1. BSBMGT402 Implement Operational Plan
Answer:
Introduction
The paper begins with an introduction of the company. The mission statement of the
company is to provide the highest quality supermarket services to our valued wholesale
customers. StorPlus vision is to become within five years a reputable premier Supplier Of
Independent Supermarkets within Southeast Queensland. The core values of the company
include innovation and continuous improvement, customer satisfaction and quality, team
work, health and safety. The strategic direction of the future is also discussed. The strategic
direction of the company include; engaging customers, increasing market share, growing
production capacity of the company and creating a high performance organization. The
paper also discusses the performance measures of used by the company and budget
estimates for the company. The organizational structure of StorPlus is also drawn and
discussed in the report. The procurement policies and laws of StorPlus are also discussed in
this report. It is based around purpose, scope and the resources itself. The relevant
legislation regarding procurement in this industry is also discussed. The legislation that
governs procurement includes non-discrimination, maximization of value for the company,
risk management in procurement, procurement planning and responsible management of
finances.
Company’s Business Objectives
The objectives of StorPlus include:
Reducing complaints per 100 orders to less than 2
Increasing distribution by 15% within every financial year
Increasing the volume of order handled by the company to more than $500,000
Engaging workers in development of strategic goals of the business and professional
development.
2. StorPlus Resource Requirements & Outcomes Plan
Prepared by:
Position:
Signature:
Date:
Task Objectives
(based on the company’s requirements)
Performance indicators
(extract from case material)
Action plan/ Activities
(propose how to achieve goals)
3. Resources needed
(what is needed to support goals)
Implementation date
(when would this be introduced)
Success criteria/ Outcomes
(how would this benefit the company)
Engage with customers:
· Raise organisational profile by 20 %.
· Improve customer satisfaction performance by 10%.
Percentage of rejected orders
Percentage of customers satisfaction with product line
1. Keeping customer centric business;
2. Increasing interaction and communication with customers to understand the problem
3. Resolution of issues and problems and obtaining feedback
4. Offering discount, promos and other social incentives/ schemes at the store
4. 1. Most important resource is additional capital to roll out schemes;
2. Training of personnel;
3. Additional team members who shall work on profile improvement strategies
Plan shall be implemented in next 30 days
The outcome shall be in alignment with the goal of the company and shall help to improve
the performance of the company.
Increase distribution capacity by 15% overall within financial year.
Percentage of volumes handled
1. Increasing number of goods handled in the warehouse through understanding the
throughput;
2. Automation of process
3. Hiring additional labour to increase capacity
4. Understanding bottlenecks
1. Most important resource is additional capital to roll out machines ;
2. Training of personnel;
3. Additional team members who shall work
5. Plan shall be implemented in next 30 days
The outcome shall be in alignment with the goal of the company and shall help to improve
the performance of the company.
Control direct and indirect costs of operations within budget.
Percentage of company expenses
Cost control shall be carried out through supervision and monitoring of cost. Also
negotiation with material suppliers can help to reduce cost
A trained personnel in supplier relation and management shall be required
Plan shall be implemented within week
Cost encompassing direct and indirect cost shall be controlled.
Engage workers with strategic goals of business and support professional development in
line with strategic goals. (Targets to be set by individual managers).
6. Hours of professional training and development on the use of machinery.
Percentage of performance management undertaken
Timely and effective communication and team building activities and Strategic goals
included in induction program.
No resource shall be additionally required
Plan shall be implemented within week
The engagement with workers and their development shall be high
Improve health of employees (range of specific areas).
Number of hours for OHS consultation
Promoting the consultation and providing time for such consultation.
Hiring OHS worker
In next 30 days
7. The outcome shall be in alignment with the goal of the company and shall help to improve
the performance of the company.
