Implementation Consultant For HP Open View & CA Tools

1. Subrata Sarma Chowdhury
Mobile: 8697249661
E-Mail: subrata171@gmail.com / sarma.subrata@yahoo.com
Career Objective
To attain a respectable position in a growth oriented company which can give me an innovative & challenging
working environment utilizing my technical experience & software skills & offer scope for learning,
advancement opportunity & looking for continuous professional development through team work & self-
expression.
Profile Snapshot
 ITIL® v3 Foundation 2011 certified over 3.4 years of experience in the field of Enterprise Management
Solution (EMS) Products including Network Management and Service Management with a good knowledge in
Microsoft Active Directory, Virtualization, Networking.
 Presently working with Next Generation Technocom Private Limited, an ISO 9001:2008 Certified
Company in Kolkata as a Software Consultant.
 Thorough understanding of Windows, Linux or NT.
 Extensive knowledge of Microsoft based operating systems, including Windows Server 2008, Windows
Server 2012 and Windows Vista.
 Able and willing to work flexible hours in the INDIA when necessary
 Extensive experience in installation, administration and networking in various environments.
 Possess the ability to handle complex problems efficiently with confidence.
Personal attributes
 Management and ownership of 1st level incident management, escalation and restoration of service.
 Preparing reports and maintains records of work accomplishments and administrative information, as
required, and coordinate the preparation, presentation, and communication of work-related
information to the Project Manager.
 Creating and updating good technical documentation.
 Coaching, facilitate, solve work problems and participate in the work of the team.
 Observing training needs and relay training needs and requests to supervisor.
 Learning new applications, Client-specific technologies, system behavior and business processes as
they relates to customer needs.
 Escalating issues which cannot be resolved by the team.

2. Work Experience
September’13 – Till Date with Next Generation Technocom Pvt. Ltd., Kolkata
TECHNICAL Skills Experience
Product Handle HP NNMi 9.20, HPSM 9.30, HCL Maestro ISM (Integrated Service Managment) Tool
v1.2.1, HCL Magnet EIM (Enterprise IT Monitoring) Tool v3.1.0, HCL Astra (Enterprise
Asset Managment) Tool v1.0, CA Tools
Operating Systems
and Virtualization
Tools
Installation and
Configuration
Windows 2003/2008/2008 r2,2012, Redhat linux 6.5, Fedora 20, Centos 7, VMware
Workstation 10, MS Hyper-V, Oracle Virtualbox,
Programming
Languages
C language
Scripting Languages Windows powershell
Application / Web
Server
Tomcat 5.5, Glassfish3, IIS 8.0
Office Tools MS-Office 2007,MS OFFICE 2010
RDBMS SQL 2008 and 2012, Mysql 5.5
Directory Service Microsoft Active Directory Server, LDAP Directory Server
Additional IT Skills Technical Support, Systems Installation, Configuration & Upgrading, Workflow
Planning, System Administration
•
Few Major Project Exposures In Chronological Order
Project # 1
Implementation of HP Service Manager 9.30
Client Name: Contai CO-Operative Bank Ltd, India
Project Location: Onsite
Team Size: 3
Period: September 2014 – December 2014
Position: Technical Consultant

3. Roles: Consulting and Implementer
Project In Brief:
1. local Installation of HP Service Manager 9.30 on Windows server 2012
2. Database Type: HP Service Manager accessed SM Database which I have
created during configuration of SQL Server 2008.
3. Configured Service Manager Client 9.30 for functional level customization
like assign role to the SD User, incident manager, inciden analyst, problem
analyst, problem manager, administrator, employee etc.
4. Installed & Configured Service Catalog 12.9 for service request on Windows
server 2012.
5. Generated SRC using service catalog where user logged in as a SD user.
This SRC registered as an interaction ticket in service manager.
6. Designed Service Request process as per client requirement.
7. Designed Incident Managment process as per client requirement.
8. Created role based user.
9. Configured mail notification for users in HPSM.
10. Designed Dashboard using widget with the status of incident and
request ticket.
11. Integrated Active Directory with HPSM.
12. SLA Configuration for service request as per the customer
requirement.
13. Created Report on Service request, SLA and Incident for daily,
weekly and monthly basis.
14. Installed Crystal reporter 2008 to generate report from service manager
database
15. Generated different types of report such as pie chart, line chart, bar chart
etc as per our Business requirement.
Project # 2
Implementation of HP NNMi
Client Name: Contai CO-Operative Bank Ltd, India
Project Location: Onsite
Team Size: 3
Period: September 2014 – December 2014
Position: Technical Consultant
Roles: Consulting and Implementer
Project In Brief: • Performed custome Installation of HP NNMi 9.20 at Contai Co-Operative
Bank on Windows Server 2012.
• Database type: Used HP Software Embedded Database for the installation
of HP NNMi 9.20
• Created a system account to access the NNM management console
• Configured web server port for http and https communication.
• Configured quick start wizard.
• Defined community string for the discovery of network nodes such as
L2L3 Devices.

