1. DIMITRIS KATSIKAKIS
Personal Information
Telephone(s) : 210-2518135, 6937364321
E-mail : d.katsikakis@hotmail.com
Military Service : accomplished
Professional Profile
Experienced executive in finance department, specializing in commercial management, warehouse and
costing. Responsible for the co-ordination of groups, effective communication & negotiation with customers
& suppliers.
Professional Experience
January 2016– October 2016 : Call Center
E-VALUE S.A.
Responsibilities:
Telephone Sales Director (outgoing calls). Business to customers sales solutions.Lead
Generation, order taking and fulfillment. Appointment Setting. Database creation and
management.
January 2015– December 2015 : Call Center
MONDIAL ASSISTANCE SERVICES HELLAS S.A.
Responsibilities:
Conservation policyholders vehicle customers (incoming and outgoing calls).
Reminder date of renewal of insurance and provision of alternative payment
methods. Download new customer data and update CRM. Recording and promote
customer requests to relevant departments.
August 2012 – November 2014 : R.S.S. (Retail Shared Services Division)
INTERAMERICAN Hellenic General Insurance Company S.A.
Responsibilities:
Telephone service for customers & partners (incoming & outgoing calls). Sending requests
via CRM to the recipient branches. Overall monitoring procedures for resolving claims,
providing answers and information.
Achievements:
Reduced time dealing with complaints, providing accurate and substantiated reply to the
clients. Rapid and effective communication between departments to find solutions.
January 2003 - November 2010 : Accounts
EXPRESS PUBLISHING S.A. - Athens, Publishing House with
sales in Greece and exports abroad.
Responsibilities:
General ledger postings, management of customer-supplier agreements, monitoring financial
offers, payments-receipts, monitoring consumables & raw materials, production chain- cost,
pricing policy.
Achievements:
Management pay suppliers on average 80,000€ per month. Reduce production costs & increase
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2. of sales by 50%. Economic analysis of pricing policy & suggesting improvements to the
administration.
June 2002 – December 2002 : Export Department
EXPRESS PUBLISHING S.A - Athens.
Responsibilities:
Receipt and monitoring fulfillment of orders abroad. Resolve customers requests & after sales
service. Communication & find transportation companies.
Achievements:
Management reduction errors & increase customer satisfaction. Reduce transportation costs by
40%. Effective decision management and order processing.
October 2001 – April 2002 : Office clerk – 01 PLIROFORIKI S.A. - Athens.
Responsibilities:
Fixed-term contract (6 months). Audit and performance fees of branch networks (Hellenic
Telecommunications Organization S.A.).
Education & Training
A) University
September 1994 – June 1995 : Foundation Course
Subjects: Finance, Mathematics, Statistics, English language,
Italian language.
September 1995 – June 1999 B.A. in Business Studies with English language and Italian language.
Subjects: Introductory Finance and Accounting, management
accounting, industrial economics (industry & firm, structure, conduct
& performance). Trade policy & economic integration, the European
Union (economic policies & institutions). Mathematical economics.
B) Training seminar
• «Computerized Accounting & Greek GAAP»
from the National Kapodistrian University of Athens.
• Certificate knowledge of reinsurance intermediaries from
The Bank of Greece.
• Basic education and holistic service with success.
C) Foreign Languages English: Fluent - Cambridge Proficiency in English &
Michigan Proficiency in English.
Italian: Very good knowledge – C1 level.
D) Computer skills &
Competences Microsoft Office, Internet & E-mail. Kefalaio 4,
Eurofasma, Megatron ERP, Entersoft ERP.
Interests & Activities Reading, travel, cinema.
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