Approval
o Yes
o No
Name:
Position:
Signature:
Date:
8. Provide a performance measurement plan to assist the organization to identify and monitor
the expected organizational outcomes
StorPlus Balance Scorecard
Prepared by:
Position:
Signature:
Date:
Objectives
(based on the company’s requirements)
Measures
(what metrics to be used)
Targets(% to achieve)
9. Initiatives
(supporting factors to assist desired outcomes)
Q1
Q2
Q3
Q4
Engage with customers:
· Raise Organizational profile by 20 %.
· Improve customer satisfaction performance by 10%.
Percentage of rejected orders
6%
10. 5%
4%
3%
Increasing quality of products along with packaging to make it attractive. Further, guidance
shall be given to increase awareness of how to use the product.
Percentage of customers satisfaction with product line
7%
8%
9%
10%
Offering incentives and discount along with customer centric focus
11. Increase distribution capacity by 15% overall within financial year.
Percentage of volumes handled
9%
10%
12%
15%
Increasing number of goods handled in the warehouse through understanding the
throughput;
2. Automation of process
3. Hiring additional labour to increase capacity
Understanding bottlenecks
Control direct and indirect costs of operations within budget.
Percentage of company expenses
12. -5%
-4%
-2%
0%
Cost control shall be carried out through supervision and monitoring of cost. Also
negotiation with material suppliers can help to reduce cost
Engage workers with strategic goals of business and support professional development in
line with strategic goals. (Targets to be set by individual managers).
Strategic goals included in induction program. Employee incentives for improved
performance and leadership (development of other employees in line with strategic goals of
organisation). Regular coaching.
10
12
12
13. 12
Timely and effective communication and team building activities
Improve health of employees (range of specific areas).
Hours of professional training and development on the use of machinery.
Percentage of performance management undertaken
2
3
4
4
Promoting the consultation and providing time for such consultation.
Approval
14. Number of hours for OHS consultation
o No
Name:
Position:
Signature:
Date:
3. Discuss the possible risks to implementation of operational plan and potential control
measures by discussing with your team member/s on developing risk response and
contingency plan.
StorPlus Risk Response and Contingency Plan
Prepared by:
16. Contingency plan
(how to avoid it)
Who is responsible?
(assign staff to follow up)
1. Improving after sale services
Return of Goods
3
Medium
Decrease in revenue
Offers, discounts and retaining customers through communication and gifts.
Sales Team
17. 2. Purchasing addiitional staff
Labour issues and overcapacity
1
Low
Putting labour to alternate use
Reducing worker size and creating friendly environment
HR team and Production team
3. Sourcing new suppliers with cheaper commodities
Quality issues
3
18. Medium
Sales return shall be high
Making a perfect blend of quality and cheap commodities
Procurement team and Production team
4. Increasing training programs and coaching exercises
Higher retrenchment
2
Low
Trained people leave organization easily
Agreement with worker
HR Team
19. 5. Offering employees new and better insurance covers
Higher cash outflow
1
Low
Shall result in decreased profit
Providing blanket cover which shall be cheap
Account and Management Team
6. Outsourcing transportation and distribution
Quality and Time control
3
20. Medium
Lack of availability of goods at right time
Entering agreement for timely distribution and monitoring
Sales Team
Approval
o Yes
o No
Name:
Position:
Signature:
21. Date:
Develop a one-page draft business case for resourcing that the operations general manager
may use to make proposal to board of directors and include the approximate cost for each
item, benefit to the organisation as well as a summary of delegation authorities and the
organisational procurement process.
StorPlus Business Case
Prepared by:
Position:
Signature:
Date:
Problem/ opportunity
(based on the objectives)
22. Costs
(limitations/ concerns)
Benefits
(advantages)
Impacts
(how would it affect the company)
Delegation
(who is responsible)
Procurement
(what must be done to achieve goals)
Increasing distribution by 20%
Increased stock at retail units, higher damage of goods
Increased revenue and profit through increased sales
23. Increased profit
Operation and sales team
1. Most important resource is additional capital to roll out schemes;
2. Training of personnel;
3. Additional team members who shall work on profile improvement strategies
Reducing complaints to less than 2%
Increased offers/ discounts, promotions, customer centric business, communication and
interaction cost and feedback cost
Increased customer satisfaction and brand loyalty
Increased profit
Sales and HR Team
Personnel training and additional capital
24. Reducing operational expenses by 20%
Training and supervision along with monitoring of cost
Cost reduction
Increased profit
Production Team
Personnel training and additional capital
Approval
o Yes
o No
Name:
26. Why are you applying to work in StorPlus?
I want to be part of such giant organization and understand its functions and become part of
team
Face to Face
Analysis of role
Where do yourself in five years?