4. • Discovered all L2L3 Devices for the main branch and also other sub-
branches of Contai co-operative bank.
• Launched NNMi UI console.
• Created user account using Configuration workspace.
• Done Network troubleshooting using ping and telnet command from NNMi
console.
• Integrated HP NNMi 9.20 and HP OM 9.0 using policy.dat file.
• Generated incident tickets from NNMi server to HP OM 9.0 server.
• Installed HP iSPI performance reporting tool on Windows server 2008
R2.
• Generated health reports of L2L3 devices on the basis their performance.
• Extracted report in CSV or PDF format.
• Installed a Permanent License Key using Autopass for both the product.
• Integrated HP NNMi & HPSM through HP OM 9.0.
Project # 3
Implementation of HCL Maestro ISM
Client name: JSW Steel Ltd.
Project Location: Onsite
Position: Software Consultant Engineer
Period: October 2015 - Feb 2016
Roles: Consulting and Implementer
Project In Brief:
1. Installed and Configured HCL Maestro 3.0 on Redhat 6.3.
2. Database Type: HCL maestro accessed Mysql 5.5.
3. Administrating User Management, Role Management, SLA Management
and Vendor Management.
4. Installed and Configured glassfish3 application server.
5. Designed role such as helpdesk user, technician and Manager in
Maestro.
6. Designed Service Request process as per client requirement.
7. Designed Incident process as per client requirement.
8. Created role based user.
9. Configured mail notification for user in Maestro.
10. Designed Dashboard using widget for the pending as well as SLA based
incident and request ticket.
11. Integrated Active Directory with Maestro.
12. SLA configuration as per the customer business requirements.
13. Created Report on Service request, SLA and Incident for daily, weekly
& Monthly basis.
Responsibilities:
•Implementation Planning
• Installation and configuration of HCL Maestro Implementation.
 Documentation
Software: Maestro ISM
Team size 4
Operating
System:
Redhat Linux 6

5. Project # 4
Implementation of HCL Magnet EIM
Client name: JSW Steel Ltd
Project Location: Onsite
Position: Technical Consultant
Period: July 2015 - August 2015
Roles: Consulting and Implementer
Project In Brief:
1. Installed HCL Magnet at India Today on Redhat 6.5
2. Database type: Mysql 5.5.
3. Created a system account to access Magnet management console
4. Configured web server port for http communication.
5. Configured quick start wizard.
6. Done snmp based discovery of network nodes such as L2L3 Devices.
7. Discovered all L2L3 Devices for the HO and RO.
8. Administrate user account and user group from Management console .
9. Done Network troubleshooting using ping and telnet command from Management
console.
10. Integrated HCL Service Desk with HCL Manget .
11. Generated incident tickets from Magnet server to HCL Service Desk.
12. Generated health reports of L2L3 devices on the basis their performance.
13. Extracted report in CSV or PDF format.
14. Created Email notification alert based on devices criticality & health
Responsibilities:
•Implementation Planning
• Installation and configuration of HCL Maestro Implementation.
 Documentation
Software: EIM Magnet
Team size 4
Operating
System:
Redhat Linux 6
Project # 5
Implementation of HCL Asset Manager(Astra)
Client Name: JSW Steel Ltd
Position: Software Consultant Engineer
Period: May 2015 - June 2015
Roles: Consulting and Implementer
Project In Brief: 1. Installed and Configured HCL Astra 1.0 on Redhat 6.3.
2. Database Type: Mysql 5.5.
3. Asset discovery using Tefilla Astra agent.

6. 4. Installed and Configured glassfish3 application server.
5. Designed Dashboard for Admin and end users in Astra.
6. Managed software and hardware inventory from CMDB CI explorer.
7. Created Data change alert for Admin user.
8. Configured Alert notification on the basis of assets phase change & data
change as per client requirement.
9. Administering software licensing from SAM.
10. Defined asset life cycle management (LCM) and IMAC process as per
customer requirments.
11. Extracted report on the basis of Asset inventory.
Responsibilities:
•Implementation Planning
• Installation and configuration of HCL Astra Implementation.
 Documentation
Software: HCL Tefilla Astra
Team size 4
Operating
System:
Redhat Linux 6
ACADEMIC QUALIFICATIONS
Qualification Board/University Institute Year
B.Tech (Electronics and
Communication
Engineering)
West Bengal University Of
Technology
Bengal Institute of
Technology
2009-2013
Higher Secondary
Examination
West Bengal Council Of
Higher Secondary
Education
N.D.B.M.M. 2008
Madhyamik West Bengal Board Of
Secondary Education
L.H.V 2006
Achievements
 Got Letter of Appreciation from our client Contai Co-operative Bank Limited after successful completion of our
project.
 Sing off received on Maestro ISM, EAM & EIM Tool Implementation from our prestigious clients
Personal Dossier
Date of Birth : 09/06/1989
Fathers Name : Dipak Sarma Chowdhury
Present Address : B-1003, Tara Co-Op. Hsg. So. Ltd. , Opp. L&T gate no. 7, Powai, Mumbai -400072

7. Permanent Address : Dumdum, Kolkata-700028
Linguistic Ability : Bengali, Hindi and English
Hobbies : Yoga and Gardening
I hereby solemnly declare that the statements made in the above applications are true & correct to
the best of my knowledge & belief