1. Objectives
 Having control and a 360º view of the customer and its facilities
 Optimize the after sales processes
 Improve the efficiency and productivity of technical staff
 Accompany the evolving demands not only from the market but
also from clients
 Reduce risks and maintenance processes costs
 Become a company really focused on customer
 Improve efficiency of day-to-day after sales support processes
 Offer a high quality experience leading to customer loyalty
 Have a deep understanding of each and every customer relationship
phases with a fixed and very reduced cost
 Easily provide customers information, its installation, contracts and
warranties
Challenges
Stratesys offers to customers its SAP-qualified rapid
deployment solution, called Technical Support Services,
based on SAP CRM which is made up of a set of software,
services and tools which easily enhance the adoption of
the SAP CRM platform. This platform manages the after
sales processes and can be implemented in a short time
and with a bounded investment.
Each customer selects the functionality, architecture and
support program based on their business and technical
requirements.
SAP-qualified rapid deployment solutions
Technical Support Services
 Robust functionality
 Rapid implementation
 Low complexity
 Flexible Price
 Beforehand known costs
 Security and privacy of data
 High growing and improving
possibilities
 Full customer view (integrated
with SAP ERP)
Benefits
Notice of
Breakdown
Service Order
Registration
Service orders
planning
Repair Service
Reporting
Service
Confirmation
and Billing

2. 22.900 € 4.000 €
(Development & Production)
26.900 € 31.900 €5.000 €
+ =
Requirements
• SAP CRM 7.0 with EHP2
• SAP ECC 6.0 EHP4 in the
case with ERP integration
Our SAP-qRDS Functionality – Technical Support Services
Business Data
 Request for Service Delivery
 Service quotes with product packages
 Service orders management
 Service order confirmation
 Complaints and claims management
ECC Integration
 Billing on SAP ERP
 Credit verification
 Payments and returns management
 Costs and revenue management for
service orders
Reporting
 Interactive reporting for
service operations monitoring
and tracking
Service Orders Reports
Breakdown registration and
monitoring on one screen
Quotation, Service Orders and
Confirmation Management
Processes reporting
360º view of facilities
Complaints and
claims management
Click on this link and fill the
contact form in our web site
Contact us!! (+34) 91 360 49 60
Our Offer

3. Leaders in SAP Technology
Innovators and Specialists
We publish successful experiences implementing SAP CRM
solutions in our clients
Energy & Utilities
Telecom & Media
Manufacturing
Public Sector, Health &
Education
Construction & Real Estate
Consumer Goods
Retail
Transportation
Life Sciences
Banking &
Insurance
We develop IT services implementing solutions for over
200 active clients from all sectors
Stratesys has executed implementation and roll out
projects based on SAP technology in more than 50
countries.
We are specialists in many SAP technologies on which
we run our services and projects
Some Relevant Data
• More than 700 SAP implementation projects
• 4º Position in the SAP Partners Ranking 2013 (Spain)
• Top-5 SAP Leaders 2013 - Universo PENTEO
• Certified by SAP in 72 solutions
• More than 500 professional experts
• Presence in Spain, Portugal, Latin America, Mexico and China
Stratesys is a leader in IT Services and specialist in
SAP Technology with more than 16 years experience
in the market and is credited with a high level of
specialization developing business solutions and
technological applications for clients.
HCM
Core Services
Testing
AM
Implementation
BPO
Other
Services

4. www.stratesys-ts.com
Brazil | China | Colombia | Spain| Mexico | Portugal | USA
@stratesys
drives SAP
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