I see myself as team leader
27. Face to Face
Analysis of role
What are your greatest strengths?
Confidence, patience and team working
Face to Face
Analysis of role
What do you understand by good customer service?
Happy customer
Face to Face
Analysis of role
28. Why do customers buy in StorPlus?
On account of its quality and offers
Face to Face
Analysis of role
What salary do you expect to earn?
10000- 50000
Face to Face
Analysis of role
Procurement Action Plan
Objective
Outcomes
29. Main actions and commitments
Key performance measurement
Non- discrimination in procurement
A mix labour strength with lower issues of litigations
Personnel hiring from diverse background and have broader outlook
Gender Ratio and Race ratio
Risk management in procurement
Reduce damage goods and quality control
Defined process of procurement and testing of material. Also, includes warehousing
% of goods returned, % of goods damaged
30. Responsible management of finances
Working capital management and capital adequacy
Monthly budget, Hiring personnel
Current ratio and capital adequacy ratio
Procuring locally made goods as a priority
Promotion of local environment, reduction in transportation cost
Accepting quotations from local vendors
Proportion of supplier which are local as compared to total supplier
The procurement action plan covers the major policies governing procurement in the
company. The plan is also in line with the procurement aims and objectives. One of the
policies of procurement is to ensure that there is non-discrimination in awarding contracts.
The policy of risk management in procurement is also addressed with the procurement plan
aiming to minimize the risk associated with procurement activities. Financial management
policy in regard to procurement requires the company to prepare budgets and get approval
from the other staff before going ahead with the procurement activities.
Item
31. Responsible Officer
Completed (Sign-off and date)
Hand out new employee folder, payroll documents and organizational policies
HR
10-03-2022
Introductions to all employees within team
Team Leader/Manager
10-03-2022
Role, responsibilities and performance expectations
Team Leader/ Manager
32. 10-03-2022
Position description
Team Leader/ Manager
10-03-2022
Mission, values and relevant areas of business plan/objectives
Team Leader/ Manager
10-03-2022
Work plan/performance expectations
Team Leader/ Manager
10-03-2022
34. History of the organisation
HR
10-03-2022
Organisational structure
HR
10-03-2022
Office facilities and equipment
HR
10-03-2022
Bathroom, kitchen, etc.
35. HR
10-03-2022
Introduction to work environment and tools
Team
10-03-2022
IT system set up, logon and password, if applicable
IT Team
10-03-2022
For completion by person verifying payment
Date 10-03-2022
37. Description of payment: For project activities
Payment amount:20000
£ ex GST £ inc GST
Accounts Team head
Warehouse business manager
Signature of person verifying payment
38. Signature of delegated manager
For completion by finance:
Account number
Account name
Amount
0788123
Fersu Pty
10000
0956421
Cube motors
41. 10-03-2022
Task 3
You must:
Performance Management Plan Template
Name/position:
Manager:
Review period:01-03-2022 to 28-02-2023
Reference from operational plan (objective)
Key result area
(strategic direction)
Indicator of success/
performance
By when
42. Done/
Reported
Improving customer satisfaction by 10%
Increased sales and higher frequency of repeated purchase
Percentage of wholesale customers with overall positive view of StorPlus.
Number of wholesale customer complaints (delivery times, product quality).
In 3 months from implementation
Sales Team- Done
Reported – Management Team
Increase distribution capacity be 15%.
