

Outside in
How they affect you
What you can achieve
How we can help you
What it means for you
End results
Case studies
Service benefits

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