3. Integration
•PM - Structuring Technical Systems for information on structuring and managing technical
objects information on maintenance notification and maintenance order functionality.
•FI-AA - Asset Accounting - managing serviceable items as tangible assets
•CO – Cost element as cost collector. It can be used to distinguish Planned & Actual Material
Costs & Service Costs to get exact Profitability.
•MM - Services Management for information on service records It uses the Plant & Storage
location Functionality for keeping Exact stocks of the Spares & Accessories. It also uses
Purchase functionality to Buy Materials from manufacturer
•SD - Sales, Sales Order Processing for information on managing and billing sales orders and
service contracts. It uses the Customer Master Data for the Customer Billing. It uses the
Pricing Condition for the Sale of Accessories & Services.
•PS - Project System for information on using projects
4. CS – Master data & Technical Objects
• Functional Location
• Equipment
• Installed base
• Serial Number
• Material
• Bill Of Material
9. CS – Service Contract Management
• AMCs: Annual Maintenance Contract once the warranty gets over – Comprehensive
• Non – Comprehensive AMC : Only certain parts are covered under the contract
• Only Parts Covered
• Only Labor Covered
• A fixed # of free PM Services
10. CS – Warranty Processing
• The warranty check can be performed automatically by the system when processing
customer notifications and billing requests
• The Customer Service component provides the following types of warranty:
• Time-bound warranties
• Counter-dependent warranties
• Warranties that are valid for periods of time and counter intervals.
Types of Warranty
• Warranty & Free Services – Free Services provided against Warranty to Customer.
• After Sales Service – Services provided after the Warranty period is surpassed or
Warranty voids.
• Retro fitment Services – provided for a particular defect in some Lot of vehicles.
• Annual Maintenance Contracts are also created for Corporate Clients with Proper
Servicing Schedules for the technical object.
11. CS – Service Scenarios
• External Procurement Services
• Depot Repair
• Service Contract with Periodic Billing
• Service with Time & Material based Billing
• Service with Fix Priced Billing
16. CS – Solution Data Base
• The R/3 Solution Database (SDB) applications offers customer service organizations a
knowledge base component which provides a highly flexible structure to preserve and
acquire knowledge
• SDB enables the following functionality that does not exist in the current R/3’s database
search
• exact search as well as the fuzzy search,
• attribute search (e.g., code group and codes) as well as case-based search,
• free-text descriptions as well as structured knowledge representation,
• flexible information sources including Internet/Intranet access, various file formats and the
business objects defined in R/3.
17. CS – Information System
• MCIA: Notification analysis
• MCJB: MTBR/MTTR analysis for an Equipment
• MCJC: MTBR/MTTR analysis for a Functional Location
• MCI1 : Object Class Analysis
• MCI2 : Manufacturer Analysis
• MCI3 : Location Analysis
• MCI4 : Planner group Analysis
• MCI5 : Damage Analysis
• MCI6 : Object Statistics
• MCI7 : Breakdown Analysis
• MCI8 : Cost Analysis
Editor's Notes
Service Notification
S1 - Problem NotificationS2 - Activity report S3 - Service request
Catalogue
Object Part
Cause of damage
Task
Damage / Problem
Activity
SM01 for Service orders ( with revenues )
SM02 for Service orders ( Without revenues )
SM03 for Repair orders
Order Creation
a. Checking of availability of material and production resources/tools b. Release for implementation c. Printing of shop papersd. Collecting material components 2. Execution a. Repair of the Equipment at customer site / at plant
3. Post processinga. Confirmation ( T code IW41) b. Technical completion c. Settlement of costsd. Business completion
Task list structure
Operation
sub-operation
Components
Tools
Maintenance packages
Activities in Operation
Description of the Work
Work Center carrying out the work
Control key for the fine control
Assembly
Default values / Times
Deadlines
Relationships
You can only use this component in connection with the following application components:
Service Orders (CS-SE)
Capacity Requirements Planning (PP-CRP)
Personnel Management (PA)
Time Management (PT
Maintenance Planning consists of -
Maintenance item - A maintenance item describes which preventive maintenance tasks should take place regularly on a technical object or a group of technical objects.
Maintenance Plan - The maintenance plan contains scheduling information from the following sources
Maintenance Strategy - A maintenance strategy defines the rules for the sequence of planned maintenance work
Maintenance cycle - The maintenance cycles and packages contain the time or performance condition when maintenance must be performed
Scheduling parameters - use the scheduling parameters to adapt the scheduling process to meet your individual requirements.
Maintenance Task list - Maintenance task lists describe a sequence of individual maintenance activities which must be performed repeatedly within a company
Maintenance Objects - A list of objects which are assigned to a particular maintenance item.
Symptoms - Detail information contains basic data and basic classification of a symptom
Symptom Type
Symptom Category
Symptom Code
Symptom Priority
Symptom Catalogue Profile
Symptom Application Area
Symptom Validation Category
Symptom Validation Dates
Symptom Status