paultons park

Customer Service at Paultons Park

The original Paultons estate covered over 3000 acres Paultons house used for evacuees during the war and as a luxury hotel during the 1950’s The History of Paultons Park

[object Object],[object Object],[object Object],The History of Paultons Park Over 80,000 people visited in the first year at a cost of: £1.00 Child/ Senior £1.50 Per Person

[object Object],Bournemouth, Salisbury, Winchester, Southampton, Portsmouth New Forest all within 30 minutes of Paultons Park

[object Object],How does Paultons Park Ensure Excellent Customer Service? Our Mission….. “ is to provide our guests with a unique family experience that represents good value for money day out in a safe and quality environment” Our Core Values….. OUR GUESTS – Are at the centre of everything we do. We strive to continually improve the service we provide thereby ensuring guests will want to repeat the “Paultons Experience”. SAFETY – We recognise the responsibility we have to our guests and each other in order to provide a safe and healthy environment. QUALITY – The surroundings and experience that Paultons offers is unique. We recognise that these and their consistent quality are the major points of difference we have when compared to our competition. We will continue to enhance the overall quality of the “Paultons Experience” in the eyes of our guests. SUCCESS – When we plan to do something in any area – we will only do it well. We are proud of our successes and are committed to developing these still further in the future. PEOPLE – Our staff are our major asset. We recognise that their commitment and the continual investment in the development of their skills is paramount to our ongoing success.

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Provide Information: How do we Serve You!!

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Giving Advice:

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Receiving and Passing on Messages:

Receiving and Passing on Messages:

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Keeping Records:

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Assisting the Customer:

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Dealing with Problems:

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Dealing with Dissatisfied Customers:

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Offering Extra Services:

Who are Paultons Park’s External Customers? Individuals Groups Business Men and Women People with Specific Needs People of Different Ages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Meeting Customer Needs:

[object Object],[object Object],[object Object],[object Object],Meeting Customer Needs:

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Meeting Customer Needs:

Personal Presentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Communicating With Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Communicating With Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Communicating With Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Dealing With Dissatisfied Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Dealing With Dissatisfied Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Dealing With Dissatisfied Customers ,[object Object],[object Object],[object Object],[object Object],[object Object]

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paultons park