12. ● Mature competitors in the SaaS market
● We were (almost) the only self-hosted Headless CMS
● We had lots of requests for SSO and RBAC
● Easier to build
Why Open Core?
18. Challenges
Wins
● It brought us to Series B
● No infrastructure to manage
● Enterprise = big deals
● Focus on only 1 business model
● Enterprise Edition in the open, with one
single codebase
● Confusion between free and paid
● Usage tracking is difficult (which
makes renewals, expansion, and
Customer Success harder)
● From individuals to enterprises
● Sales (and procurement processes)
intensive
● Requires specific roles: Field Sales,
Solution Architects, etc.
19. “I love Strapi but I do not want to
manage servers.”
One user among many
25. Challenges
Wins
● Shorter time to value
● Not only sell features but compute
● Companies are more used to pay for
hosted software
● Flywheel: increases usage and revenue
● Better suited for self-serve, which results
in more efficiency
● Enlarges total addressable market
● Requires a set of new skills: SREs, PLG
marketers, reactive CS, etc.
● It is a second product to build and
maintain
● Might require some architecture
changes
33. Self-Serve Sales-Driven
Pros ● More efficient
● Higher velocity
● Easily scalable
● Higher ACV
● Helps collecting feedback
Cons ● Lower Retention
● Lower ACV
● Capital intensive
● Requires strong
differentiators
Comments Great fit for SaaS Great fit for Open Core
Self-Serve vs. Sales-Driven
34. Thoughts
● Self-Serve and Sales-Led are complementary.
● But, you must start with only one.
● Going from Sales-Led to Self-Serve is HARD.
● Start with Self-Serve, especially if SaaS.
● Founders and a Product Advocate as first Sales Reps.
38. Start with SaaS.
Is your ICP the Enterprise (ex. cybersecurity)?
Are you in a very crowded SaaS market?
Is open-source your only differentiator?
If yes, think about Open Core.
Otherwise:
Start with SaaS.
What business model should I pick?
39. ● Start selling early.
● Do something users want.
● Default to SaaS.
● Default to Self-Serve.
● Focus on ONE model only.
● Say no, say no, say no to the rest.
Conclusion