Travel & Tourism Slide

Putting the customer first Michael Casey BTEC First Travel & Tourism Submitted 26/1/08

Introduction ,[object Object],[object Object],[object Object]

What is customer service ? ,[object Object],[object Object]

W5 Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object]

W5 Policies ,[object Object],[object Object],[object Object]

Staff ,[object Object],[object Object],[object Object],[object Object],[object Object]

Processes- records kept ,[object Object],[object Object],[object Object]

How do they approach customer service? ,[object Object],[object Object]

Ice Bowl – What is it ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Policies ,[object Object],[object Object]

Feedback Policy ,[object Object],[object Object],[object Object]

Health & safety ,[object Object],[object Object]

Staff ,[object Object],[object Object],[object Object]

How do they approach customer service? ,[object Object],[object Object],[object Object],[object Object]

What Are Their Needs? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customers have different needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

W5- who are the customers? ,[object Object],[object Object],[object Object],[object Object],[object Object]

What are their needs? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What are their needs? ,[object Object],[object Object],[object Object],[object Object],[object Object]

What are their needs? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Icebowl ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What are their needs? ,[object Object],[object Object],[object Object],[object Object]

What are their needs? ,[object Object],[object Object],[object Object]

Why do we measure customer service ? ,[object Object],[object Object],[object Object]

What Do You Measure ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How Do the Ice bowl Measure Customer Service? ,[object Object],[object Object],[object Object],[object Object],[object Object]

How Do W5 Measure Customer Service ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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