43. Increased distribution volume as compared to last year
Productivity figures for individuals/teams
time spent picking order
average time spent building skills/building skills of others
time loading/unloading vehicles
number of accidents spoiling goods
average delivery times from order to delivery.
In 3 months from implementation
Warehouse Team- Done
Reported – Management Team
Reduction of costs
Reduced cost and increased margins
? General ledger accounts; financial statements:
44. wages
cost of goods sold
$ value of wasted or spoiled items.
In 3 months from implementation
Accounts Team- Done
Reported – Management Team
StorPlus operational plan (summary) FY 2012/2013
Objectives
(long-term goals)
Performance measures
(job scope)
Tasks
(expected work perform)
45. Engage with customers:
· Raise organisational profile by 20 %.
· Improve customer satisfaction performance by 10%.
· Percentage of wholesale customers with overall positive view of StorPlus.
· Number ofwholesale customer complaints (delivery times, product quality).
· Conduct of quarterly wholesale customer surveys.
· Training needs analysis and training of employees, especially sales employees.
· Continue to collect information from wholesale customers on desired/required:
o stock items
o Delivery time lines.
· Reduce quality variation.
Increase distribution capacity by 15% overall within financial year.
· Productivity figures for individuals/ teams
o time to pick order
o average time spent building skills/ building skills of others
o time to load/unload vehicles
o number of accidents spoiling goods
46. o average delivery times from order to delivery.
· Investigate resourcing needs for StorPlus: personnel, plant and equipment.
· Fulfill resourcing needs in accordance with policies and procedures.
· Development of contingency planning.
Control direct and indirect costs of operations within budget.
· General ledger accounts; financial statements:
o wages
o cost of goods sold
o $ Value of wasted or spoiled items.
· Renegotiate with suppliers.
· Research potential new suppliers.
· Reduce expenses due to wastage.
· Encourage management engagement with employees to achieve greater employee
support of organizational goals.
· Greater use by managers of budgets to encourage restraint in work teams.
Engage workers with strategic goals of business and support professional development in
line with strategic goals. (Targets to be set by individual managers).
47. · Percentage completion of performance plans and performance management process.
· Numbers of coaching sessions completed.
· Numbers of operational – related training programs completed.
· Management engagement with employees to achieve greater buy in of organizational
goals.
· Regular coaching.
· Training needs analysis and training.
· Strategic goals included in induction program.
· Employee incentives for improved performance and leadership (development of other
employees in line with strategic goals of organization).
Improve health of employees (range of specific areas).
· Numbers of injuries (Target = 0)
· Numbers of absentees (Target = <3% of total hours.
· Training need analysis and training on machinery.
· OHS committee meetings.
· OHS Risk assessment conducted regularly.
· Research possible introduction of OHS management system and employee wellness
program.
48. · Research incentives for: Safe work achievement; healthy lifestyle.
Approval
o Yes
Name:
Recommend Actions On Operational Plan
The operational plan needs to be implemented carefully in order to be able to achieve its
goals as well as those of the whole organization. The managers of the company need to be
aware of the roles that they are expected to play in the implementation of the plan so as to
ensure proper coordination of activities. The following are the recommendations for
implementation of the above operational plan:
A monitoring team should be constituted to monitor the implementation of the operational
strategy and to ensure that the procurement rules and policies are adhered to. This team
should be composed of representatives from different departments in the organization so as
to every aspect addressed in the operational plan is monitored keenly. This will help the
organization to achieve its objectives.
Minimize operational costs through application of technology systems in procurement and
distribution of commodity. The company needs to use technology systems to reduce the
time for loading and unloading tracks. It should also develop a software of tracking quality
of goods from the manufacturer to the final consumer. This will ensure quality assurance
and efficiency in operations of the company.
49. Further active training and coaching shall be provided to employees to increase their
efficiency and output of actions. It shall help to enhance their involvement in the
organization and shall result in higher productivity. This coaching shall be under
supervision and training of management.
Supply Chain monitoring for ensuring smooth flow of goods from the warehouse to store
and ultimate customer.
